Just the Facts
Below you'll find a list of links* to key consumer issues such as buying and renting. If you go to Buying stuff, for example, you'll find a list of links to sub-topics like False advertising and Special offers.
It pays to be informed!
- Budgeting
- Loans
- Buying stuff
- Bills
- Credit cards
- Advertising, buying and selling
- Consumer rights and responsibilities
- Using credit
- Personal money management
- Price tags
- Contracts
- Advertisements
- Consumer scams
- Procedures
Consumer redress
If you live in Western Australia and need information about your rights and responsibilities as a consumer you can call our call centre on 1300 30 40 54 for the cost of a local call (within Western Australia), or send an email to consumer@commerce.wa.gov.au.
All sellers are required to abide by consumer laws without exception. Most traders are reasonable and keen to see that their customers are satisfied. If you feel that you have been misled or wrongly treated you should contact and speak to the seller in the first instance.
Advise them calmly what the problem is and what you want them to do to resolve it.
Write down the names of people that you speak to and make notes of conversations that you have with the trader.
Take along any relevant documents such as contracts, receipts or quotations. Ensure that you provide your contact details so they can respond to you.
If you don't receive a satisfactory outcome you can telephone 1300 30 40 54 again or visit your nearest regional office and we will give you information about the options available to you to resolve the problem. In some cases, the Consumer Protection can contact the trader and intervene on your behalf.
