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Consumer Protection Advice Line

The Consumer Protection Advice Line is the first point of contact for 150,000 enquiries from consumers and traders.

Please note: The Consumer Protection Advice Line will open from 9.30 on Thursday 10 April 2014

Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities. Callers that require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.

Contact the Consumer Protection Advice Line

phone icon 1300 30 40 54 from anywhere in WA for the cost of a local call, 8.30am to 5.00 pm weekdays 

phone icon 13 36 77 National Relay Service (for the hearing impaired)

phone icon 13 14 50 Interpreter Service

email icon email