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Proactive compliance

The proactive compliance program assists agents in complying with legislative requirements, identifying and rectifying areas of risk, and providing advice to agents. This is achieved through voluntary agency visits and industry seminars.

Licensing Advice Line 1300 30 40 64


Proactive compliance visits

The visits are designed to educate agencies on the roles and functions of Consumer Protection, while also providing a question-and-answer forum in a one-on-one setting. Visits to real estate agencies are free and can be booked by calling the proactive compliance team on 9282 0874.

The following documents will assist you to prepare for a visit:

  • Preparing yourself for a proactive compliance visit - provides information on how a proactive visit is conducted and what an agent needs to do to be prepared.
  • Checklist and Report - This checklist is used on all proactive visits and provides a useful tool for agents wishing to measure their own compliance before a proactive visit, and at any other time.

Compliance notes

The following is a list of useful documents and links to assist agents to meet their compliance obligations:

Elements of a valid appointment to act Presents the requirements that an agent must comply with, in order for them   to have a valid appointment to act.
Notification of staff changes This form allows agents to list staff members who have left or joined the agency, as all staff changes are to be reported to Consumer Protection.
Receipts Outlines the legislative requirements for recording and receipting of money received, and what should be included on a receipt.
Requirements for agents' documents and correspondence Provides the legislative requirements for agents to include certain details on documents and correspondence.
Trust account information Presents information on what should be specified on a trust account. The attached form outlines the convention for trust account titling, and enables agents to list trust accounts that have been opened, closed or amended. Agents are required to inform Consumer Protection of such changes to trust accounts as soon as practicable or within five working days.
Unclaimed money Summarises what an agent should do with unclaimed money.
Complaint handling guidelines Presents general recommendations that are considered essential for the Internal management of complaints received by real estate agencies in Western Australia.
Unclaimed money - bonds Presents information on dealing with unclaimed money relating to bond money held under the Residential Tenancies Act 1987.