Choosing a repairer
Repairing a vehicle can be costly, so choosing your repairer carefully can be a real advantage.
Before choosing a repairer, do your research and talk to people; many will have good and bad experiences which will help you make the right choice.
Some suggestions for choosing a repairer:
- Find out if the business holds a repair business licence.
- Make sure your repair work will be carried out or supervised by a certified repairer.
- Talk to family and friends. Many people have had experience with motor vehicle repairers and are happy to share it with you.
- Get some quotes from different repairers; how they quote, whether it is in writing, how much information they give and how many questions they ask will tell you a lot about the repairer.
- Check out a number of repairers. See if the premises are clean, well-looked-after, check if the staff are helpful and qualified.
- Ask for customer testimonials.
- Find out if your problem requires a specialist repairer. A general repairer may not have the skills and equipment to fix your vehicle.
- Understand something about the mechanics of your car. This will help when you are talking to the repairer.
- Contact an automobile association.
- Contact an industry association, such as the Motor Trades Association of Western Australia.