Publications

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Print copies

Some of these documents are also on the Commerce Publication order form or from publications@commerce.wa.gov.au

If you need to make a consumer complaint, please use the Consumer Protection complaint form.

Associations and Charities

Associations

Associations info newsletter issue 1 - June 2007 (212460 bytes)
Associations info newsletter issue 2 - December 2007 (238204 bytes)
Associations info newsletter issue 3 - June 2008 (1186899 bytes)
Associations info newsletter issue 4 - December 2008 (1041943 bytes)
Associations info newsletter issue 5 - June 2009 (308672 bytes)
Associations info newsletter issue 6 - November 2009 (323978 bytes)
Associations info newsletter issue 8 – April 2011 (816811 bytes)
Associations info sheet 1 (145421 bytes)
Associations info sheet 2 (103224 bytes)
Associations info sheet 3 (106464 bytes)
Associations info sheet 4 (93906 bytes)
Associations info sheet 6 – Running an Incorporated Association (115656 bytes)
Associations online terms (general) (38909 bytes)
Demistifying associations (680930 bytes)
Form TRAND - Approval to transfer incorporation (548913 bytes)
Model Rules (228944 bytes)
Model rules for incorporated associations (208384 bytes)

Charities

Charities info newsletter issue 1 - June 2008 (134534 bytes)
Charities info newsletter issue 2 - June 2009 (503975 bytes)
House to house collection (748235 bytes)

Co-operatives

Co-operatives act 2009 schedule 1 (11641 bytes)
Co-operatives: good business guide (581135 bytes)
Co-operatives good business guide (Jan 11) (590196 bytes)
Co-operatives guide to adapting the model rules (Feb 11) (92055 bytes)
Co-operatives information sheet (208265 bytes)
Co-operatives newsletter - issue 1 December 2009 (1570762 bytes)
Co-operatives newsletter - issue 2 March 2010 (1575833 bytes)
Co-operatives newsletter - issue 3 July 2010 (285551 bytes)
Co-operatives newsletter - Issue 4 May 2012 (310279 bytes)
Co-operatives newsletter - Issue 5 November 2012 (1606102 bytes)
Co-operatives transfer guide (Feb 11) (117003 bytes)
Education flow chart updated for 2011 annual return program (14996 bytes)
Schedule 1 model rules (204800 bytes)
Schedule 2 model rules (225792 bytes)
Schedule 3 model rules (230400 bytes)

Building and Tenancy

Accommodating everyone for agents (1933438 bytes)
Boarders and lodgers - your rights and responsibilities (260274 bytes)
Bond administration - a guide (494489 bytes)
Dept of Housing tenants fact sheet (1662119 bytes)
Getting a place in WA - guide for indigenous people (1382945 bytes)
Home buyer's survival guide - full text (3587965 bytes)
Home buyer's survival guide part 1 - planning (1240444 bytes)
Home buyer's survival guide part 2 - buying a home (1110455 bytes)
Home buyer's survival guide part 3 - building a house (515373 bytes)
Home buyer's survival guide part 4 - special features (844767 bytes)
Home indemnity insurance exemption - leased retirement villages (59073 bytes)
Home insulation fact sheet (543137 bytes)
Important information for landlords (1147894 bytes)
Keeping a place in WA - guide for indigenous tenants (1424246 bytes)
Land valuers licensing board newsletter July 2007 (758058 bytes)
Leaving a place in WA - guide for indigenous tenants (1439065 bytes)
Long stay tenure in residential parks (647116 bytes)
Park liaison committees - commissioner's guidelines (241245 bytes)
Park living (508021 bytes)
Renting a home in WA - a tenant's guide (584786 bytes)
Renting out your property - an owner's guide (625421 bytes)
Retirement Villages Bill amendments public release (43520 bytes)
RTD consultation package model provisions WA (165808 bytes)
RTD model provisions (127827 bytes)
Seniors housing guide (1757480 bytes)
Seniors housing guide: accessing equity fact sheet (205875 bytes)
Seniors housing guide: aged care fact sheet (192476 bytes)
Seniors housing guide: boarders and lodgers fact sheet (229610 bytes)
Seniors housing guide: contracts and agreements fact sheet (175249 bytes)
Seniors housing guide: help to stay in your home fact sheet (206218 bytes)
Seniors housing guide: renting fact sheet (252080 bytes)
Seniors housing guide: retirement villages fact sheet (244134 bytes)
Seniors housing guide: strata title fact sheet (194068 bytes)
Seniors Housing: residential parks and lifestyle villages (216837 bytes)
So you are thinking about moving into a retirement village (452309 bytes)
Statutory review of retirement villages legislation finaL report (1357679 bytes)

Corporate

Enforcement and prosecution policy (332336 bytes)
Going to the Magistrates Court (873303 bytes)
Going to the SAT (534088 bytes)
If they dont pay - when court orders are not paid (40045 bytes)
Policy on the public naming of traders (220958 bytes)
Year in review 2008 (380301 bytes)
Year in review 2009 (609637 bytes)
Your guide to consumer protection (848815 bytes)

Culturally and Linguistically Diverse

Shopping tips for travellers (Chinese) (641116 bytes)
Shopping tips for travellers - contacts (multilingual) (447142 bytes)
Shopping tips for travellers (German) (780764 bytes)
Shopping tips for travellers (Japanese) (559377 bytes)
Shopping tips for travellers (Korean) (783550 bytes)
Your shopping rights - Amharic (432967 bytes)
Your shopping rights - Arabic (264326 bytes)
Your shopping rights - Bosnian (295847 bytes)
Your shopping rights - Chinese Simplified (419355 bytes)
Your shopping rights - Chinese Traditional (445020 bytes)
Your shopping rights - Cocos Malay (198605 bytes)
Your shopping rights - Croation (245530 bytes)
Your shopping rights - Dari (257027 bytes)
Your shopping rights - Dinka (241737 bytes)
Your shopping rights - French (206118 bytes)
Your shopping rights - German (202327 bytes)
Your shopping rights - Greek (241229 bytes)
Your shopping rights - Hindi (340264 bytes)
Your shopping rights - Indonesian (195237 bytes)
Your shopping rights - Italian (202064 bytes)
Your shopping rights - Japanese (290003 bytes)
Your shopping rights - Japanese (290003 bytes)
Your shopping rights - Khmer (256657 bytes)
Your shopping rights - Korean (466558 bytes)
Your shopping rights - Macedonain (239056 bytes)
Your shopping rights - Nuer (406207 bytes)
Your shopping rights - Persian Farsi (302457 bytes)
Your shopping rights - Portuguese (198145 bytes)
Your shopping rights - Samoan (263924 bytes)
Your shopping rights - Serbian (257034 bytes)
Your shopping rights - Spanish (203600 bytes)
Your shopping rights - Swahili (202636 bytes)
Your shopping rights - Tagalog (196077 bytes)
Your shopping rights - Turkish (215267 bytes)
Your shopping rights - Vietnamese (252341 bytes)

Employment agents

Employment agents (399406 bytes)
Employment agents schedule of fees (19554 bytes)

Indigenous

Ask us - Book-up (148989 bytes)
Ask us - Buying big ticket items (149249 bytes)
Ask us - Door-to-door sales (150543 bytes)
Ask us - Estimates and Quotes (319585 bytes)
Ask us - Protection for Indigenous Consumers (410584 bytes)
Ask us - Unfair trading and you (149685 bytes)
Ask us - Your rights when shopping (587027 bytes)
Getting a place in WA - guide for indigenous people (1382945 bytes)
Keeping a place in WA - guide for indigenous tenants (1424246 bytes)
Leaving a place in WA - guide for indigenous tenants (1439065 bytes)
National indigenous consumer strategy (2065166 bytes)

Land Valuers

Land Valuation in WA Compliance Handbook (476504 bytes)
Land valuers fact sheet (90995 bytes)
Land valuers news issue 1 (639391 bytes)

Motor Vehicles

Buying a car - a buyer's checklist (899554 bytes)
Disposal of uncollected goods act November 2011 (944294 bytes)
Do I have to fix it - a dealer's guide to used car warranty (682079 bytes)
Have I got a deal for you (225631 bytes)
Mini motorcycles and mini scooters (792013 bytes)
Motor vehicle repairers licensing frequenlty asked questions (501734 bytes)
Motor Vehicle Repair Licence Frequently Asked Questions (501731 bytes)
Repairs to your motor vehicle (736328 bytes)
Trader Enquiry Service (171948 bytes)
Used vehicle warranty - how to waive it (584722 bytes)
Newsletters and bulletins

Motor Vehicle Industry newsletters

Product Safety

ACL and your safety (93851 bytes)
ACL product safety guide (2326249 bytes)
Baby bath supports (447447 bytes)
Baby walkers (190442 bytes)
Basketball safety (645451 bytes)
Bunk beds alert (919270 bytes)
Candles (747516 bytes)
Cots (702049 bytes)
Curtain and blind cords (ACCC) (247372 bytes)
Furniture (458093 bytes)
Keeping baby safe (3037583 bytes)
Product safety: a guide for traders (159687 bytes)
Product Safety Guide (5689298 bytes)
Safety for babies and toddlers (478915 bytes)
Skimmer boxes (433323 bytes)
Trampolines (280429 bytes)
Unsafe products complaints guide (295435 bytes)

Property Industries

A guide to auditing real estate & business agents trust accounts (486167 bytes)
Buying home through (779489 bytes)
Buying vacant land (687448 bytes)
Choosing a settlement agent (910897 bytes)
Commercial tenancy - information for landlords (1170774 bytes)
Commercial tenancy - information for tenants (1170460 bytes)
Complaint handling guidelines (119386 bytes)
Guidance note: code of conduct for agents sales (508711 bytes)
Guidance note: code of conduct for settlement agents (535289 bytes)
HBAA factsheet 09 (1532111 bytes)
Information for complainant (1120042 bytes)
Licensing agents reps fact sheet (644333 bytes)
Managing residential property (684677 bytes)
Obligations of property developers (377246 bytes)
Property settlement (436315 bytes)
Real estate auctions (520529 bytes)
Real estate fees - Negotiating with an agent (179578 bytes)
Real Estate trust accounting (529060 bytes)
Residential parks FAQ (121856 bytes)
Sale by Offer and Acceptance (779760 bytes)
Stamfords strata manager regulation review (450992 bytes)
Timber pest inspection (651273 bytes)
You and your property (207008 bytes)
Newsletters and bulletins

Retail and Service Industries

ACCC - ACL what you need to know (331391 bytes)
ACCC - competition and consumer Law (414504 bytes)
ACCC - consumer guarantees a guide for consumers (370485 bytes)
ACCC - fair sales practices (330449 bytes)
ACCC - snapshot consumer guarantees (262968 bytes)
ACL and the shops (96279 bytes)
ACL and your business (103012 bytes)
ACL at home (88481 bytes)
ACL avoiding unfair business practices guide (2049513 bytes)
ACL compliance and enforcement guide (1774311 bytes)
ACL consumer guarantees guide (2785670 bytes)
ACL public warning notices guide (538033 bytes)
ACL sales practices guide (3083545 bytes)
ACL UCT Preventing unfairness in event ticketing terms (592927 bytes)
ACL UCT Preventing unfair terms in furniture removal agreements (619706 bytes)
ACL UCT Preventing unfair terms in window and floor covering (636337 bytes)
ACL unfair contract terms (1901076 bytes)
A consumer's guide to buying a pet. (1237971 bytes)
Advertising guidelines (44889 bytes)
Are you booking short-term accommodation? - accredited managers (222071 bytes)
ASIC National Business Names Brochure (1294088 bytes)
Ask us - Book-up (148989 bytes)
Ask us - Buying big ticket items (149249 bytes)
Ask us - Door-to-door sales (150543 bytes)
Ask us - Unfair trading and you (149685 bytes)
Ask us - Your rights when shopping (587027 bytes)
Business checklist (189935 bytes)
Carer's guide to consumer protection (85797 bytes)
Complaints - a guide for businesses (366733 bytes)
Complaints and conciliation - a guide for consumers (563853 bytes)
Consumers on boards and committees - industry and government (617521 bytes)
Contracts info you need to know (143004 bytes)
Damaged goods (162585 bytes)
Dispute with a business (650278 bytes)
Eight steps to quality workmanship (395106 bytes)
Employment agents (399406 bytes)
Employment agents schedule of fees (19554 bytes)
Exercising your rights (599757 bytes)
Fitness industry - code of practice (766327 bytes)
Food labelling (448372 bytes)
Holiday accomodation managers - are you accredited (400042 bytes)
Our refund policy (162096 bytes)
Pyramid schemes (184854 bytes)
Quoting for repairs - business (278142 bytes)
Shopping tips for travellers (Chinese) (641116 bytes)
Shopping tips for travellers - contacts (multilingual) (447142 bytes)
Shopping tips for travellers (English) (686665 bytes)
Shopping tips for travellers (German) (780764 bytes)
Shopping tips for travellers in WA (multilingual) (3609522 bytes)
Shopping tips for travellers (Japanese) (559377 bytes)
Shopping tips for travellers (Korean) (783550 bytes)
Smart choice - a consumer guide for the 55+ (752502 bytes)
Solar panel systems factsheet (387032 bytes)
Sunday trading factsheet (352210 bytes)
Sunday Trading FAQs Factsheet (400852 bytes)
Taking home leftover food from restaurants (424205 bytes)
Ticket on-selling and scalping factsheet (350920 bytes)
Travel agent schedule of fees (27529 bytes)
Travel agents licensing - your questions answered (322880 bytes)
Unsolicited selling (400459 bytes)
Your shopping rights ACL (169835 bytes)
Your shopping rights - Amharic (432967 bytes)
Your shopping rights - Arabic (264326 bytes)
Your shopping rights - Bosnian (295847 bytes)
Your shopping rights - Chinese Simplified (419355 bytes)
Your shopping rights - Chinese Traditional (445020 bytes)
Your shopping rights - Cocos Malay (198605 bytes)
Your shopping rights - Croation (245530 bytes)
Your shopping rights - Dari (257027 bytes)
Your shopping rights - Dinka (241737 bytes)
Your shopping rights - French (206118 bytes)
Your shopping rights - German (202327 bytes)
Your shopping rights - Greek (241229 bytes)
Your shopping rights - Hindi (340264 bytes)
Your shopping rights - Indonesian (195237 bytes)
Your shopping rights - Italian (202064 bytes)
Your shopping rights - Japanese (290003 bytes)
Your shopping rights - Japanese (290003 bytes)
Your shopping rights - Khmer (256657 bytes)
Your shopping rights - Korean (466558 bytes)
Your shopping rights - Macedonain (239056 bytes)
Your shopping rights - Nuer (406207 bytes)
Your shopping rights - Persian Farsi (302457 bytes)
Your shopping rights - Portuguese (198145 bytes)
Your shopping rights - Samoan (263924 bytes)
Your shopping rights - Serbian (257034 bytes)
Your shopping rights - Spanish (203600 bytes)
Your shopping rights - Swahili (202636 bytes)
Your shopping rights - Tagalog (196077 bytes)
Your shopping rights - Turkish (215267 bytes)
Your shopping rights - Vietnamese (252341 bytes)

Seniors and carers

Carer's guide to consumer protection (85797 bytes)
Park living (508021 bytes)
Smart choice - a consumer guide for the 55+ (752502 bytes)
So you are thinking about moving into a retirement village (452309 bytes)

Travel agents

Travel agent schedule of fees (27529 bytes)
Travel agents licensing - your questions answered (322880 bytes)

Related information

Divisional publications