Door to door sales
Not all door to door sales are legitimate and it is important to fight back against those door-knocking scamsters
- Beware of surveys. Ask for identification. Surveys are often a means to make an appointment for a salesperson to call. If you accept, make sure you know the name and address of the salesperson and of the company.
- Beware of claims such as `your roof needs painting' or 'your vacuum cleaner doesn't work properly'. Get independent advice to check those claims.
- Never accept door-to-door quotes at face value. Instead, seek other quotes. Compare prices and terms. Ask if there is a charge for quoting.
- Before you sign anything, know the full costs, including delivery. Ask about a warranty. Get it in writing.
- Salespeople are required to show you company identification when you request it. Make a written note of the person's and the company's name, address and telephone number.
- Smooth or aggressive sales tactics can put you under pressure. If you think the salesperson is preying on your emotions, such as your fear, need, curiosity, sense of obligation, then tell the salesperson to leave.
- If you suspect foul play, report the incident immediately to Consumer Protection or the police.
- Say 'No' to any offer that makes you uncomfortable, puts you under pressure or where you may be unsure or fearful.
- If you are frightened, phone for help from a trusted neighbour or the police, and consider not opening your door to people you don't know. We have known cases where consumers have been driven to the bank to withdraw money.
Page last updated on: -
Sunday, 24 July 2005
