Corporate Plan 2009 - 2012
Direction 5 - Strengthening organisational capacity
A credible, efficient and effective organisation that utilises its skills and resources to deliver services to the community and comply with government requirements. 
We will achieve this by:
5.1 Investing in our future through innovation, diversity and supporting and developing our people.
5.2 Enhancing our corporate functions, systems and services.
5.3 Enhancing regional service delivery.
5.4 Aligning our behaviours to our values.
5.5 Continuously improving the way we do business to identify how to deliver accessible services to the community.
5.6 Effectively managing change and supporting our people through transition.