Customer Service complaints and feedback
Customer service complaints and feedback
The Department of Commerce has produced a Customer Service Charter [PDF] that sets out our obligations to you and what your rights are in relation to the services we offer.
To make a complaint or to provide feedback relating to the quality of customer service provided by the department, please complete the online form or complete and return the Customer Feedback Form [PDF].
If you have questioned a decision or action of the department, but feel that your complaint has not been properly dealt with, you have the right to seek an independent review by the Ombudsman. Further information can be found at the Ombudsman WA website.
Complaints and feedback on specific issues
To make a complaint or submit feedback on a specific issue, please contact the relevant division (where known) using the phone or email details below
- Administration and Corporate feedback line - 1300 136 237
- Building Commission - 1300 48 90 99
- Consumer Protection - 1300 30 40 54
- EnergySafety - 9422 5200
- Labour Relations - 1300 65 52 66
- Science, Innovation and Business - 1300 136 237
- WorkSafe - 1300 30 78 77
By email
(Please include your name, contact information and enquiry)
In person or by post
Consumer complaint
If you wish to make a consumer complaint about a WA business or service, please use:
- the department’s online consumer complaint form; or
- printable consumer complaint form.