With Commissioner for Consumer Protection David Hillyard
Are you paying extra for bills you receive in the mail? Service providers may be charging you a fee to cover the costs of printing and posting your bill – but there may be a way you can avoid the charge.
The easiest way is to switch to online billing and receive your bills by email or via the company’s app or website but that is not going to suit everybody’s needs.
But some companies also have exemptions from the paper billing fees and some will not charge the fee if customers:
•are registered for a concession;
•receive income support;
•are on a hardship program; or
•don’t have internet access.
Contact each of your providers and ask if you’re eligible for an exemption from paper bill fees, and how to apply. If you have friends or family who may be eligible for an exemption, let them know about this too.
There may be an added incentive for businesses to exempt you. The Australian Government has asked businesses to increase their uptake of fee exemptions by late 2019 or face a possible ban on paper billing fees.
If you are in Western Australia and have checked with a provider that you are eligible for an exemption, but are having trouble getting your exemption processed, please contact Consumer Protection for help. For elsewhere in Australia get in touch with your local Fair Trading or Consumer Affairs agency.