Complaints over closure of Osborne Park gym (Selby Health and Fitness)

This announcement is for: 
Consumer

Consumer Protection is advising members of an Osborne Park gym to come forward after the business premises closed recently.

The owner of the building has prevented any access to the operators and members of Selby Health and Fitness since 22 February 2016.

More than 40 members have so far lodged complaints with Consumer Protection and talks are underway with the business operators to resolve them.

Acting Commissioner for Consumer Protection David Hillyard said the losses claimed by affected members vary.

“Some members were at the end of their membership period, while others had purchased annual memberships of between $350 and $399 just prior to the business closure,” Mr Hillyard said.

“The business owners are assessing how much is owed to members and are having discussions with another gym in the area about making alternative arrangements for their members which may resolve some complaints.

“While these discussions are going on, we would like to hear from any members who have yet to contact us, so that we can make a realistic assessment of the total number of consumers who may be affected and the amount of money they claim to be owed.  Consumer Protection will then coordinate advice back to these members on what can and cannot be done.”

Affected consumers can lodge a complaint online at www.commerce.wa.gov.au/cp or contact Consumer Protection by email consumer@commerce.wa.gov.au or by calling 1300 30 40 54.

END OF RELEASE

Media contact (Consumer Protection)

Consumer Protection
Media release
20 Mar 2017

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