Consumer Protection in Wyndham, Kununurra, Warmun and Kalumburu
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Consumer Protection is hitting the road with Wyndham, Kununurra, Warmun and Kalumburu the latest places on the visit list.
Senior Regional Officer for the Kimberley Annetta Bellingeri will focus on issues faced by people renting property, living in caravan parks, buying cars, making warranty claims or being targeted by uninvited sellers or scammers.
“I will be giving out information about the rights and responsibilities we all have under the Australian Consumer Law which applies across the whole of country,” she said.
“When we buy goods or services they have to be fit for the purpose (work as they should or do what they are supposed to), last for a reasonable amount of time and be fault-free and safe.
“There are rules in place for unsolicited, or uninvited, sellers who may call at your home, approach you on the street or contact you by phone.
“Consumer law also offers protections for tenants and landlords and I will be hoping to convey this information to renters and property managers. In Wyndham and Kununurra I will also be visiting caravan parks to raise awareness of the current public consultation ahead of a review of park homes law.
“Another part of my work in the larger towns will involve checks at petrol stations to ensure that the fuel prices displayed match what is being charged and that correct information is being supplied in a timely fashion to FuelWatch.
“Retailers, including the small stores in remote communities, can expect a visit. I will be carrying out scanning audits or price checks to make sure consumers are being charged in line with shelf-labelling. And I will be on the lookout for attempts to restrict consumers’ rights, such as illegal ‘no refund’ signs or messages on dockets.
“I will also check that businesses which require a licence have one – like motor vehicle dealers and repairers.”
Consumer Protection conducts regular field trips to regional parts of WA, with an aim of preventing problems through education and awareness-raising.
Ms Bellingeri said: “We recognise that in regional or remote locations there can be challenges for both buyers and sellers due to smaller consumer communities and therefore less competition because of the small number of locally-based businesses.”
Ms Bellingeri will be in Wyndham, Kununurra, Warmun and Kalumburu from 17-21 September 2012.
If you would like her to hold an information session or book an appointment for one-to-one advice, call the Broome Regional Office on 9191 8400 or email: firstname.lastname@example.org.
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(Consumer Protection is a division of the Department of Commerce)
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Annetta Bellingeri 9191 8400 or 0437-966290 email@example.com
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