Consumers stitched up by Claremont tailor (Joseph Anthony Bespoke / Anthony George Riordan)
Consumer Protection has issued a warning about a Claremont tailor who has taken substantial payments from consumers but in many cases has failed to deliver the goods.
Men’s clothing supplier Joseph Anthony Wholesale Pty Ltd, formerly trading as Joseph Anthony Bespoke, and its sole director Anthony George Riordan was, until recently, operating from premises in the Bayview Centre. The business was taken over by another company in November 2014 and moved to new premises in Leura Avenue. However, Mr Riordan continues to manage this new business.
Between October 2013 and December 2014, Consumer Protection received 24 complaints from consumers, many of whom became members of Club 169 or Club Joseph Anthony, schemes promoted by the company and Mr Riordan. Membership of these clubs cost from $189 a month and, in return, consumers are supposed to receive two suits, 8 ties and 8 business shirts at set intervals over a year.
Commissioner for Consumer Protection Anne Driscoll expressed concern with only two consumers known to have received a full refund from the business after not getting the suits they were promised.
“Despite our best efforts, the company and Mr Riordan have failed to resolve the issues with many of its customers by either refunding the money paid or supplying the items of clothing as agreed,” Ms Driscoll said.
“Under the Australian Consumer Law, it is illegal for a trader to accept payment for goods and fail to supply those goods within a specified time as agreed or, if no time is specified, within a reasonable time.
“Mr Riordan has not cooperated with Consumer Protection in resolving these matters and, as we continue to receive complaints, we would strongly recommend that consumers exercise caution when dealing with Mr Riordan and any tailoring businesses with which he is associated.
“While we consider further action in this case, we would advise consumers to only pay for goods after they have been supplied and not to consider joining a scheme promoted by Mr Riordan which involves upfront payments.”
Consumers who have had issues with this tailor and have yet to lodge a complaint are urged to contact Consumer Protection by email: firstname.lastname@example.org or by calling 1300 30 40 54.
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