Urgent advice for owners of recalled Samsung washing machines

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This announcement is for: 
ConsumerProduct safety

WA owners of recalled models of Samsung top loader washing machines are being advised by Consumer Protection to urgently seek a refund from their retailer or supplier.

Consumers are no longer advised to seek a repair from Samsung and should instead organise to obtain a refund and the removal of the affected washing machine from their home as soon as possible.

The models subjected to the recall were manufactured between 2010 and 2013 and include model numbers: SW75V9WIP; SW65V9WIP; SW70SPWIP; SW80SPWIP; WA85GWGIP and WA85FWWIP. A total of 14,483 of these models were sold in WA.

The affected units have an internal fault where condensation can penetrate an electrical connector causing deterioration which may in turn cause a fire.

Acting Commissioner for Consumer Protection Gary Newcombe said that, in the case of major faults with products, consumers do not have to accept a repair so they can choose to receive a refund.

“Considering these top loader washing machines pose a fire risk we consider this a major failure and, in these circumstances, the Australian Consumer Law gives owners the right to a refund,” Mr Newcombe said.

“We are deeply concerned that reports now indicate that there have been cases where house fires have been allegedly caused by washing machines that had already been repaired by Samsung under the recall, so we are strongly recommending that the use of these machines is discontinued and they are removed from the home.

“This advice applies even if consumers have initially accepted a repair of their machine under the product safety recall.

“When obtaining a refund, consumers should arrange to have the recalled washing machines collected by the supplier who will dispose of them. The machines should not be re-sold or placed on the verge for bulk rubbish collection, as we want to remove any possibility that they are purchased or picked up by people who may not realise the danger.

“Consumers are entitled to recover damages from the manufacturer for consequential loss or damage suffered as a result of a faulty product.

“I urge consumers to treat this issue with a high priority and check the model numbers on their top loader washing machine and take immediate action if the model in their home is on the recall list. If confirmed, we recommend discontinuing its use, unplugging it from the socket and then contacting the supplier for a refund.”

Consumers who have any problems securing a refund from their retailer should contact Consumer Protection by email consumer@commerce.wa.gov.au or call 1300 30 40 54.

END OF RELEASE

Media contact (Consumer Protection)

Consumer Protection
Media release
31 Aug 2015

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