Announcements

Showing 1 - 25 of 933 results
A real estate sales representative who failed to complete Compulsory Professional Development (CPD) training as required by a special condition on his certificate of registration has been reprimanded and fined $1,000 by the State Administrative Tribunal. Consumer Protection began disciplinary action against Charles James Clarke , who works for a Cottesloe real estate agency, when he failed to...
Consumer Protection
Media release
13 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
The excitement of buying a puppy as a gift for Christmas has turned to disappointment for many consumers who have been scammed out of their money. In recent cases, two Perth consumers reported losing $2,350 each after making payments via a fake website French Bulldog Rehoming . Consumer Protection is working towards having the website closed down. Consumer Protection has received reports from 23...
Consumer Protection
Media release
12 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
An unlicensed dealer who illegally sold five vehicles and wound back the odometers of two of those vehicles was fined a total of $15,000 by the Perth Magistrates Court on 6 December 2019. Rasmus Sepping , formerly of Redcliffe but now living in Melbourne, pleaded guilty on 6 December 2019 of buying and selling five vehicles between October 2017 and September 2018 without having a licence, in...
Consumer Protection
Media release
10 Dec 2019
The landlord of a Darch rental property has been fined $4,000 by the Joondalup Magistrates Court for failing to lodge a bond with the Bond Administrator and was ordered to pay back the $1,400 bond to his tenant. Ive Cvitan of Darch entered into a rental agreement with the tenant in May 2017 when the $1,400 bond was paid and a receipt was issued, however Mr Cvitan did not provide the tenant with...
Consumer Protection
Media release
10 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 December 2019, most branded retailers are hiking their ULP price - Coles Express by 30 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven and Puma to 163.7 cpl,...
Consumer Protection
Media release
09 Dec 2019
With Commissioner for Consumer Protection David Hillyard Baby walkers are a common sight in family homes. But they can be a dangerous product with more than 100 children ending up in hospital emergency departments each year because of baby walker accidents. Consumer research shows that 32 per cent of carers placed no restrictions on where a baby walker was used, which is really concerning. A baby...
Consumer Protection
Media release
06 Dec 2019
The growing rate of WA households installing solar PV systems has been mirrored by a growing rate of complaints to Consumer Protection. In the past 12 months, more than 200 people have reported having issues following the installation of a solar system at their property. Complaints relate to the performance of their solar system, including the panels and inverter, as well as other issues relating...
Consumer Protection
Media release
05 Dec 2019
New laws supporting children’s safety have come into force for tenants who are now allowed to fix furniture to the walls of their rental home and the landlord can only object in limited circumstances. Changes to the Residential Tenancies Act aim to prevent injuries and deaths caused by furniture and electronic equipment such as TVs falling on top of young children. On average since 2001, one...
Consumer Protection
Media release
02 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 December 2019, most branded retailers are hiking their ULP price - Caltex hiking by up to 30 cpl up to 165.9 cpl, Coles Express to 164.9 cpl, BP to 163.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
02 Dec 2019
A mum whose 15-month-old drowned in an unfenced backyard pool has joined Consumer Protection and Royal Life Saving Society WA to launch a start-of-summer pool safety campaign. Royal Life Saving WA CEO, Peter Leaversuch, says the latest National Drowning Report has some tragic statistics: “Last year, there were 16 child drowning deaths and over 200 non-fatal drowning incidents recorded in swimming...
Consumer Protection
Media release
01 Dec 2019
Taking substantial deposits from two consumers and then not starting or finishing the jobs has cost a Kingsley handyman $10,000 in fines after he pleaded guilty in the Perth Magistrates Court on 22 November 2019. Walter Steven Vermeulen , trading as Ratio Design , was fined $8,000 on one charge and $2,000 on a second charge of accepting payment for goods and services but failing to supply them in...
Consumer Protection
Media release
29 Nov 2019
With Commissioner for Consumer Protection David Hillyard Did you know that currently when you build a home in Western Australia, such as a one or two storey house, there are no mandatory inspections during, or at the end of, construction? In a recent social media survey run on Consumer Protection’s Facebook page, 55% of respondents wrongly thought local government WAS required to carry out...
Consumer Protection
Media release
29 Nov 2019
A Perth carpenter has been ordered to pay more than $10,000 in fines, compensation and costs by the Midland Magistrates Court after taking deposits from consumers but failing to do the work. Benjamin Dean McVilly , trading as BDM Carpentry of Caversham, was fined a total of $5,000 on three charges of accepting payments for carpentry materials and installation but failing to supply them, in breach...
Consumer Protection
Media release
28 Nov 2019
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 155.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 November 2019, most branded retailers are hiking their ULP price - Caltex hiking by 30 cpl to 165.9 cpl, BP and Coles Express to 163.9 cpl, Caltex Woolworths, Puma and 7-...
Consumer Protection
Media release
25 Nov 2019
Mistakes made on a property sale contract have resulted in a York real estate agency and its operator being reprimanded and fined a total of $6,000 by the State Administrative Tribunal (SAT). Avon Districts Professionals Pty Ltd , trading as Westerntown & Country.com.au , and supervising agent Nicola Di Giulio were each fined $3,000 and both were ordered to pay $700 in costs for breaching the...
Consumer Protection
Media release
22 Nov 2019
With Commissioner for Consumer Protection David Hillyard Seeing the recent bushfires is horrifying for most of us and we just want to help somehow. But unfortunately scammers see it as an opportunity to impersonate charities, or create fake charities. This can happen online, via social media or website pop-ups, or in person, such as at your front door or on the street. It’s doubly cruel because...
Consumer Protection
Media release
21 Nov 2019
Summer, school holidays and Christmas should be times of fun and relaxation and Consumer Protection wants to make sure that they are also safe times for everyone. In the 12 months from July 2018 to June 2019, there were 276 drowning deaths in Australia with 31 of them occurring in swimming pools*. Commissioner for Consumer Protection David Hillyard is concerned that these figures are higher than...
Consumer Protection
Media release
18 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 155.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 November 2019, most branded retailers are increasing their ULP price - Caltex hiking by 33 cpl to 167.9 cpl, BP to 164.9 cpl, Coles Express to 163.9 cpl and Caltex Woolworths...
Consumer Protection
Media release
18 Nov 2019
With Commissioner for Consumer Protection David Hillyard It’s been more than 10 years since Western Australia’s tenancy laws were reviewed and times have certainly changed. So, Consumer Protection is set to review the Residential Tenancies Act 1987 and we are going to want to hear from you. The high cost of owning a home means more people in WA are renting. Meanwhile people with investment...
Consumer Protection
Media release
14 Nov 2019
A real estate agent has been fined $500 and ordered to pay costs of $553.90 by the Mandurah Magistrates Court for failing to cooperate with requests from the auditor during the termination audit of his previous business. Gregory James O’Farrell , former Director of O’Farrell Property Group Pty Ltd of Mandurah, did not renew the company’s triennial certificate and the business ceased to operate in...
Consumer Protection
Media release
11 Nov 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 153.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 November 2019, most branded retailers are increasing their ULP price. BP, Caltex and Coles Express sites are increasing between 29 and 32 cpl to 162.9 cpl, Caltex Woolworths...
Consumer Protection
Media release
11 Nov 2019
With Commissioner for Consumer Protection David Hillyard I remember the first time we held the Consumer Protection Awards in 2004 and I’m proud that the annual event has become firmly fixed in the Western Australian calendar as an opportunity to acknowledge community contributions to consumer protection. Many individuals, organisations, businesses and media professionals are involved in helping...
Consumer Protection
Media release
08 Nov 2019
Home and business buyers as well as real estate and settlement agents in WA are urged to be on high alert after two payments totalling $70,000 meant for a Perth settlement agent were stolen by scammers. The scammers had cloned the settlement agent’s Yahoo email address, changing just one character, and sent a payment request for $48,000 to the buyer of a business. The email contained details of a...
Consumer Protection
Media release
07 Nov 2019

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