Announcements

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Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that from 6am tomorrow (Wednesday 23 August 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl)...
Consumer Protection
Media release
22 Aug 2023
Nominations now open for 2024 Consumer Protection Awards Seeking consumer rights educators and advocates, including the media Individuals, organisations and groups urged to submit a nomination The search is on for outstanding individuals, organisations, groups and the media who advocate for and promote consumer rights in WA, with nominations open for the prestigious 20 th anniversary Consumer...
Consumer Protection
Media release
17 Aug 2023
There’s a lot to consider when buying a used car, such as your budget and what type of vehicle will suit your needs, but of utmost importance is ensuring you don’t drive away with a lemon. We recently issued a warning against licensed car dealer Ventura Autos, after receiving 136 complaints about the selling of unroadworthy vehicles, in breach of the Australian Consumer Law. During their...
Consumer Protection
Media release
17 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 16 August 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl)...
Consumer Protection
Media release
15 Aug 2023
Many consumers don’t have the time or patience to read the long lists of terms and conditions that often accompany the products and services they buy, but at least they can take comfort knowing they will soon be better-protected if any of those contracts are not fair. That’s because the Australian Consumer Law has recently been amended to introduce penalties for businesses that present contracts...
Consumer Protection
Media release
09 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 9 August 2023), the average price of regular unleaded petrol (ULP) will increase by 28 cents per litre (cpl)...
Consumer Protection
Media release
08 Aug 2023
New checklist for used car buyers to protect consumers from buying a lemon Legislative changes will require WA car dealers to disclose repairable write-off status Changes protect used car buyers from repairable write-offs when buying from a dealer In the past three years 259 people reported being scammed while buying a car online The Cook Government is driving change to make West Australian roads...
Consumer Protection
Media release
04 Aug 2023
Money’s tight right now for many Western Australians, so the last thing any hopeful tenant needs is to be scammed out of their hard earned money, on top of having no-where to live. Unfortunately that’s the reality for a growing number of WA renters, as scammers pretending to be landlords flood online marketplaces and social media platforms with fake property listings and responses to ‘rental...
Consumer Protection
Media release
02 Aug 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 2 August 2023), the average price of regular unleaded petrol (ULP) will increase by 27 cents per litre (cpl)...
Consumer Protection
Media release
01 Aug 2023
Businesses that mislead or treat consumers unfairly face new and higher penalties Standard form consumer contracts may need to be reviewed and updated to comply New adoption mechanism used for the first time to update WA laws with national changes Businesses that present Western Australian consumers with unfair terms in their standard form contracts could soon face tough penalties following...
Consumer Protection
Media release
28 Jul 2023
During the chilly months, it’s important to keep our families warm while also staying vigilant to the potential dangers of commonly-used heating products. Children are particularly vulnerable to burns and accidents from ‘winter warmers’ such as hot water bottles, open flames, heaters and loose-fitting sleepwear. While hot water bottles are a cheap and popular way to fend off the cold, they can...
Consumer Protection
Media release
26 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 26 July 2023), the average price of regular unleaded petrol (ULP) will increase by 29 cents per litre (cpl) to...
Consumer Protection
Media release
25 Jul 2023
Ventura Autos Pty Ltd continues to sell unroadworthy vehicles to consumers. 136 complaints received by Consumer Protection from WA consumers since 2016. Five compliance visits have resulted in 43 defect notices being issued. Consumer Protection warns WA consumers to exercise caution when buying vehicles from a licenced car dealer in Welshpool, after receiving 136 complaints relating to it selling...
Consumer Protection
Media release
20 Jul 2023
Word of mouth recommendations in the real-world can be a useful tool when deciding which product or service to buy, however the same can’t always be said when seeking out this type of guidance online. Nearly 40 per cent of consumers turn to the internet to read user reviews as part of their research, according to an investigation by consumer advocacy group CHOICE, but it may not be immediately...
Consumer Protection
Media release
19 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 19 July 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl) to...
Consumer Protection
Media release
18 Jul 2023
Rising rents and a lack of available homes have prompted many Western Australians to seek out share houses as a way of keeping a roof over their heads at a price they can afford. Before taking on a housemate, or becoming one yourself, it’s crucial that everyone understands the arrangement they have agreed to, as the law applies differently to boarders and lodgers than it does to co-tenants or sub...
Consumer Protection
Media release
12 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 12 July 2023), the average price of regular unleaded petrol (ULP) will increase by 31 cents per litre (cpl) to...
Consumer Protection
Media release
11 Jul 2023
Factory Direct WA customers paid $342,264 but most received nothing Contracts entered into go as far back as October 2021 with no work completed 60 complaints from WA consumers so far Consumer Protection has raised the alarm over a business that supplies and builds patios, carports, garages and sheds, after 60 WA consumers lodged complaints claiming goods and services were not supplied, or the...
Consumer Protection
Media release
07 Jul 2023
20 victims report losses totalling half a million dollars Victims lured by promises of work from home for high returns Victims tricked into investing crypto currency to secure a job People seeking jobs with flexible work conditions such as working from home, have fallen foul of an employment scam that has so far claimed 20 victims in Western Australia who reported losing a total of $510,000. The...
Consumer Protection
Media release
06 Jul 2023
It’s a familiar scenario for many shoppers – you’re about to pay for a new car or appliance, then the salesperson tries to ‘upsell’ you with an extended warranty for things that may go wrong after the manufacturer’s warranty expires. As the end of financial year sales roll around, we want consumers to seriously question whether buying this type of insurance policy means paying for rights they...
Consumer Protection
Media release
05 Jul 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 5 July 2023), the average price of regular unleaded petrol (ULP) will increase by 30 cents per litre (cpl) to...
Consumer Protection
Media release
04 Jul 2023
43 per cent of button battery products inspected failed to meet product safety standards 19 Infringement Notices issued in WA Button battery emergency department presentations have halved in last two years 43 per cent of inspected products containing button batteries failed to meet product safety standards in Western Australia since mandatory button battery laws came into effect last year. The...
Consumer Protection
Media release
29 Jun 2023
Ongoing cost of living pressures mean many Western Australians will be looking forward to receiving tax refunds, but the end of a financial year is also a time when scammers emerge with false promises of monetary windfalls. In a sign scammers are once again ramping up their tax-time efforts, our WA ScamNet team has received reports of a phishing email claiming to be from the Australian Tax Office...
Consumer Protection
Media release
28 Jun 2023
$8,000 fine for taking deposits and not completing pool repair work Three consumers paid deposits totalling $6,050 Public urged to only pay small deposits or make progress payments to reduce risk A swimming pool fibreglass repairer has been fined by the Perth Magistrates Court for breaching the Australian Consumer Law (ACL) by taking deposits from three consumers and failing to supply goods and...
Consumer Protection
Media release
27 Jun 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 June 2023), the average price of regular unleaded petrol (ULP) will increase by over 28 cents per litre (...
Consumer Protection
Media release
27 Jun 2023

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