Announcements

Showing 51 - 75 of 1090 results
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection welcomes the release of a new guide for ticket-buyers by Live Performance Australia. We regularly receive complaints from people who have searched online for tickets to an event such as a concert, sports match or festival only to inadvertently purchase tickets from an unauthorised reseller. This can leave the...
Consumer Protection
Media release
25 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard You’ve probably seen photos or videos of babies bobbing up and down in water aided by a baby neck float. In case the craze has passed you by, the inflatable plastic rings go around an infant’s neck to support them as they float on water. They are used in the same way as other flotation devices, except they keep only the head afloat...
Consumer Protection
Media release
24 Aug 2017
A Wangara patio tradesman who took payments from consumers but failed to do the work has been ordered to pay a total of $27,975 in fines, compensation and costs by the Perth Magistrates Court. Nicholas Charles Gudden , trading as Exclusive Patios , pleaded guilty to three charges of contravening the Australian Consumer Law (ACL) by wrongly accepting payment and failing to provide goods and...
Consumer Protection
Media release
22 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 August 2017, most Puma, 7-Eleven, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 27 and 31 cpl). Most BP...
Consumer Protection
Media release
21 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Are you a member of a club or group? If it is a registered Association, do you know if it has lodged its annual information statement? We are compiling a list of associations that may be defunct as they have not been submitting an annual information statement and appear to have been dormant for 12 months or more. The reason...
Consumer Protection
Media release
17 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
The average cost of unleaded petrol is set to increase by around 24 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 August 2017, most Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 30 and 33 cpl). Most Puma and BP sites...
Consumer Protection
Media release
14 Aug 2017
Consumers are being urged to say no when approached by illegal sellers of electronic equipment that are currently operating from a white van travelling around Perth suburbs. Three recent reports have been received by Consumer Protection from consumers who have been approached in public places such as service stations and shopping centres in East Victoria Park, Kewdale and near Roleystone. One...
Consumer Protection
Media release
11 Aug 2017
Consumers who are affected by the double payment glitch experienced by Woolworths’ supermarkets and their affiliated retailers are being urged to ensure they get a refund for the unauthorised withdrawals and to consider claiming for any consequential costs. The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers...
Consumer Protection
Media release
10 Aug 2017
The average cost of unleaded petrol is set to increase by 16 cents per litre (cpl) to 125.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 August 2017, most Caltex Woolworths, Coles Express, Puma and BP sites are increasing their ULP price to 134.9 cpl (an increase of between 24 and 30 cpl). Most 7-Eleven sites are...
Consumer Protection
Media release
07 Aug 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
A licensed Maddington motor vehicle dealer and repairer has been fined $30,000 by the Perth Magistrates Court on 28 July 2017 for selling four vehicles that had their odometers wound-back. Mazin Alkiaat , operating as W.A. Auto and Parts , was also ordered to pay costs of $350.35. He pleaded guilty to four charges of making false or misleading representations about the history of the vehicles...
Consumer Protection
Media release
01 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 August 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 132.9 cpl (increasing between 25 cpl and 28 cpl). Most Coles Express...
Consumer Protection
Media release
31 Jul 2017
iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
Consumer Protection is alerting residents in Perth’s eastern suburbs to be aware of a pest controller who is reportedly giving misleading information in order to boost his business. The trader has contacted home owners in the Swan Valley area giving the impression that he is from a government authority, saying that there is an outbreak of European house borers in the area. The caller then...
Consumer Protection
Media release
26 Jul 2017
The McGowan Government today announced amendments to residential caravan park laws to provide extra protections for Western Australians. Changes will be made to the Residential Parks (Long-stay Tenants) Act 2006, which regulates the relationship between park operators and long-stay tenants. This will balance the interests of operators and tenants, and ensure fairer dealings between the parties...
Consumer Protection
Media release
24 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 July 2017, most Caltex sites are increasing their ULP price to 133.9 cpl (an increase of 28 cpl). Most 7-Eleven, Caltex Woolworths, Puma and BP sites are increasing their ULP...
Consumer Protection
Media release
24 Jul 2017
Consumer Protection will conduct specific investigations into retirement village complaints, particularly relating to contracts being offered by operators in WA, to ensure that the rights of retirees are being protected. The special investigation unit of senior investigators and lawyers will expand the Department’s ongoing proactive compliance program which has resulted in recent improvements in...
Consumer Protection
Media release
20 Jul 2017
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 129.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 July 2017, most Puma sites are increasing their ULP price to 134.9 cpl (an increase of 27 cpl). Most Caltex Woolworths, Caltex, 7-Eleven, BP and Coles Express sites are...
Consumer Protection
Media release
17 Jul 2017
With Acting Consumer Protection Commissioner David Hillyard What happens when a customer fails to return to collect their goods from a business? Western Australian businesses left holding uncollected items, which they don’t want taking up valuable storage space, have to take certain steps before they can dispose of the goods. This procedure, which can involve an application to the courts...
Consumer Protection
Media release
14 Jul 2017
Consumer Protection is concerned about a vehicle hire business which appears to have closed down leaving customers out of pocket. Rent Beyond Pty Ltd, trading as Drive Beyond formerly of Beechboro Road in Bayswater, has vacated their Perth premises. The company is registered in Queensland but its sole director Nathan Joyce is based in Victoria. Consumer Protection has not been able to contact Mr...
Consumer Protection
Media release
13 Jul 2017
A new national safety standard for decorative alcohol-fuelled (ethanol) burners will come into effect on 15 July 2017, replacing an interim ban on the products. The action to ensure the safety of portable table-top burners comes after reports of more than 100 injuries and 36 house fires in Australia since 2010 and at least three deaths overseas. WA first introduced an interim ban in December 2016...
Consumer Protection
Media release
12 Jul 2017
A real estate agent has had his licence and triennial certificate cancelled by the State Administrative Tribunal after failing to complete compulsory training requirements. Anthony Palermo of Dalkeith was subject to disciplinary action by Consumer Protection when he failed to complete the necessary Compulsory Professional Development (CPD) obligations for three consecutive years 2013-2015, in...
Consumer Protection
Media release
12 Jul 2017

Pages