Announcements

Showing 76 - 100 of 1123 results
With Commissioner for Consumer Protection David Hillyard Complaints from puppy purchasers are common and have been for a number of years. Our WA ScamNet area deals with frauds where animals are not supplied and likely don’t exist. But many disputes are with real breeders or pet stores regarding the health of puppies or claims relating to the breed. In the 2016/17 financial year we received more...
Consumer Protection
Media release
06 Sep 2017
A young businessman who supplied black tie waiters for private functions has been ordered by the Perth Magistrates Court to pay almost $7,500 in fines, compensation and costs for taking payments from clients but failing to turn up. 20 year old Tyson John Vacher , who operated Black Tie Waiters (deregistered) from his Carramar home, was fined $1,000 each on four charges of accepting payment but...
Consumer Protection
Media release
06 Sep 2017
Children heading to this year’s Perth Royal Show will have at least 258 safe showbags to choose from after Consumer Protection carried out its annual checks on toys and novelty items contained in the bags. Commissioner for Consumer Protection David Hillyard said product safety officers have inspected more than 1,500 individual items before declaring the showbags to be safe. “Of the hundreds of...
Consumer Protection
Media release
05 Sep 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 September 2017, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing 28 cpl and 29 cpl, respectively). Most 7-Eleven, BP, Coles...
Consumer Protection
Media release
04 Sep 2017
With Acting Commissioner for Consumer Protection David Hillyard Do you buy electrical products online? You may be shocked to hear that overseas plug converters supplied with appliances to make them usable in Australia could harm or kill you! There have been two local cases recently where consumers reported receiving electric shocks from power adaptors that came with appliances they’d purchased...
Consumer Protection
Media release
01 Sep 2017
Consumer Protection is advising consumers in the Mid-West region, who may be out of pocket after the closure of a Geraldton restaurant, to come forward and lodge a complaint. The Port View Restaurant in Marine Terrace has closed its doors and it’s believed there may be consumers who have unused gift vouchers or may have paid a deposit on functions at the venue. Senior regional officer for...
Consumer Protection
Media release
30 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 136.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 August 2017, most Puma, Caltex Woolworths, 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 24 and 29 cpl). Most...
Consumer Protection
Media release
28 Aug 2017
WA consumers are at high risk of losing their money and missing out on concerts and events if they buy their tickets from scalping websites. That’s the warning from Consumer Protection which is appealing to ticket buyers to only deal with authorised sellers due to a high number of complaints from consumers who have unknowingly bought invalid tickets from online scalpers. In most cases, consumers...
Consumer Protection
Media release
26 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection welcomes the release of a new guide for ticket-buyers by Live Performance Australia. We regularly receive complaints from people who have searched online for tickets to an event such as a concert, sports match or festival only to inadvertently purchase tickets from an unauthorised reseller. This can leave the...
Consumer Protection
Media release
25 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard You’ve probably seen photos or videos of babies bobbing up and down in water aided by a baby neck float. In case the craze has passed you by, the inflatable plastic rings go around an infant’s neck to support them as they float on water. They are used in the same way as other flotation devices, except they keep only the head afloat...
Consumer Protection
Media release
24 Aug 2017
A Wangara patio tradesman who took payments from consumers but failed to do the work has been ordered to pay a total of $27,975 in fines, compensation and costs by the Perth Magistrates Court. Nicholas Charles Gudden , trading as Exclusive Patios , pleaded guilty to three charges of contravening the Australian Consumer Law (ACL) by wrongly accepting payment and failing to provide goods and...
Consumer Protection
Media release
22 Aug 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 August 2017, most Puma, 7-Eleven, Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 27 and 31 cpl). Most BP...
Consumer Protection
Media release
21 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard Are you a member of a club or group? If it is a registered Association, do you know if it has lodged its annual information statement? We are compiling a list of associations that may be defunct as they have not been submitting an annual information statement and appear to have been dormant for 12 months or more. The reason...
Consumer Protection
Media release
17 Aug 2017
A Joondalup real estate agency and the person in bona fide control of the agency have been fined a total of $4,000 by the State Administrative Tribunal (SAT) for failing to comply with laws relating to the operation of the agency’s trust account. Bridgeline Pty Ltd , trading as Harcourts Alliance , was fined $3,000 and the person in bona fide control of the agency Rhonda Merle Massam was fined $1...
Consumer Protection
Media release
15 Aug 2017
Energy Safety and Consumer Protection are issuing a joint public alert, concerned about the dangers of WA consumers using power adaptors that don’t meet Australian safety standards. The warning comes after two consumers reported receiving electric shocks after using an unsafe international adaptor. When the travel adaptor is plugged into a power board, two exposed pins designed for the United...
Consumer Protection
Media release
14 Aug 2017
The average cost of unleaded petrol is set to increase by around 24 cents per litre (cpl) to 135.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 August 2017, most Caltex Woolworths, Caltex and Coles Express sites are increasing their ULP price to 139.9 cpl (an increase of between 30 and 33 cpl). Most Puma and BP sites...
Consumer Protection
Media release
14 Aug 2017
Consumers are being urged to say no when approached by illegal sellers of electronic equipment that are currently operating from a white van travelling around Perth suburbs. Three recent reports have been received by Consumer Protection from consumers who have been approached in public places such as service stations and shopping centres in East Victoria Park, Kewdale and near Roleystone. One...
Consumer Protection
Media release
11 Aug 2017
Consumers who are affected by the double payment glitch experienced by Woolworths’ supermarkets and their affiliated retailers are being urged to ensure they get a refund for the unauthorised withdrawals and to consider claiming for any consequential costs. The Woolworths’ group of companies, which also includes Big W and the BWS and Dan Murphy liquor outlets, have promised all affected customers...
Consumer Protection
Media release
10 Aug 2017
The average cost of unleaded petrol is set to increase by 16 cents per litre (cpl) to 125.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 August 2017, most Caltex Woolworths, Coles Express, Puma and BP sites are increasing their ULP price to 134.9 cpl (an increase of between 24 and 30 cpl). Most 7-Eleven sites are...
Consumer Protection
Media release
07 Aug 2017
A fire which damaged a rental property in Orelia has sparked concern about the dangers posed by cannabis grow-houses when the power to the home is by-passed. The discovery of more grow-houses in Perth has prompted a renewed warning from Consumer Protection for Perth landlords to be extra vigilant when selecting tenants for their homes, with Western Power also concerned about power safety. About 1...
Consumer Protection
Media release
03 Aug 2017
A licensed Maddington motor vehicle dealer and repairer has been fined $30,000 by the Perth Magistrates Court on 28 July 2017 for selling four vehicles that had their odometers wound-back. Mazin Alkiaat , operating as W.A. Auto and Parts , was also ordered to pay costs of $350.35. He pleaded guilty to four charges of making false or misleading representations about the history of the vehicles...
Consumer Protection
Media release
01 Aug 2017
With Acting Commissioner for Consumer Protection David Hillyard We're in a new financial year and Consumer Protection has considered previous complaint trends and emerging issues to help decide priorities for the 12 months ahead. It's not always possible to predict problems that will arise in the marketplace, however in a number of areas there are some obvious pointers we can act on. We call this...
Consumer Protection
Media release
01 Aug 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 130.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 August 2017, most 7-Eleven, BP, Caltex, Caltex Woolworths and Puma sites are increasing their ULP price to 132.9 cpl (increasing between 25 cpl and 28 cpl). Most Coles Express...
Consumer Protection
Media release
31 Jul 2017
iTunes gift cards are being increasingly demanded by scammers as the preferred payment method, with victims being tricked into making purchases worth thousands of dollars. The victims are usually caught up in telco or tax phone scams where they have to pay a certain amount to supposedly help catch someone who has hacked into their computer and accessed their bank account or pay a bogus tax debt...
Consumer Protection
Media release
27 Jul 2017
Consumer Protection is alerting residents in Perth’s eastern suburbs to be aware of a pest controller who is reportedly giving misleading information in order to boost his business. The trader has contacted home owners in the Swan Valley area giving the impression that he is from a government authority, saying that there is an outbreak of European house borers in the area. The caller then...
Consumer Protection
Media release
26 Jul 2017

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