Announcements

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A woman who falsely claimed to have a real estate sales representative registration while carrying out the functions of a property manager was convicted, fined $2,000 and ordered to pay costs of $349.50 by the Perth Magistrates Court on 24 January 2020. Jane Nicole Ford of East Victoria Park began working for a Willetton property management company as an administration assistant in February 2015...
Consumer Protection
Media release
30 Jan 2020
The Department of Mines, Industry Regulation and Safety (DMIRS) is seeking passionate people who thrive in leadership roles and will take a collaborative approach to problem solving. As a family-friendly employer, DMIRS offers a workplace that supports diversity and work-life balance. DMIRS has a priority to improve gender diversity within its leadership group, and therefore is particularly...
Consumer Protection
Department News
29 Jan 2020
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 32 cpl to 163.9 cpl, Caltex and BP to 159.9 cpl and 7-Eleven to 157.7 cpl. Perth’s...
Consumer Protection
Media release
27 Jan 2020
With Commissioner for Consumer Protection Lanie Chopping Have you ever experienced an electric shock or tingling sensation in your home while touching a metal object like a bathroom tap? It could be a warning sign of a dangerous electrical fault that mustn’t be ignored. Shocks and tingles could be a sign a home’s electricity system has a degraded or broken neutral connection, causing a voltage...
Consumer Protection
Media release
24 Jan 2020
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 150.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 21 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 33 cpl to 165.9 cpl, BP to 161.9 cpl, Caltex to 159.9 cpl, 7-Eleven and Puma to 159.7...
Consumer Protection
Media release
20 Jan 2020
Holders of Jeanswest gift cards are reminded to redeem them as soon as possible while administrators of the retail chain consider its future. Commissioner for Consumer Protection Lanie Chopping said Jeanswest customers should use their gift card sooner rather than later. “We are advised that the stores are trading as normal and gift cards will be honoured, so customers should get in now and...
Consumer Protection
Media release
17 Jan 2020
With Commissioner for Consumer Protection David Hillyard Western Australians shopping online often get caught up in a web of lies by landing on fraudulent retail sites. The sites feature stolen ABNs and photos, and when you pay for a product, you’ll get nothing in return. Last year (2019) Australians reported losses of over $4 million to online shopping scams, which was $720,000 more than the...
Consumer Protection
Media release
17 Jan 2020
After spending 43 years fighting for the consumer rights of everyday Western Australians, David Hillyard is retiring as Commissioner for Consumer Protection after taking a period of leave. Before taking over the reins of Commissioner four years ago, David worked in many senior management roles where he was responsible for the regulation of the retail, service industries, motor vehicle sales and...
Consumer Protection
Media release
17 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by around 18 cents per litre (cpl) to 153.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, Caltex to 162.9 cpl, Vibe up to...
Consumer Protection
Media release
13 Jan 2020
People in WA wishing to donate to bushfire victims or to those fighting the fires during the current crisis are being urged by Consumer Protection to deal only with licensed charities to avoid being scammed or to avoid any doubt that the money will get to the right cause. Fundraisers are also reminded that to collect money for a charitable purpose such as this requires a licence, or for a...
Consumer Protection
Media release
09 Jan 2020
The average price of regular unleaded petrol (ULP) is set to increase by over 19 cents per litre (cpl) to 153.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 January 2020, most branded retailers are hiking their ULP price - Coles Express hiking by 30 cpl to 165.9 cpl, BP to 163.9 cpl, 7-Eleven to 162.7 cpl, Caltex to...
Consumer Protection
Media release
06 Jan 2020
With Commissioner for Consumer Protection David Hillyard Do sales items tick guarantee boxes? Australians are set to spend billions in post-Christmas sales and well into the New Year. Consumer Protection WA, and consumer affairs regulators across Australia, want to remind everyone that automatic guarantees apply when you hit the sales. Whether you buy in-store or online, from any business trading...
Consumer Protection
Media release
03 Jan 2020
Renters who have been doing it tough due to COVID-19 may have been worried about what happens when the moratorium on evictions and rent increases comes to an end on 28 March 2021. In some good news for those tenants and their landlords, the State Government has agreed to pay up to $4,000 off their rental debt under an expanded Residential Rent Relief Grant Scheme that is also aimed at keeping...
Consumer Protection
Media release
01 Jan 2020
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 150.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 31 cpl up to 166.9 cpl, BP and Caltex to 163.9 cpl, 7-Eleven to 161.5 cpl and...
Consumer Protection
Media release
30 Dec 2019
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 151.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 December 2019, most branded retailers are increasing their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, Caltex to 164.9, BP to 162.9 cpl, 7-Eleven to 161...
Consumer Protection
Media release
23 Dec 2019
Laws that cover renting of homes in Western Australia are being fully reviewed for the first time in more than a decade and Consumer Protection wants to hear from tenants, landlords and professionals who manage rental properties. Commissioner for Consumer Protection David Hillyard said a lot has changed since the last full review of the Residential Tenancies Act 1987 and he is encouraging the...
Consumer Protection
Media release
23 Dec 2019
An online home furnishing store based in NSW has been taking orders and payments on its website but dozens of consumers Australia-wide have not received their goods or a refund. Consumer Protection in WA has issued a public warning about Hub 9 Pty Ltd , trading as The Rattan Collective based in Nashua NSW (near Byron Bay). The Directors of the company are Darren Spencer Jarvis and Leanne Maree...
Consumer Protection
Media release
19 Dec 2019
Independent fuel retailers have again offered Perth motorists the lowest ULP prices in 2019, making up all but one of the positions in the top ten table of the cheapest sites. FuelWatch data reveals that, for the second year running, the cheapest site in the Perth metropolitan area was FastFuel 24/7 in Forrestfield with an average ULP price of 130.2 cents per litre (cpl), closely followed by...
Consumer Protection
Media release
18 Dec 2019
With Commissioner for Consumer Protection David Hillyard Imagine waiting four years for money owed to you after leaving a retirement village. In extreme cases it’s the shocking reality for former retirement village residents who are left in serious financial hardship and distress and unable to pay for alternative accommodation. We know seniors in this position may have urgent needs to move into...
Consumer Protection
Media release
18 Dec 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 154.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 December 2019, most branded retailers are hiking their ULP price - Coles Express hiking by up to 36 cpl up to 165.9 cpl, BP to 164.9, Caltex to 163.9 cpl, 7-Eleven to 163.7...
Consumer Protection
Media release
16 Dec 2019
A real estate sales representative who failed to complete Compulsory Professional Development (CPD) training as required by a special condition on his certificate of registration has been reprimanded and fined $1,000 by the State Administrative Tribunal. Consumer Protection began disciplinary action against Charles James Clarke , who works for a Cottesloe real estate agency, when he failed to...
Consumer Protection
Media release
13 Dec 2019
The second phase of consultation on proposed changes to retirement village laws in WA will look at the time it takes for former residents to receive their exit entitlements. Currently, in some extreme cases, former residents of retirement villages have reported waiting up to four years before they receive funds owing to them, often causing serious financial hardship and distress. These funds are...
Consumer Protection
Media release
12 Dec 2019
The excitement of buying a puppy as a gift for Christmas has turned to disappointment for many consumers who have been scammed out of their money. In recent cases, two Perth consumers reported losing $2,350 each after making payments via a fake website French Bulldog Rehoming . Consumer Protection is working towards having the website closed down. Consumer Protection has received reports from 23...
Consumer Protection
Media release
12 Dec 2019
With Commissioner for Consumer Protection David Hillyard It has been my position for a number of years that a small amount of damage to a wall, which can easily be repaired, is a small price to pay for ensuring the safety of children living in a rental home. Since 2001, on average, one child a year has died in Australia from toppling furniture with many more suffering serious injuries. I’m really...
Consumer Protection
Media release
11 Dec 2019
An unlicensed dealer who illegally sold five vehicles and wound back the odometers of two of those vehicles was fined a total of $15,000 by the Perth Magistrates Court on 6 December 2019. Rasmus Sepping , formerly of Redcliffe but now living in Melbourne, pleaded guilty on 6 December 2019 of buying and selling five vehicles between October 2017 and September 2018 without having a licence, in...
Consumer Protection
Media release
10 Dec 2019

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