Announcements

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Whether you have been renting a home for many years or are just about to jump into the rental market for the first time, it’s important to be aware of your rights and responsibilities. Residential tenancy matters make up a large part of the work we do at Consumer Protection. Our contact centre refers more than 100 calls from tenants each week to our Property Industries team for assistance. Part...
Consumer Protection
Media release
22 Nov 2018
The average price of unleaded petrol is set to increase by over 16 cents per litre (cpl) to 148.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 20 November 2018, most Caltex sites are increasing their ULP price to 152.7 cpl (hiking by 22.8 cpl). Most BP, Caltex Woolworths and Coles Express sites are increasing their ULP...
Consumer Protection
Media release
19 Nov 2018
Our offices will be closed from Monday 24 December 2018 to Wednesday 2 January 2019 . Normal services will return on Thursday 3 January 2019 . For urgent enquiries please visit the contact us page . You can still renew your licence on our website at any time.
Building and Energy / Consumer Protection / Labour Relations / WorkSafe / Corporate
Department News
15 Nov 2018
Many of us have fond memories of splashing around in a portable pool as a child and, as the weather warms up, we’ve launched a campaign to remind parents and carers to make these pools safe. Portable pools – ranging from small blow-up or plastic paddling or kiddie pools to bigger wading pools, inflatable spas or high-sided flexible plastic pools on a frame – can be popular in summer as a cheap...
Consumer Protection
Media release
15 Nov 2018
The State Government and Royal Life Saving Society - Australia have launched a national campaign to warn consumers about the dangers of portable pools this summer. Tragically, on average, one child dies from drowning in a portable pool every year, with others needing hospital treatment and some suffering from permanent brain damage. The Don't Duck Out, Make It SAFE initiative includes four key...
Building and Energy / Consumer Protection
Media release
15 Nov 2018
On average one child dies from a portable pool-related drowning every year in Australia, while others need hospital treatment and may be left with severe brain injuries. These statistics have prompted Australian Consumer Law and product safety regulators to join forces with Royal Life Saving Society - Australia to remind parents and carers to make portable pools SAFE. Portable pools – ranging...
Building and Energy / Consumer Protection
Media release
15 Nov 2018
An unlicensed motor vehicle dealer in Armadale has been fined $1,000 and ordered to pay costs of $569 after being convicted in his absence by the Perth Magistrates Court on 9 November 2018. Hussein Hadi had bought and sold 13 vehicles from October 2016 to November 2017 without a licence in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David Hillyard said unlicensed...
Consumer Protection
Media release
12 Nov 2018
The average price of unleaded petrol is set to increase by over 12 cents per litre (cpl) to 153.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 13 November 2018, most Coles Express sites are increasing their ULP price to 159.9 cpl (hiking by 19.4 cpl). Most 7-Eleven, BP, Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
12 Nov 2018
A national voluntary recall has been issued for water absorbing balls sold by a WA supplier as a toy which may pose a danger to children. The supplier, Alpak Trade Pty Ltd trading as Fremantle Water Beads , has agreed to withdraw the water expandable polymer balls or water beads from the marketplace, but many of the products have already been sold in WA. The voluntary recall is the result of...
Consumer Protection
Media release
09 Nov 2018
It’s only early November but many consumers are already searching for great deals as they plan for their Christmas and New Year celebrations yet, as always, it is a case of buyer beware especially when it comes to shopping online. This year our WA ScamNet team has received reports about fake websites selling everything from toys to barbecues and outboard motors. Buyers pay for the items which are...
Consumer Protection
Media release
08 Nov 2018
An Ellenbrook man has been fined $700 by the Midland Magistrates Court for advertising his motor vehicle repairer services while not having a licence. Victor James Wright had advertised his mechanical repairs and servicing business on a website ( www.ellenbrookauto.com.au ) under the name of Ellenbrook Auto Services since October 2016. This business name was registered between July 2014 and...
Consumer Protection
Media release
08 Nov 2018
The average price of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 159.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 November 2018, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 21 cpl). Most BP and Caltex sites are increasing their ULP price to 161.9...
Consumer Protection
Media release
05 Nov 2018
A fraudster has used stolen social media images to pose as a ship captain in a romance scam that duped a Wheatbelt woman out of more than $10,000. Consumer Protection is warning that false identities featuring the same man’s photos continue to appear on dating and social media platforms. Claiming to be called ‘Captain Thomas Steve’, the scammer initially connected with the woman on Instagram...
Consumer Protection
Media release
01 Nov 2018
Recent hikes in fuel prices have left many consumers searching for the best deal and trying to understand the reasons behind fluctuating prices. The price of fuel, like other retail products, is market driven and the government does not set the price. Consumer Protection operates the FuelWatch website which offers transparency in terms of what the prices at the pumps will do in the next 24 hours...
Consumer Protection
Media release
01 Nov 2018
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 162.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 October 2018, most Coles Express sites are increasing their ULP price to 167.9 cpl (an increase of 19.4 cpl). Most BP and Caltex sites are increasing their ULP price to 165.9...
Consumer Protection
Media release
29 Oct 2018
These days, it pays to be extra vigilant on social media. Like-harvesting, or like-farming as it is also called, is a scam perpetuated throughout Facebook and features bogus pages designed to do nothing more than “harvest” your likes. The content pulls at your heartstrings or offers big prizes leading you to like, share and comment. Recently, a fake Virgin Australia page offering a trip to Hawaii...
Consumer Protection
Media release
25 Oct 2018
A Noranda real estate agent has been fined $800 and ordered to pay costs of $900 by the Perth Magistrates Court for making unauthorised withdrawals from the agency’s trust account and failing to have the account audited. The agent, who was granted a spent conviction order, made two unauthorised withdrawals from the trust account – $450 in October 2016 and $1,350 in November 2016 – to pay a...
Consumer Protection
Media release
25 Oct 2018
A backyard motor vehicle dealer in Rivervale has been fined $8,000 and ordered to pay costs of $756 after pleading guilty in the Perth Magistrates Court on 19 October 2018 to buying and selling vehicles without a licence. John Salehi had purchased 13 vehicles and sold 12 of them from August 2016 to August 2017 in breach of the Motor Vehicle Dealers Act. Commissioner for Consumer Protection David...
Consumer Protection
Media release
23 Oct 2018
The average price of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 164.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 October 2018, most 7-Eleven, Caltex and Coles Express sites are increasing their ULP price to 167.9 cpl (hiking between 14 and 16 cpl). Most BP sites are increasing their ULP...
Consumer Protection
Media release
22 Oct 2018
A wedding photographer/videographer has been fined $4,500 by the Perth Magistrates Court and ordered to pay $5,650 in compensation to three consumers for supplying promised photo and video packages either too late or not at all. Mohammad Amir , formerly trading as Enchanted Films and Dyno Media , was also ordered to pay costs of $5,000 when he pleaded guilty in the Perth Magistrates Court on 11...
Consumer Protection
Media release
18 Oct 2018
An illegal motor vehicle dealer has been fined $25,000 and ordered to pay costs of $916 after being convicted in the Perth Magistrates Court of buying and selling vehicles without a licence. Mark Wayne Williams , who resides in Kensington and formerly operated in Kenwick under the trading name of Car 1 Vehicle Wholesale , was convicted in his absence on 12 October 2018 after purchasing 51...
Consumer Protection
Media release
17 Oct 2018
A Shenton Park property manager has been reprimanded and fined $13,000 by the State Administrative Tribunal for making unauthorised withdrawals from a real estate agency’s trust account. Rhonda Denise Reid , who was a Director of the Nedlands agency, also failed to act fairly and honestly by making 13 unauthorised withdrawals totalling $36,290 between May 2014 and June 2016 without the knowledge...
Consumer Protection
Media release
16 Oct 2018
The McGowan Government will this week introduce a Bill into State Parliament to provide greater protections for long-stay tenants at residential parks in Western Australia. The Residential Parks (Long-stay Tenants) Bill 2018 will ensure fairer dealings and security of contract between park operators and their long-stay tenants. Key reforms include: Limiting the termination of fixed-term...
Consumer Protection
Media release
16 Oct 2018
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 165.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 October 2018, most Caltex sites are increasing their ULP price to 169.9 cpl (a hike of 18 cpl). Most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Oct 2018
Losses suffered by WA scam victims are mounting after they were conned into paying for puppies that don’t exist. Fake advertisements are appearing on websites, online trading sites and social media platforms that feature cute photos and cheap prices, making them irresistible to puppy buyers. So far this year 28 consumers have reported losing a total of $51,000. In 2017, 42 people reported losing...
Consumer Protection
Media release
11 Oct 2018

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