Announcements

Showing 176 - 200 of 1178 results
Aboriginal and Torres Strait Islander people invited to share their experiences and issues they have had with buying goods and services in Western Australia Data will help to inform campaigns to empower people to know their consumer rights and identify unlawful conduct that needs to be investigated Survey open to people aged 16 years and over, and closes 30 June 2023 The Aboriginal Consumers...
Consumer Protection
Media release
16 Mar 2023
Vehicle sales contracts must state the new five per cent max. cancellation fee Infringement notices served on dealer for using old contract with the higher fee Zero tolerance with dealers who continue to use outdated and illegal contracts Consumer Protection is cracking down on motor vehicle dealers in WA using incorrect or outdated sales contracts which state a cancellation fee that is higher...
Consumer Protection
Media release
16 Mar 2023
Cute photos of puppies and kittens have been used by scammers for years to dupe prospective pet buyers out of their hard-earned money and it’s only getting worse. In Western Australia last year, our WA ScamNet team received 114 reports of pet scams, with 75 victims losing more than $216,000 – a three-fold increase on both the losses and victim numbers reported five years earlier in 2017. Most pet...
Consumer Protection
Media release
16 Mar 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 March 2023), the average price of regular unleaded petrol (ULP) will increase by over 22 cents per litre (...
Consumer Protection
Media release
14 Mar 2023
Non-compliant products containing button batteries pulled from Albany shelves Retailers face penalties for failing to comply with mandatory standards Separate inspections reveal most Albany automotive dealers comply with the law Consumer Protection has sounded a warning for retailers to ensure they are complying with mandatory button battery safety laws or face penalties, after a number of...
Consumer Protection
Media release
10 Mar 2023
Whether you need a qualified tradesperson to tackle a home project or a handyman for a quick repair, it’s important to know the operator you’ve hired is trustworthy and reliable. While the majority of tradies do the right thing, we are contacted by disgruntled consumers about the minority that don’t. In the past 12 months, we have received 579 complaints about those working in trades industries,...
Consumer Protection
Media release
09 Mar 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 22 cents per...
Consumer Protection
Media release
07 Mar 2023
James Bartlett (Manager) fined $12,000, JPA Offroad Group Pty Ltd fined $12,000 This is Mr Bartlett’s second prosecution for the same offence It is against the Australian Consumer Law to accept deposits or full payments without supplying the goods and services within a reasonable or agreed time Consumer Protection WA has prosecuted a Perth-based business selling Jeep car parts and offering...
Consumer Protection
Media release
02 Mar 2023
Buying a pet is a decision many people make with their hearts as well as their heads, meaning it can be a particularly devastating experience when things go wrong with a new companion. The issues we hear about can vary – from new pets with significant health issues or not matching their description (such as size or pedigree), to breeders taking upfront deposits for litters that are never born...
Consumer Protection
Media release
02 Mar 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 1 March 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents per...
Consumer Protection
Media release
28 Feb 2023
With a world-class fishing industry right on our doorstep, it’s little wonder so many Western Australian consumers are hooked on seafood. But if you’ve ever sat down at a restaurant and thought there was something fishy about the menu, rest assured that changes are coming to help clear up some of the confusion. In a move designed to increase consumer awareness about where our food comes from, the...
Consumer Protection
Media release
23 Feb 2023
The State Government has approved four extra hours of trading for general retail shops in the Perth metropolitan area on each of the upcoming Monday public holidays - Labour Day, Easter Monday, Western Australia Day and King’s Birthday. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 6 March 2023 (Labour Day),...
Consumer Protection
Media release
23 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 22 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 23 cents...
Consumer Protection
Media release
21 Feb 2023
State Government campaign launched to empower new pet owners to understand their consumer rights 186 consumer complaints received about issues with new pets in the last three years Almost $30,000 total successfully refunded to complainants from 2020 to 2022 Commerce Minister Sue Ellery today launched a new pet buyer awareness campaign promoting Western Australians' rights when purchasing a pet,...
Consumer Protection
Media release
19 Feb 2023
Former Director fined $2,500 for unauthorised transfer of trust account funds Deposit from real estate sale contract transferred to agency operating account Funds then sent to two personal bank accounts A former Director of an East Perth real estate agency has been ordered to pay a total of almost $4,000 by the Perth Magistrates Court for unlawfully transferring funds from the agency’s trust...
Consumer Protection
Media release
17 Feb 2023
Consumers urged to be vigilant with risk of flood-damaged vehicles on the market Potential buyers advised to quiz sellers and do online vehicle history checks The vehicles may seem fine at first, but problems could arise after the sale Used vehicle buyers are being warned to carry out thorough checks with the risk of flood-damaged vehicles from the Kimberley being sold on the WA market. While the...
Consumer Protection
Media release
16 Feb 2023
$5,682 fine and costs for trading in motor vehicles without a licence 19 vehicles bought and 18 sold during an almost two year period Public urged to dob in unlicensed backyard dealers The Perth Magistrates Court has imposed a $5,000 fine on a backyard motor vehicle dealer who operated without a licence for almost two years. Indrek Veskioja of Nollamarra pleaded guilty to buying 19 vehicles and...
Consumer Protection
Media release
15 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 15 February 2023), the average price of Perth’s regular unleaded petrol (ULP) will increase by over 25 cents...
Consumer Protection
Media release
14 Feb 2023
Don’t disappoint loved ones this Valentine’s Day with online flowers or gifts that don’t arrive in time, or arrive in time but are not what you ordered. If you have left your shopping to the last minute, make sure to seek delivery guarantees when ordering online, so you know your flowers or gifts will arrive in time. For gifts that arrive but aren’t what was advertised online, such as flowers...
Consumer Protection
Media release
13 Feb 2023
WA ScamNet has released a 2022 scam report, with 1,203 people reporting combined losses of $15,988,513 - a seven per cent increase on 2021’s recorded losses and recorded amount of victims. The report reveals online shopping and classified scams claimed the most victims. 274 online shoppers lost a total of $876,774, with 270 buyers and sellers on classified sites losing a total of $564,680 -...
Consumer Protection
Media release
09 Feb 2023
67 victims reported losing almost $3 million to romance scams in WA in 2022 Don’t transfer money or give your bank account details to someone you haven’t met in person Assume people you speak with online are scammers This Valentine’s Day (14 February), don’t open your heart up to scammers targeting vulnerable victims looking for love online. Romance and dating scams are on the rise, with scammers...
Consumer Protection
Media release
09 Feb 2023
Fans hoping to still buy tickets to UFC event urged to be vigilant to scams Tickets sold in violation of ticket scalping laws could be cancelled and entry refused Some ads re-selling tickets illegally have already been taken down Fans who are desperate to attend the sold out Ultimate Fighting Championship (UFC 284) event at Perth’s RAC Arena on Sunday night (12 February 2023) are being cautioned...
Consumer Protection
Media release
09 Feb 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 8 February 2023), the average price of regular unleaded petrol (ULP) will increase by 24 cents per litre (cpl...
Consumer Protection
Media release
07 Feb 2023
People in flood-affected communities in the Kimberley and generous West Australians wanting to help with donations, are being warned to be on the lookout for opportunistic scammers trying to steal money in the wake of this disaster. Scammers were posing as legitimate registered charity - Leedal Foundation Limited - in Fitzroy Crossing, using a fake Instagram account in their name, asking donors...
Consumer Protection
Media release
02 Feb 2023
14 further complaints received after first public warning issued last year. Consumers now claim to be owed a total of $62,000 for incomplete or no work. Warning not to do business with the air conditioning installer and custom trailer builder. Despite a public warning being issued last year, a Perth air conditioning installer and builder of custom vehicle trailers continues to attract more...
Consumer Protection
Media release
02 Feb 2023

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