Announcements

Showing 201 - 225 of 1178 results
Record scam losses of $16 million in 2022 impact record number of victims Almost half of all WA scam victims last year fell for online shopping or trading scams People chasing high investment returns or looking for love lost the most money Western Australians urged to protect themselves from increasingly sophisticated scams Scam losses and the number of reports and victims in Western Australia...
Consumer Protection
Media release
31 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies show a full return to weekly price cycles. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
31 Jan 2023
This Australia Day, many families and friends are planning to get together to make the most of the warm summer day. We all want to have a safe Australia Day, but many summer products can be unsafe if left unattended, not used or stored correctly, particularly with the hot weather expected. For those backyard BBQ gatherings, a portable or in-ground pool may be used to keep cool but they hold...
Consumer Protection
Media release
25 Jan 2023
Kimberley flood victims being targeted by fake offers of financial relief from scammers Bogus charities popping up on social media to steal funds from intended recipients People urged to be on high alert and not respond impulsively to random messages People in flood-affected communities in the Kimberley are being warned by the McGowan Government to be on high alert as social media scams promising...
Consumer Protection
Media release
24 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 25 January 2023), the average price of regular unleaded petrol (ULP) will increase by 25 cents per litre (cpl...
Consumer Protection
Media release
24 Jan 2023
Guests claim the hotel incorrectly retains their security bonds 17 consumer complaints against the hotel and its proprietor remain unresolved Consumers advised to consider this alert before making a booking Consumer Protection is raising a consumer alert about a Perth hotel proprietor who allegedly incorrectly retains security bond payments from guests, either wholly or partially. According to a...
Consumer Protection
Media release
19 Jan 2023
Scammers have set up fake Instagram account leedal_foundation_limited The real Leedal Foundation Limited is raising funds for flood victims in Fitzoy Crossing on their Facebook fundraiser page Consumers urged to only donate to licensed charities or official fundraisers and not to respond to private messages Consumer Protection is warning consumers about scammers who are posing as a legitimate...
Consumer Protection
Media release
18 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 18 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 26 cents per litre...
Consumer Protection
Media release
17 Jan 2023
Unlicensed motor vehicle dealer to pay $5,000 fine and $638 in costs 36 vehicles were sold between January and November 2021 Consumers urged to report unlicensed motor vehicle dealers A Beechboro man has been fined $5,000 by the Perth Magistrates Court for buying and selling motor vehicles without a valid motor vehicle dealer licence. Van Vinh Tran was also ordered to pay costs of $638 when...
Consumer Protection
Media release
16 Jan 2023
Real estate agent and his company fined a total of $6,500 Multiple unauthorised withdrawals from trust account over four months The money of the agency’s clients put at risk by violations of the law A Magistrate has told a former real estate agent that his clients’ money was put at risk by multiple unauthorised withdrawals from his agency’s trust account. Mohammad Samir Merzaie was fined $2,500...
Consumer Protection
Media release
12 Jan 2023
With the season of giving now over, many consumers will be considering returning their unwanted Christmas gifts or putting their new gift card in a drawer to spend later. Under the Australian Consumer Law (ACL), consumers have certain rights when it comes to gifts that are faulty, unsafe, not as described or were not delivered in time. If a gift is faulty, unsafe or not as described, Australian...
Consumer Protection
Media release
12 Jan 2023
Strong demand results in 730% increase in complaints over five years Delivery delays for new models and sale of flood-affected used vehicles blamed Consumer Protection recovered $6 million for vehicle buyers in the past two years The number of consumer complaints relating to the sale of defective second-hand motor vehicles in WA has skyrocketed, increasing 730% over the past five years and...
Consumer Protection
Media release
10 Jan 2023
Kimberley flood donors urged to verify that charities are genuine Scammers may set up fake charities on social media and fundraising sites Advice to only donate to licensed charities and do an online check Generous Western Australians wanting to donate to victims of the Kimberley floods are being warned to watch out for scammers who often exploit these events by setting up fake charities. While...
Consumer Protection
Media release
10 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 11 January 2023), the average price of regular unleaded petrol (ULP) will increase by over 23 cents per litre...
Consumer Protection
Media release
10 Jan 2023
Inflated UFC tickets contravening WA’s anti-ticket scalping laws may be cancelled Risk of refused entry to fans with tickets sold for more than ten per cent mark-up Advice for ticket holders who have purchased from unauthorised resellers Consumer Protection is again warning consumers who may have purchased inflated tickets from unauthorised resellers to the upcoming Ultimate Fighting Championship...
Consumer Protection
Media release
09 Jan 2023
With Christmas over for another year, many children are happily enjoying their new gifts. While it is always exciting for children to receive fun gifts to play with, they may pose some safety risks, so it is a timely reminder for parents to be aware of key safety issues with some products. Button or coin batteries are found in many toys and novelty gifts that produce light and sound effects, but...
Consumer Protection
Media release
05 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. Over the past few weeks, the pattern of petrol pricing by the major fuel companies shows a full return to weekly price cycles. After today, motorists will likely have to wait a week before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am...
Consumer Protection
Media release
03 Jan 2023
Motorists in Perth and Mandurah are advised to fill up now if they need to, with petrol prices set to rise tomorrow. After today it is likely motorists will have to wait for two weeks before petrol prices are again at the bottom of the price cycle. FuelWatch reports that, from 6am tomorrow (Wednesday 28 December 2022), the average price of regular unleaded petrol (ULP) will increase by 23 cents...
Consumer Protection
Media release
27 Dec 2022
Unlicensed motor vehicle repairer to pay $2,000 fine and $566 in costs Repairer advertised services via Facebook and a website Consumers urged to do licence checks before engaging repairers An Ellenbrook motor vehicle repairer has been fined $2,000 by the Perth Magistrates Court for carrying out mobile mechanical repairs without a licence. Victor James Wright was also ordered to pay costs of $566...
Consumer Protection
Media release
23 Dec 2022
Repairer ordered by SAT to pay total of $4,676 in fines and costs Failed to provide a police clearance as required by certificate condition Also failed to advise changes of address as required by law Failing to comply with a condition attached to his certificate has resulted in a $3,000 fine and a reprimand for a Perth motor vehicle repairer. The fine was imposed by the State Administrative...
Consumer Protection
Media release
23 Dec 2022
Electric scooters, skateboards and hoverboards will no doubt appear under many Christmas trees this year, however there’s a very good reason why families should avoid buying eRideables as gifts for their children this festive season. While they may be an increasingly popular and fun way to get around, the reality is that eRideables are not toys and they are capable of causing very serious...
Consumer Protection
Media release
22 Dec 2022
LED String Fairy Lights Net Mesh does not comply with electrical safety standards Buyers of this product must discontinue use and unplug immediately One consumer has reported an electrical shock injury needing hospital treatment Consumers are being urgently warned about dangerous Christmas lights that have caused an electric shock injury and are believed to have been sold recently in WA. In a...
Building and Energy / Consumer Protection
Media release
22 Dec 2022
Consumer guarantees kick in if gift is faulty, unsafe or not as advertised ‘Change of mind’ not covered by the law, subject to the store’s returns policy Redeem gift cards as soon as possible in case retailer goes out of business WA consumers are being reminded about their rights should Christmas joy turn to disappointment when gifts end up being faulty, unsafe or not as described. In these...
Consumer Protection
Media release
22 Dec 2022
A new entrant into Perth’s fuel market has topped the list of the cheapest non-membership outlets in the Perth metropolitan area for 2022, in a year when high fuel prices broke all-time records. Atlas Fuel Kwinana offered Perth drivers an average price for regular unleaded petrol (ULP) of 165.7 cents per litre (cpl) throughout the year. The nearby Vibe Kwinana OPT came in second with 166 cpl and...
Consumer Protection
Media release
19 Dec 2022
With the warm summer months upon us, many families will spend more time outdoors and around water, so it is important to be aware of the risks to keep safe while having fun in the sun. Sadly 339 people have lost their lives to drowning in Australia this year, according to figures from Royal Life Saving Australia. Rivers and creeks accounted for 34 per cent of all drowning deaths, followed by...
Consumer Protection
Media release
15 Dec 2022

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