Consumer guarantees – business rights and responsibilities

Scheduled system outage

AssociationsOnline, BondsOnline and Licence renewals will be unavailable from 5pm on Friday, 23 February until 8am on Monday, 26 February to allow for scheduled system improvements. We apologise for any inconvenience this may cause.

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law.

You are responsible for understanding your legal obligations.

Australia’s consumer protection agencies now have more enforcement powers and bigger penalties apply if you break the law.


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