- Making a complaint
Outline of your rights and responsibilities to help you decide if you have a valid complaint.
Information about your shopping rights including refunds, warranties, gift vouchers and store policies.
- Buying online
Your rights when shopping online including tips on buying securely, handling issues and reporting scams.
- Product safety for consumers
Where to find information on banned or recalled products. How to report a product.
- Travel and gyms
Your rights when buying travel from an agent or online or when joining a gym. Includes advice on cancellations and refunds.
- Cars, boats and motorbikes
What to look out for when buying a car, your rights with repairs and servicing, and tips on how to sell your vehicle.
- Tradespeople and services
How to get quotes, your consumer rights when buying services, door-to-door sales law and how to handle a dispute.
- Aboriginal consumers
Information on our Aboriginal consumer rights campaigns.
- Non-English speaking consumers
Information on our campaigns for consumers who do not speak English.
- Indian Ocean Territories
Consumer advice for residents of the Indian Ocean Territories.
Current scams and how to avoid or report them.
Information about fuel prices in Western Australia.