Consumer rights for people with a disability
Know your rights.
We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).
Under the Australian Consumer Law, you have the right to expect a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment.
The below links will provide you with further detail about your rights when you buy something or enter into a contract. The Six ways to be a smart shopper page includes videos in various formats to suit consumers with disability.
Your consumer rights
The following specialty guides, developed by the Australian Competition and Consumer Commission (ACCC), are available in a variety of formats:
- Information for consumers with disability (2 page fact sheet)
- Your consumer rights – A guide for consumers with disability (20 page consumer guide)
- A guide to competition and consumer law – For businesses selling to and supplying consumers with disability (30 page guide for businesses)
If you buy something that isn't right - use your consumer rights
What to do if you think you've been misled
Entering into a contract with a service provider
- A guide to unfair contract terms
- Service agreements with providers (using NDIS)
- Choosing a support provider
Dealing with door-to-door and other high pressure sales
Receiving things you didn't ask for
Businesses must not take advantage of you
What to do if a product is unsafe
What to do if you have difficulty paying for a product or service
What to do if you are offered a credit contract
Online shopping and banking
Who to contact if you have a problem
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