Consumer rights for people with a disability

Know your rights.

We provide information for consumers buying disability-related products and services, including participants under the National Disability Insurance Scheme (NDIS).

Under the Australian Consumer Law, you have the right to expect a product or service will do or perform as it should. If not, you may be entitled to a repair, replacement or refund. You have the right to truthful and accurate representations. Sales agents cannot mislead or deceive you. You have the right to fair treatment.

The below links will provide you with further detail about your rights when you buy something or enter into a contract.  The Six ways to be a smart shopper page includes videos in various formats to suit consumers with disability. 

Your consumer rights

The following specialty guides, developed by the Australian Competition and Consumer Commission (ACCC), are available in a variety of formats:

If you buy something that isn't right - use your consumer rights

What to do if you think you've been misled

Entering into a contract with a service provider

Dealing with door-to-door and other high pressure sales

Receiving things you didn't ask for

Businesses must not take advantage of you

What to do if a product is unsafe

What to do if you have difficulty paying for a product or service

What to do if you are offered a credit contract

Online shopping and banking

Who to contact if you have a problem

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