Contact Consumer Protection

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. 

Consumer Protection Advice Line

Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities.  Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.

Telephone

  • 1300 30 40 54 from anywhere in WA for the cost of a local call, 8.30am to 5.00 pm weekdays
  • 13 36 77 National Relay Service (for the hearing impaired)
  • 13 14 50 Interpreter Service 

Email

Scams

Contact WA ScamNet by any of the following methods:

Email

Telephone

1300 30 40 54 (Consumer Protection Advice Line - cost of a local call anywhere in WA)

Post (no stamp required):

WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 14
Cloisters Square
Western Australia 6850

FuelWatch

Fuel prices

1300 55 08 08 (local call costs) to obtain the best fuel prices and retailer locations .

Other information

1300 55 45 45 (local call costs) to contact FuelWatch staff during business hours: 8:30am to 5:00pm Monday - Friday.

Email

Post

Petroleum Products Pricing Unit
Department of Commerce
Locked Bag 14
Cloisters Square
PERTH WA 6850

Property and renting

Telephone

Real Estate and Settlement Advice Line: 1300 30 40 54

Email

Other             

  • Licensing
  • Proactive Compliance: (08) 9282 0874
  • Trust account or auditing enquiry: (08) 9282 0926 or email 
  • CPD (contact trainers directly for bookings): (08) 6364 3120 or email
  • Subscriptions to real estate or settlement agents newsletters or bulletins email

Post

Consumer Protection
Property Industries
Locked Bag 14
Cloisters Square 6850

Motor vehicles

Telephone

(08) 9282 4361 (General)

Email

Post

Motor Vehicles and Marine
Locked Bag 14 Cloisters Square
PERTH WA 6850

In person

321 Selby Street
Osborne Park.

Licensing and registrations

Telephone

1300 30 40 64

Email

Post

Consumer Protection
Licensing and Registrations
Locked Bag 14
Cloisters Square 6850

In person

Ground Floor
219 St Georges Terrace
Perth.

Shopping

Telephone

Consumer Protection Advice line:  1300 30 40 54

Email         

Telephone

Consumer Protection Advice Line : 1300 30 40 54 (cost of a local call anywhere in WA)

Post:

Consumer Protection
Locked Bag 14
Cloisters Square
Western Australia 6850

Associations and Charities

Telephone

(08) 9282 0764 or 1300 30 40 74 (for country callers)

Post

Associations and Charities Branch
Locked Bag 14
Cloisters Square WA 6850

Email

In person

Unit 4/321 Selby Street North
Osborne Park

Media contacts

The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:

  • prepares media releases and speeches
  • arranges media interviews
  • organises launches promoting our products and objectives
  • prepares communication plans
  • manages social media
  • contributes to our publications

Telephone

08 9282 0961 

Email

Stay in touch with Consumer Protection

You can also keep in touch with Consumer Protection via social media:

Twitter

@ConsumerWA 

Facebook

www.facebook.com/ConsumerProtectionWesternAustralia

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