Contact Consumer Protection

Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. 

Our main office location is:

Level 2
Gordon Stephenson House
140 William Street
Perth 

Full contact details for particular services are listed below. 

Consumer Protection Advice Line

Consumer Protection's Advice Line provides “on-the-spot” information, advice and assistance about general issues in the marketplace, particularly consumer and trader rights and responsibilities.  Callers who require more specific advice or information are transferred to other areas of Consumer Protection, or are redirected to external agencies. Support is also available for consumers with special needs due to a hearing impairment, or for those who require the assistance of an interpreter.

Telephone

  • 1300 304 054 from anywhere in WA for the cost of a local call, 8.30am to 5.00 pm weekdays
  • 13 36 77 National Relay Service (for the hearing impaired)
  • 13 14 50 Interpreter Service 

Email

Scams

Contact WA ScamNet by any of the following methods:

Email

Telephone

1300 304 054 (Consumer Protection Advice Line)

Post (no stamp required):

WA ScamNet - Consumer Protection
Reply Paid 64772
Locked Bag 14
CLOISTERS SQUARE WA 6850

FuelWatch

Fuel prices

1300 550 808 (local call costs) to obtain the best fuel prices and retailer locations .

Other information

1300 554 545 (local call costs) to contact FuelWatch staff during business hours: 8:30am to 5:00pm Monday - Friday.

Email

Post

Petroleum Products Pricing Unit
Department of Commerce
Locked Bag 14
CLOISTERS SQUARE WA 6850

Property and renting

Bond administration

Telephone

1300 304 054

Post

Bonds Administration
Department of Commerce
Locked Bag 14
CLOISTERS SQUARE WA 6850

In person

Level 1 Mason Bird Building
303 Sevenoaks Street
Cannington

Information for agents and representatives

Telephone

1300 304 054

Post

Consumer Protection
Property Industries
Locked Bag 14
CLOISTERS SQUARE WA 6850

In person

Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth 

Motor vehicles

Telephone

1300 304 054

Email

Post

Motor Vehicles and Marine
Locked Bag 14
CLOISTERS SQUARE WA 6850

In person

Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington

Licensing and registrations

Telephone

1300 304 064

Email

Post

Consumer Protection
Licensing and Registrations
Locked Bag 14
CLOISTERS SQUARE WA 6850

In person

Level 1, Mason Bird Building
303 Sevenoaks Street (entrance Grose Avenue)
Cannington

Shopping

Telephone

Consumer Protection Advice line:  1300 304 054

Email         

Telephone

Consumer Protection Advice Line : 1300 304 054 (cost of a local call anywhere in WA)

Post:

Consumer Protection
Locked Bag 14
CLOISTERS SQUARE WA 6850

Associations and Charities

Telephone

(08) 6552 9300 – Association branch
(08) 6552 9364– Charities branch
 or 1300 304 074 (for country callers)

Post

Associations and Charities Branch
Locked Bag 14
Cloisters Square WA 6850

Email

In person

Level 2 (reception)
Gordon Stephenson House
140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall)
Perth 

Media contacts

The Media Unit is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The unit:

  • prepares media releases and speeches
  • arranges media interviews
  • organises launches promoting our products and objectives
  • prepares communication plans
  • manages social media
  • contributes to our publications

Telephone

(08) 6552 9248

Email

Stay in touch with Consumer Protection

You can also keep in touch with Consumer Protection via social media:

Twitter

@ConsumerWA 

Facebook

www.facebook.com/ConsumerProtectionWesternAustralia

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