Fitness centre concerns and complaints

Office closure

Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.

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Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints.

If you have a concern or complaint, make a formal complaint to the business in the first instance. They must:

  • Try to resolve the complaint as quickly as possible.
  • Respond to you within seven days indicating that your complaint has been received.
  • Place a record of the complaint on file.

If you are unhappy with the fitness centre or fitness supplier's response to your complaint, contact us for help.

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