Fitness centre concerns and complaints

Scheduled system outage

AssociationsOnline, BondsOnline and Licence renewals will be unavailable from 5pm on Friday, 23 February until 8am on Monday, 26 February to allow for scheduled system improvements. We apologise for any inconvenience this may cause.

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Fitness centres and fitness suppliers must provide information to clients on how to lodge a complaint and are required by the Code of Practice to deal with clients' complaints.

If you have a concern or complaint, make a formal complaint to the business in the first instance. They must:

  • Try to resolve the complaint as quickly as possible.
  • Respond to you within seven days indicating that your complaint has been received.
  • Place a record of the complaint on file.

If you are unhappy with the fitness centre or fitness supplier's response to your complaint, contact us for help.

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