Mandatory CPD - real estate

Mandatory activities

Each year, participants must obtain ten CPD points. Consumer Protection will review the needs of the industry annually. Mandatory activities are paid for by Consumer Protection*.

Participants are required to attend  mandatory activities each year that are relevant to their licence/registration in order to obtain the three mandatory points required by the CPD program, with elective activities making up the rest of the required ten points.

2017 subjects

The following subjects have been prescribed for 2017.

Agents and Sales Representatives - Residential Focus - (3 hrs)

Who is this session designed for: 

Real estate agents and sales representatives predominately involved in selling residential property. 

Session details:
  • Module 1:
    • Proposed amendments to the Strata Titles Act 1985 for real estate agents and sales                                                       representatives – residential focus (120 mins)
  • Module 2:
    • Managing the risk of legislative change – residential focus (60 min)
      • Foreign resident capital gains tax withholding regime.
      • Amendments to the Sale of Land Act 1970 in relation to off-the-plan sales. 

Agents and Sales Representatives - Commercial Focus – (3 hrs)

Who is this session designed for: 

Real estate agents and sales representatives predominately involved in selling commercial/retail  property. 

Session details:
  • Module 1:
    • Proposed amendments to the Strata Titles Act 1985 for real estate agents and sales                                                       representatives – commercial  focus (120 mins)
  • Module 2:
    • Managing the risk of legislative change – commercial focus (60 mins)
      • Foreign resident capital gains tax withholding regime.
      • Amendments to the Sale of Land Act 1970 in relation to off-the plan sales.

Residential Property Management – (3 hrs)

Who is this session designed for:
  • Property Managers predominantly involved in leasing residential tenancies.
  • Licensed real estate agents involved in residential leasing may also attend this session if it is relevant to their work.
Session details:

Effective complaint management and customer service in property management to resolve disputes.

Commercial Property Management  - (3 hrs)

Who is this session designed for:

  • Property Managers predominantly involved in leasing commercial and retail tenancies.
  • Licensed real estate agents involved in commercial leasing may also attend this session if it is relevant to their work.
Session details:
  • Module 1:
    • Overview of the obligations and responsibilities of tenants and landlords in commercial and retail leases                                 (90 mins).
  • Module 2:
    • Effective complaint management and dispute resolution in commercial/retail leasing (90 mins).

    2016 subjects

    The following subjects have been prescribed for 2016.

    Agents and Sales Representatives

    Mandatory CPD training for real estate and business agents and sales representatives in 2016 will be delivered as a combined session for both licence categories.

    Residential Focus
    1. Review of the Code of Conduct and proposed amendments.
    2. Managing risk in your agency – case study approach:
      • ​Preventing cybercrime and identity fraud in residential real estate
      • Key changes relating to foreign investment relative to residential real estate
    Property Managers
    1. Review of the Code of Conduct and proposed amendments.
    2. Compliance and case study exercises:
      • Best practice approach to completing Property Condition Reports
      • Amendments to the Residential Tenancies Regulations 1989
    Commercial Focus

    Licensees and registrants working predominantly in the commercial and/or retail real estate industry may attend a specialised mandatory CPD training session with a commercial focus in 2016. 

    1. Review of the Code of Conduct and proposed amendments.
    2. Managing risk in your agency – case study approach:
      • ​Preventing cybercrime and identity fraud in commercial real estate
      • Key changes relating to foreign investment relative to commercial real estate

    2015 subjects

    The following subjects have been prescribed for 2015.

    Agents

    1. Statute Law, Contract Law and Industry Practice for real estate and business agents.
    2. Compliance and case study exercises:
      • ​Off the plan sales
      • Negotiating multiple offers
      • Sale and transfer of property management ‘rental rolls’

    Sales Representatives

    1. Statute Law, Contract Law and Industry Practice for sales representatives.
    2. Compliance and case study exercises:
      • Off the plan sales
      • Negotiating multiple offers

    Property Managers

    1. Statute Law, Contract Law and Industry Practice for sales representatives.
    2. Compliance and case study exercises:
      • Conducting inspections
      • End of lease issue

    Training providers

    The mandatory activities listed above for each licence/registration will be delivered by the following four registered training organisations. Courses will be available from February 2015:

    Distance learning

    Participants who reside outside of Western Australia or have a permanent address outside of a 100 km radius of Perth, Kalgoorlie, Geraldton, Busselton, Bunbury, Albany, Northam, Broome, Port Hedland or Karratha are considered remote participants. If a remote participant is unable to attend a mandatory CPD seminar in person at one of the sessions being held in their region, they will be eligible to receive the distance learning package.  

    Feedback

    All participants attending a mandatory activity will be given a feedback form at the end of the session. If you did not get a chance to complete the feedback form or would like to provide Consumer Protection with further feedback, please complete the form and return it by:

    • Email or
    • Post: Locked Bag 14, Cloisters Square, WA 6850.

    Late arrival policy

    Any participant who is late to a mandatory training session by 30 minutes or more will not be eligible to claim CPD points for that session.

    If a participant arrives more than 30 minutes late and stays for the remainder of the activity, the participant will only be eligible for the CPD points when they re-schedule the same activity with the same training provider to complete the part of the activity which they missed.

    Consumer Protection will only subsidise the participant's attendance when they have completed the period of the session they initially did not attend. Participants are responsible for withdrawing or re-scheduling the activity prior to the arranged attendance if they cannot make it on time.

    What is a mandatory CPD activity?

     
    A mandatory CPD activity is an activity that Consumer Protection requires licensed agents, sales representatives and property managers to complete for CPD purposes and each activity is comprised of three subjects. Prior to January each year, Consumer Protection will advise industry of the activities that licensed agents, sales representatives and property managers will need to complete in the next calendar year. The subject areas for these activities will address the latest industry compliance issues, legislative changes and work practices.
     

    What mandatory activity should I complete?

     
    If you are an individual licensed agent with a current triennial certificate, you must attend the mandatory CPD activity for licensed agents. Sales representatives with a full registration may elect to attend the mandatory CPD activity for sales representatives or property managers, while property managers must attend the mandatory CPD activity for property managers. Licensed agents, sales representatives and property managers will only be funded to attend a mandatory session once per calendar year.
     

    What mandatory activity do I attend if I am both an individual licensed agent with a triennial certificate and a registered sales representative?

     
    You must attend the mandatory activity for licensed agents if you are both an individual licensed agent with a triennial certificate and a registered sales representative. Consumer Protection will not fund your attendance at the sales representatives mandatory CPD activity nor the property managers mandatory CPD activity.
     

    * Important funding notice:

    It is important to note funding will only be provided for attendance at the mandatory activities, listed above, and are relevant to the participant's licence/registration:

    • Licensed agents with a current triennial certificate will only be funded to attend the mandatory activities designed for licensed real estate and business broking agents.
    • Sales representatives with a full registration will be funded to attend either the sales representative mandatory activities or the property management mandatory activities (but not both). 
    • Sales representatives whose registration restricts them to only performing property management transactions will only be funded to attend the property management mandatory activities (commercial or residential).
    • The cost of attendance to any additional mandatory activities will be borne by the participant.

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