No refund signs

No refund’ signs are unlawful.  A supplier or manufacturer must not tell you that a consumer guarantee:

  • does not exist; 
  • may be excluded; or
  • may not have a particular effect.

Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.

Generally, the following signs are against the law:

  • 'No refunds'
  • 'No refunds on sale items'
  • 'No refunds after seven days'
  • 'Refunds on unworn items only'
  • 'We will only exchange, repair or give credit notes'

Signs which state ‘No refunds will be given if you have simply changed your mind’ are acceptable.

Business section No Refunds page has a designed sign which is available to download and display.

No refunds sign
No refunds sign, by Consumer Protection
No refunds sign, by Consumer Protection

 

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