No refund signs
No refund’ signs are unlawful. A supplier or manufacturer must not tell you that a consumer guarantee:
- does not exist;
- may be excluded; or
- may not have a particular effect.
Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.
Generally, the following signs are against the law:
- 'No refunds'
- 'No refunds on sale items'
- 'No refunds after seven days'
- 'Refunds on unworn items only'
- 'We will only exchange, repair or give credit notes'
Signs which state ‘No refunds will be given if you have simply changed your mind’ are acceptable.
Consumer Protection have a refund and returns sign which is available for you to download and display.
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