No refund signs

No refund’ signs are unlawful.  A supplier or manufacturer must not tell you that a consumer guarantee:

  • does not exist; 
  • may be excluded; or
  • may not have a particular effect.

Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store's refunds and returns policy.

Generally, the following signs are against the law:

  • 'No refunds'
  • 'No refunds on sale items'
  • 'No refunds after seven days'
  • 'Refunds on unworn items only'
  • 'We will only exchange, repair or give credit notes'

Signs which state ‘No refunds will be given if you have simply changed your mind’ are acceptable.

Consumer Protection have a refund and returns sign which is available for you to download and display.

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