Contact Consumer Protection
Tel: 1300 30 40 54
consumer@dmirs.wa.gov.au
See all Consumer Protection office locations
Product safety regulation in Australia is a shared responsibility between the Australian Competition and Consumer Commission (ACCC) and the states and territories. In Western Australia, Consumer Protection are the regulators of product safety and have a dedicated Product Safety Unit that deals with enquiries into these matters.
If you think you have been supplied with a banned product or if you have serious concerns about the safety of a product you have purchased, please contact us by email or via our advice line 1300 304 054.
Under the ACL, Australian governments can regulate consumer goods and product related services by:
Due to the potential safety risks of dangerous products being on the market some products can be banned, have their supply restricted and, or have certain requirements imposed on the supplier.
You can find out which products are banned, restricted or regulated by contacting Consumer Protection on 1300 304 054.
If you want to report a product, it is helpful if you can provide as much information as possible about the product and why you think it might be unsafe.
To begin an enquiry the product safety officer will need information about:
If you have kept the product, an officer may contact you to arrange to collect it for inspection. Please do not send the product directly to us without letting us know beforehand.
When the Product Safety Unit receives your complaint, it is assessed and assigned to an officer who will conduct an investigation and will contact you to discuss the matter further.
They may carry out a range of activities, such as:
The Product Safety Unit will then decide the appropriate action to take.
After the preliminary investigation, the Product Safety Unit will decide if a further investigation is warranted. If the complaint file is closed at this point you will be contacted.
If the product safety group decides to investigate further it may be because of these reasons,
The length of time for an investigation depends upon the nature of the issue. However, the Product Safety Inspector will stay in contact with you throughout the process of the investigation and will decide if further actions are warranted.
The product safety Unit check traders are complying with product safety laws and researches if new laws should be created to cover dangerous products.
The Product Safety Australia website, managed by the ACCC, enables consumers to find details all product recalls, product safety information and report suspected unsafe products.
Please report any product safety issues regarding medicines or other health goods, including sunscreens, to the Therapeutic Goods Administration.
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