skip navigation

Consumer guarantees, warranties and refunds

Business rights and responsibilities

Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law.

You are responsible for understanding your legal obligations.

Australia’s consumer protection agencies now have more enforcement powers and bigger penalties apply if you break the law.

In this section:

For all businesses:

If you provide goods:

If you provide services: