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Resources

Australian Consumer Law guides and information sheets for businesses

Every Australian business has the same rights and responsibilities under the Australian Consumer Law.  By knowing your rights and responsibilities, you can look after your business and your customers.

The Australian Consumer Law:

Specific industry guides

Online consumer reviews

Online consumer reviews are increasingly being relied upon by consumers as a low cost means of making an informed purchasing decision. As long as the integrity of those reviews is ensured, this is a positive development.

Reviews may be written about a business’ goods or services or about a business or brand itself. Online reviews are written about online businesses or traditional bricks and mortar businesses. A fake review is one which does not reflect the genuinely held opinion of the author.  Consumer Protection has taken enforcement action in relation to misleading testimonials.

More detailed information is contained in the booklet What you need to know about: Online reviews - a guide for business and review platforms.

Related information

The following information sheets were developed for consumers to help them understand the new laws:

The Australian Consumer Law: