Motor vehicle servicing and repair
A well-maintained vehicle has a lot of advantage for the owner. It will be more reliable, cheaper to run and cheaper to repair. If things are left un-repaired they can often cause more problems and lead to expensive repairs later on.
Well maintained cars are easier to sell and can usually attract higher prices.
If your car needs some repairs, give your vehicle repairer as much information as you can about what the problems are. This will help the repairer diagnose the problem and carry out the repair properly.
Always request a written quote or at least a cost estimate to fix the problem. Once your vehicle is repaired, make sure you get an itemised receipt with all the repairs and their costs.
If you are not satisfied with the repair work conducted on your vehicle, talk to the repairer. This will give the repairer an opportunity to fix the problem.
If you cannot resolve the problem, you can seek further advice or you can lodge a complaint with Consumer Protection. We will attempt to resolve your dispute with the repairer.
If you believe the repairer has breached a law, eg acted in a dishonest or fraudulent manner, you should report it to our Automotive, Marine & Trading Hours Branch, who will investigate your complaint.
The following links provide more useful information:
- Repairs to your motor vehicle information sheet (PDF 185KB)
- Service and repairs
- Choosing a repairer
- Licensing vehicle repairers
- Quotes and estimates
- Resolving disputes and complaints