Information on how to resolve disputes that arise during building
Sometimes things can go wrong during building. If you are concerned about any delays, workmanship or other issues:
- raise your concerns with the builder or builder's representative as soon as possible and make a note of the details of any discussions;
- outline your concerns to the builder in writing (so you have proof) and outline what you would like the builder to do to remedy the situation;
- consider arranging for a lawyer to communicate with the builder on your behalf; and
- take photographs of the work that causes you some concern.
If you are unable to resolve the problem with the builder, you can lodge a complaint to the Building Commission.
Complaint forms are available from the Building Commission. There is a fee involved in lodging a complaint.
When lodging a complaint with the Building Commission, you should:
- provide the address of the building work that is the subject of the complaint;
- indicate the problem, any relevant background and what you would like the builder to do to remedy the situation;
- provide your contact details;
- provide a copy of any letters you sent to the builder (or builder's representative); and
- sign and date the letter of complaint.
Staff from the Building Commission can give you general advice about the procedure involved for lodging a complaint with the Building Commission. However, staff cannot give you advice about the merits of your claim.
For more information about lodging a complaint with the Building Commission call the Building Commission on 1300 489 099.