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Having problems?

Information on how to resolve disputes that arise during building

Building site at sunset

Sometimes things can go wrong during building. If you are concerned about any delays, workmanship or other issues:

  • raise your concerns with the builder or builder's representative as soon as possible and make a note of the details of any discussions;
  • outline your concerns to the builder in writing (so you have proof) and outline what you would like the builder to do to remedy the situation;
  • consider arranging for a lawyer to communicate with the builder on your behalf; and 
  • take photographs of the work that causes you some concern.

If you are unable to resolve the problem with the builder, you can lodge a complaint to the Building Commission.

Complaint forms are available from the Building Commission. There is a  fee involved in lodging a complaint.

When lodging a complaint with the Building Commission, you should:

  • provide the address of the building work that is the subject of the complaint;
  • indicate the problem, any relevant background and what you would like the builder to do to remedy the situation;
  • provide your contact details;
  • provide a copy of any letters you sent to the builder (or builder's representative); and
  • sign and date the letter of complaint.

Staff from the Building Commission can give you general advice about the procedure involved for lodging a complaint with the Building Commission. However, staff cannot give you advice about the merits of your claim.

More information

For more information about lodging a complaint with the Building Commission call the Building Commission on 1300 489 099.