Indigenous consumers program
Consumer Protection is committed to providing education and assistance to Indigenous consumers in WA.
The agency recognises that Indigenous consumers are particularly vulnerable in remote areas because of a lack of competition for businesses and fewer consumer protection workers based nearby.
Experience tells us that rogue traders are deliberately preying on indigenous consumers either door-to-door or over the phone in a telemarketing style.
It is something Consumer Protection’s Senior Regional Officer in the Kimberley has seen firsthand and the issue has been reported by media including The Kimberley Page.
Don’t Come Knocking - The Australian Consumer Law song has been produced by ABmusic to help make Aboriginal people aware of this consumer issue.
There is also a radio advert which has been produced by Noongar Radio to complement the song. You can hear it by playing the MP3 here (right click to save)
Consumer Protection develops publications designed specifically for Indigenous consumers and these are available via our website, regional offices or by phoning the Consumer Protection Advice Line 1300 30 40 54.
Consumer Protection WA also plays a key role in the National Indigenous Consumer Strategy.
Western Australian Indigenous program initiatives
Our objective is to provide relevant and appropriate education to Indigenous consumers in WA.
We have adopted an Indigenous Consumers Education Plan [PDF 15kb], which determines our strategies in developing publications and education programs.
Don't get ripped off is a series of radio announcements targetting Indigenous consumer issues including:
The Australian Securities and Investments Commission (ASIC), has also produced a series of short audio segments for Indigenous people called Money Talks. The series is about making good money decisions and is available on ASIC's MoneySmart website.
Bundiyarra Television Adverts
Consumer Protection in partnership with the Bundiyarra Aboriginal Corporation (BAC) has developed a series of television (TV) commercials to address local consumer and labour relations issues in the Mid West Indigenous community.
Local community leaders volunteered to act in the commercials and the local TV station (GWN) agreed to air them as community service announcements and were first aired the Golden West Network (GWN) from November 2010.
The adverts invite Indigenous consumers to contact the Department and introduce the Geraldton regional staff, Danni Bloomfield (CP) and Leanne Day (LR). You can view our series of Bundiyarra television adverts here.
Consumer Protection has developed a number of publications for Indigenous consumers including:
- Indigenous Consumers Count report
- Three guides for renting a place in WA
- Ask us - Protection for Indigenous Consumers
- Ask us - Book-up
- Ask us - Mobile phones
- Ask us - Buying big ticket items
- Ask us - Estimates and Quotes
- Ask us - Unfair trading and you
- Ask us - Door-to-door sales
- Ask us - Your rights when shopping
To order Consumer Protection publications please contact us by email, visit us in person at 219 St Georges Tce, Perth or phone the Consumer Protection Advice Line on 1300 30 40 54 or 13 36 77 for the National Relay Service for the hearing impaired.
This series of three booklets aim to better prepare Indigenous consumers to secure, maintain and leave rental accommodation in both private and DHW tenancies by explaining both their rights and responsibilities.
The booklets are presented in a format designed to be read with an advocate or support worker. The publications are a direct result of Consumer Protection meeting Indigenous consumer needs as highlighted in the “Indigenous Consumers Count” report.
Have a look at the latest column from our Community Education Officer Teena Forrest Benavides in the Yamaji news
Indigenous Consumers Count report [PDF 1.mb] is a first of its kind to examine consumer issues faced by Indigenous Western Australians and whether the current provision of consumer protection services adequately meet the needs of this diverse population.
The report was based on research conducted by Consumer Protection in 2004-05, and looked at the perceptions of advocates and service providers from organisations concerned with the needs of Indigenous Western Australian consumers.
The objectives of the research project were to:
- identify the main consumer issues facing Indigenous Western Australians;
- assess the current provision of Consumer Protection services to Indigenous consumers, and
- gain feedback on proposed Consumer Protection initiatives for Indigenous consumers.
ACCC consumer guarantees awareness campaign
The ACCC have produced the 6 Simple Rules video on when it's time to use your consumer rights.
When can you use your rights to repair, replace refund? Since 1 January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems, find out when your rights apply.
You can visit the ACCC Consumer Rights Facebook page here.