The metropolitan office of Consumer Protection is located at 140 William Street.
Address and contact details:
Level 2 (Reception)
Gordon Stephenson House
140 William Street Perth
Telephone: 08 6251 1400
Advice line: 1300 304 054
Opening hours: 8:30am – 5:00pm (Monday to Friday)
- There are three accessible undercover parking bays on the first level of Wilson Parking's Queens Complex Car Park.
- Access to the car park is off Queen Street, with pedestrian access to the department up Queen Street, left at Murray Street and across William Street.
- There are accessible parking bays located in City of Perth's car parks at His Majesty’s and Citiplace. Accessibility information for these two car parks can be found on the AccessWA website.
- An accessible customer service counter has been installed at reception on the second floor at a height of 0.72 metres.
- An accessible bathroom is located on Level 2 (Reception) adjacent to the lifts.
Location and public transport
Gordon Stephenson House is located above Perth Underground Train Station and is a short distance from Perth Train Station and the temporary Roe Street Bus Station.
If you are travelling within the CBD there are CAT stops nearby on William Street (Red Cat – Stop 11) and Wellington Street (Yellow Cat – Stops 14 or 25).
For public transport details refer to the Plan Your Journey feature and timetables on the Transperth website.
Disability access maps, details and resources for the Perth CBD are available online from the City of Perth.
There a numerous parking options a short distance from 140 William Street. The closest car park for short term parking is Queens Complex, Wilson Parking located on the corner of Wellington and Queen Street, Perth.
Queens Complex – Wilson Parking
There are 3 accessible parking bays located on the first level adjacent to the lift lobby and car park entry.
Bays are identified by the blue access symbol. Bays are undercover with a clearance over the bays of 2.3 metres. Bays are 3.3 metres wide and 3.8 metres long.
0-15 mins free, 15-30 mins $8, 30 mins-1 hour $12, 1-1.5 hours $15, 1.5-2 hours $19, and then $4 per hour thereafter.
The lift buttons are in braille but there is no audio. The lift doors open 0.9 metres wide, and the lift carriage is 1.4 metres wide and 1.4 metres deep.
The pay machines are located on the ground level adjacent to the lift lobby and accessed directly from Queen Street for all car park users. There is a level surface between the lift and the ticket machine with sufficient space in front of the machine for a mobility aid user to approach. The visual display of the ticket machine is at standing height of 1.25 metres.
Pedestrian access to the department can be gained from exiting the car park through the sliding door which is 0.9 metres wide on Queen Street, heading towards Murray Street, turning left onto Murray Street and crossing William Street.
City of Perth – His Majesty’s and Citiplace Car Park
Accessibility details for these two car parks can be found on the Access WA webpage:
Accessibility inside the building
Public access lifts
There are three lifts located in the ground floor public access foyer of Gordon Stephenson House. The lift buttons are in braille and the lift has auditory and visual notifications.
Controls are at standing height up to a height of 1.2 metres.
The automatic opening lift door is 1.1 metres wide and the lift car is 1.5 metres wide and 2 metres deep.
An accessible bathroom is located on Level 2 reception, adjacent to the lifts.
The hinged bathroom door opens to a width of 0.85 metres.
Accessible customer service centre
The reception on the second floor of the building has a customer service counter at a height of 0.72 metres to allow better accessibility.