Contact information

Consumer Protection Advice Line technical difficulties

Please be aware that the Advice Line (1300 30 40 54) is currently experiencing technical issues. We apologise for any inconvenience caused.

General enquiries

  • Commerce call centres 
  • How to contact and provide feedback to the department

For general enquiries, or to provide feedback on a specific issue not related to our customer service, please contact the relevant division using the phone or email details listed below.

Offices Contact
Administration and corporate feedback line
Level 2 (reception), Gordon Stephenson House, 140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall), Perth
  • 1300 136 237 *
Building and Construction Code Monitoring Unit
Gordon Stephenson House, Level 2 (reception), 140 William Street, Perth
Building Commission (including Plumbers Licensing Board and Building Services Board)
Level 1, Mason Bird Building, 303 Sevenoaks Street (entrance Grose Avenue), Cannington

Consumer Protection main office (including Associations and Charities)
Gordon Stephenson House, Level 2 (reception), 140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall), Perth

Licensing, Registration & Monitoring, Motor Vehicles and Bond Administration
Level 1, Mason Bird Building, 303 Sevenoaks Street (entrance Grose Avenue), Cannington

EnergySafety
Level 1, Mason Bird Building, 303 Sevenoaks Street (entrance Grose Avenue), Cannington
Labour Relations
Gordon Stephenson House, Level 2 (reception), 140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall), Perth
Industry Development
Gordon Stephenson House, Level 2 (reception), 140 William Street (please use the public entrance off Railway Lane from the Murray Street Mall), Perth
WorkSafe
Level 1, Mason Bird Building, 303 Sevenoaks Street (entrance Grose Avenue), Cannington
  • General enquires: 1300 307 877 *
  • Licensing: 1300 424 091 *
  • 24 hour serious incident and fatality reporting line: 1800 678 198
  • safety@commerce.wa.gov.au

* For callers within Western Australia only
For callers within Australia only

Postal address

Department of Commerce
Division name (eg Consumer Protection)
Locked Bag 14
CLOISTERS SQUARE  WA  6850

Office locations

National Relay Service

Full details on the use of the National Relay Service for people who are deaf, hearing and/or speech-impaired are available.

Website feedback

If you're experiencing issues with our website or would like to provide feedback about it, please email us your website feedback, including your name and contact information.

Feedback about the department's service

If you would like to provide feedback relating to the quality of customer service provided by the Department of Commerce (including complaints), please complete the Online Customer Feedback Form.

If you prefer to mail us your feedback, complete and return the Customer Feedback Form.

The Department of Commerce has produced a Customer Service Charter that sets out our obligations to you and what your rights are in relation to the services we offer.

If you have questioned a decision or action of the department, but feel that your complaint has not been properly dealt with, you have the right to seek an independent review by the Ombudsman. Further information can be found at the Ombudsman WA website.

Share this page:

Last modified: