Australian Consumer Law (ACL) manual - CPD 2013 for sales representatives
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Manual and assessment for mandatory CPD 2013 for real estate agents and business brokers.
You should download and read the manual before doing the assessment. The manual is a handy reference and will help you answer the assessment questions.
Complete the online assessment (15 questions).
Australian Consumer Law Manual
- Welcome to Mandatory CPD for 2013
- Introduction to Australian Consumer Law
- Overview of regulatory powers
- Misleading or deceptive conduct
- False or misleading representations
- Promises, predictions and opinions
- Unconscionable conduct
- Unfair contract terms
About the manual
This workbook and the accompanying presentation have been prepared by REIWA for educational purposes only, as part of the Department of Commerce Compulsory Professional Development Program.
It is not, and should not be construed as, legal advice.
Any person in doubt as to their legal rights and obligations should seek the advice of a suitably qualified and competent legal practitioner.
Copyright: © 2013. Department of Commerce WA
All rights reserved. This training resource manual has been developed and produced through a collaborative approach with key stakeholders within the Real Estate Industry. This work is copyright, and as such no part of this publication may be reproduced, transmitted or stored in a retrieval system, in any form or by any means, without prior written permission of the copyright holder.
Published by: Department of Commerce
Developed by: REIWA Learning
Reviewed by: Department of Commerce and REIWA Learning
First Published: January 2013
Version Number: v1
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