Consumer complaint form
Our offices will close from Monday 24 December 2018 and will reopen on Thursday 3 January 2019. For urgent assistance during that period you can contact us.
If you have had no success with the steps you have taken to try and resolve a problem with a business or trader, you can lodge a formal complaint by:
- completing the online form; or
- printing and filling in complaint form which can be mailed or lodged in person at our Perth or regional offices.
Consumer Protection aims to acknowledge the complaint within four days and to commence an investigation or conciliation within 10 days.
To ask for assistance or follow up a complaint you have lodged you can call the Consumer Protection advice line on 1300 304 054.
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