This guide provides information on the ACL for electrical and whitegoods businesses. 

It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where:

• industry bodies have requested more detailed guidance for business
• consumers frequently report problems to national, state and territory consumer protection agencies.

Most of the information in this guide is intended for retailers; however, some sections also deal with manufacturers’ or importers’ obligations.

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

This guide supplements the ACL guides for business and legal practitioners:

• Consumer guarantees
• Sales practices
• A guide to unfair contract terms law
• Avoiding unfair business practices
• Compliance and enforcement: how regulators enforce the Australian Consumer Law
• Product safety.

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

Go to the Australian Consumer Law websiteconsumerlaw.gov.au