Electrical and whitegoods - An industry guide to the ACL

Information status

All documents issued prior to 1 July 2017 were issued by the former Department of Commerce. Documents listed here are the latest versions available, but may be subject to review. For more information on this document, please contact online@dmirs.wa.gov.au.

This publication is for: 
ConsumerProduct safety

This guide provides information on the ACL for electrical and whitegoods businesses. 

It covers key aspects of the law such as refunds, replacements and repairs, focusing on issues where:

  • industry bodies have requested more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

Most of the information in this guide is intended for retailers; however, some sections also deal with manufacturers’ or importers’ obligations.

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

This guide supplements the ACL guides for business and legal practitioners:

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

Go to the Australian Consumer Law websiteconsumerlaw.gov.au

Consumer Protection
Guide / handbook
Last updated 09 Jan 2017

Share this page:

Last modified: