Rental cars - An industry guide to the ACL

Information status

All documents issued prior to 1 July 2017 were issued by the former Department of Commerce. Documents listed here are the latest versions available, but may be subject to review. For more information on this document, please contact online@dmirs.wa.gov.au.

This publication is for: 
Licence holdersMotor industry

This guide provides information on the ACL for car rental businesses.

It covers key aspects of the law such as contract terms, deposits and refunds, focusing on issues where: 

  • industry bodies have requested more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

What is not in this guide 

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

This guide supplements the ACL guides for business and legal practitioners:

This guide gives general information and examples – not legal advice or a definitive list of situations where the ACL applies. You should not rely on this guide for complete information on all your obligations under the ACL. 

Go to the Australian Consumer Law website consumerlaw.gov.au

 
 
 
Consumer Protection
Fact sheet
Last updated 09 Jan 2017

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