Publications

Showing 51 - 75 of 662 results
Refunds and returns sign sample We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when...
Consumer Protection
Flyers
07 Nov 2017
Are you planning to raise money to: assist in disaster relief efforts; or help someone in need in your community? Any person wishing to fundraise or seek donations from the public for a charitable...
Consumer Protection
Fact sheet
03 Nov 2017
The Charitable Collections Act 1946 gives a licensed organisation the right to grant authority to another group to collect money and goods under their licence. Organisations must have a licence to...
Consumer Protection
Fact sheet
03 Nov 2017
Organisations licensed under the Charitable Collections Act 1946 are entitled to visit a house to collect money or sell goods for a charitable purpose. All appeals must be authorised by the governing...
Consumer Protection
Information
03 Nov 2017
The approved activities listed in this document are for participants to attend in order to complete the required seven compulsory professional development (CPD) points of elective activity per...
Consumer Protection
Information
03 Nov 2017
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
Consumer Protection
Bulletin
03 Nov 2017
1 November 2017 With only two months remaining for the 2017 calendar year Consumer Protection reminds you to check your Compulsory Professional Development (CPD) points tally. If you have not...
Consumer Protection
Bulletin
03 Nov 2017
You are entitled to expect safe goods and services From 1 January 2011, every Australian consumer will be protected in the same way under the Australian Consumer Law from unsafe consumer products and...
Consumer Protection
Fact sheet
02 Nov 2017
Know your rights when you go shopping From 1 January 2011, all Australian shoppers will have the same rights under the Australian Consumer Law. By knowing your rights you can make informed choices...
Consumer Protection
Fact sheet
02 Nov 2017
Know your rights when you shop at home. From 1 January 2011, all Australian consumers will have the same rights under the Australian Consumer Law, whether they shop at home, on the phone or online...
Consumer Protection
Fact sheet
02 Nov 2017
30 October 2017 A recent coronial inquest was held into the death of a 22 month old boy, who tragically died at the family’s Yokine home in October 2013. Forensic pathologists found that the boy had...
Consumer Protection
Bulletin
31 Oct 2017
10 October 2017 What would you do if a tenant leaves goods at your rental property after their tenancy had ended? If you want to avoid potential legal issues and claims for compensation, read on. An...
Consumer Protection
Bulletin
31 Oct 2017
30 October 2017 A recent coronial inquest was held into the death of a 22 month old boy, who tragically died at his family’s Yokine home in October 2013. Forensic pathologists found that the boy had...
Consumer Protection
Bulletin
31 Oct 2017
Model Rules of Distributing Coop with Share Capital (Schedule 3) All Co-operatives forms are listed on the co-operatives fees and forms page.
Consumer Protection
Form – notification
25 Oct 2017
Model rules of a Non‑distributing Co‑operative with share capital
Consumer Protection
Schedule
25 Oct 2017
Schedule 1 - Model Rules of Non-Distributing Co-operative without Share Capital
Consumer Protection
Schedule
25 Oct 2017
This payment form may be used for the payment of fees that are specified in the Co-operatives Regulations 2009. NO GST PAYABLE on these fees. Please ensure this payment form is lodged along with the...
Consumer Protection
Form – application
24 Oct 2017
Should you require assistance with completing this form please contact Licensing by telephone on 1300 304 064 (within Australia) or email . What do I need to complete an application To complete the...
Consumer Protection
Form – application
24 Oct 2017
Co-operatives Act 2009, Co-operatives Amendment Regulations 2013, Schedule of Fees Commencing 1 July 2017 There are other items which give rise to fees. If you are lodging documents or seeking...
Consumer Protection
Schedule
24 Oct 2017
19 October 2017 Over the past 12 months, Consumer Protection has had a specific focus on reducing the number of late lodgements of residential tenancy bonds, through an ongoing compliance program,...
Consumer Protection
Bulletin
19 Oct 2017
6 October 2017 The Building Commission recently informed the building industry about concerns regarding representations made in advertisements by builders in relation to house and land packages...
Consumer Protection
Bulletin
19 Oct 2017
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
Application to Open/Amend/Close a Consignment Trust Account for a Motor Vehicle Dealers Licence. Dealers are required to inform the Commissioner as soon as practicable when a Trust Account is opened...
Consumer Protection
Form – application
13 Oct 2017
About this guide This guide will help you find assistance when you are in dispute with a business. Your rights when you buy, hire or lease goods, or pay for services, are set out by the Australian...
Consumer Protection
Information
11 Oct 2017
Simpler regulation for your business From 1 January 2011, every Australian business will have the same rights and responsibilities under the Australian Consumer Law. By knowing your rights and...
Consumer Protection
Information
11 Oct 2017

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