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Commissioner for Consumer Protection

WATCH
David Hillyard was appointed as Acting Commissioner for Consumer Protection in December 2015. Prior to this, he was the Director of Consumer Protection’s Retail and Services Directorate. David has worked with Consumer Protection for over 35 years and has been in senior management roles where most...
About us
29 Mar 2017

It's OK to walk away

WATCH
Don't feel pressured into buying or signing anything - you can walk away from sales people who make you feel uncomfortable. Take a look at our new song produced and performed by Bryte MC (feat Ms Shea).
It's Ok to walk away, by Bryte MC (feat Ms Shea) Many...
Aboriginal consumers
10 Nov 2016

National Relay Service

The National Relay Service helps deaf, hearing and/or speech-impaired people to make and receive phone calls. The Department of Commerce uses NRS to ensure our contact numbers are accessible to people who are deaf or have a hearing or speech impairment. To access a standard, mobile, 1300, or 1900...
Accessibility
29 Jun 2016

FAQ - Model Work Health and Safety (WHS) Regulations

On 16 December 2015, Mr Lex McCulloch the WorkSafe Western Australia Commissioner announced the Department of Commerce – WorkSafe Division (WorkSafe) would be undertaking a review of the model Work Health and Safety (WHS) Regulations for adoption in Western Australia. The key principles of the...
Developments in OSH in Western Australia
31 May 2016

Indigenous Consumers Count

The 2015 Indigenous Consumers Count report presents the findings of research into the perceptions of Indigenous consumers as well as Indigenous corporations, advocates and service providers concerned with the needs of Indigenous Western Australians. The objective of the project was to explore:...
Aboriginal consumers
11 Dec 2015

Acknowledgement to Country

The Department of Commerce acknowledges the traditional custodians throughout Western Australia and their continuing connection to the land, waters and community. We pay our respects to all members of the Aboriginal and Torres Strait Islander communities and their culture. Kangaroo Paw (Kurulbrang...
Supporting reconciliation and Indigenous Australians
30 Sep 2015

Avoid a funeral RIP-off

Have you seen those ads on TV telling you how affordable a funeral plan can be? They say you can put money aside now to take the pressure off your family later. There are different ways to pay for a funeral, but some may be more suitable for you than others. One of the easiest ways to pay for a...
Aboriginal consumers
22 Jul 2015

How to improve your mobile coverage

Good mobile coverage depends on where you are, the mobile handset, tablet or broadband device you are using and whether it has an external antenna attached. Obstructions such as buildings, vehicles, trees, hills and building materials can all reduce the signal level available for your mobile device...
Regional Telecommunications Project
15 Apr 2015

Project Sunbird

The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
29 Jan 2015

WA ScamNet

WATCH
Scams, ripoffs and frauds are becoming more and more commonplace. The Department of Commerce has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides...
Scams
29 Jan 2015

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Publications

Record of emergency plumbing work in remote Aboriginal communities

READ
This template form can serve as a record of authorised emergency plumbing work in remote aboriginal communities as required under Part 4A of the Plumbers Licensing and Plumbing Standards Regulations...
Building Commission
Template
14 Dec 2016

Decision paper: Basic emergency plumbing work in remote Aboriginal communities

READ
This Decision Paper has been prepared in compliance with the Western Australian Government’s requirement for a regulatory impact assessment and provides details of proposed reforms to the Plumbers...
Building Commission
Discussion paper
17 Aug 2016

Podcast - Discussion Paper - Work Health and Safety Regulations for WA

READLISTEN
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016

Work Health and Safety Regulations Discussion Paper

READ
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016

Portable pool safety fact sheet 2

READ
Portable swimming pool safety considerations Q. What are some of the safety issues associated with portable swimming pools? A. Drowning of young children under five years of age in portable pools is...
Consumer Protection
Fact sheet
12 Feb 2015

Be Smart - Buy Smart

READWATCH
A simple guide to help you understand your rights as a consumer.
Consumer Protection
Brochure
14 Nov 2014

Reconciliation Action Plan 2014 - 2016

READ
A blueprint for conducting our business in ways which promote our relationships with Aboriginal and Torres Strait Islander people.
Corporate
Plans
27 May 2014

Ask Us publications

READ
Ask Us is a series of education initiatives and publications designed specifically for Aboriginal consumers in Western Australia.
Consumer Protection
Fact sheet
11 Jun 2014

Better Trading - publication

READ
Better Trading was a free electronic newsletter published by Consumer Protection. It contained current issues, important events and future trends in consumer protection and fair trading matters...
Consumer Protection
Newsletter
12 Mar 2015

My dardy car - audio series

LISTEN
The “My Dardy Car” radio series are personal stories and advice from experts about buying and keeping a car. It includes the views of a number of Indigenous consumers plus advice from a car mechanic...
Consumer Protection
Information
29 May 2014

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Announcements

Commissioner's Blog: Can you spot a scam on social media?

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection WA is a proud supporter of Fraud Week, which this year starts on the 15 th of May and aims to help social media users learn how to spot a scam. Social media profiles often display a lot of personal information, such as your photos, where you have been lately, a record of life events, who you’re connected to and...
Consumer Protection
Department News
12 May 2017

Plumbing in remote Aboriginal communities

The Minister for Commerce has approved amendments being made to the Plumbers Licensing and Plumbing Standards Regulations 2000 (the Plumbing Regulations) to help improve health and living conditions in Western Australia’s remote Aboriginal communities. The changes will allow a suitably qualified environmental health worker based in or close to communities where ready access to a licensed plumber...
Building Commission
Department News
05 Dec 2016

Aboriginal consumers get the message ‘it’s ok to walk away’

Aboriginal consumers, who are regarded as vulnerable targets for unscrupulous salespeople, are being advised ‘it’s ok to walk away’ as part of an education campaign by Consumer Protection. Acting Commissioner for Consumer Protection David Hillyard said one aim of the campaign is to make Aboriginal consumers aware of their consumer rights and have the confidence to say no. “We hope to embolden...
Consumer Protection
Media release
10 Nov 2016

Decision paper: Emergency plumbing repairs for remote Aboriginal communities

The Building Commission has released a decision paper on reforms that will allow a specified range of basic emergency plumbing repairs to be carried out by trained Environmental Health Workers in 205 of Western Australia’s remote Aboriginal communities.
Building Commission
Department News
17 Aug 2016

ACCC action against Phoenix Institute welcomed in WA

Consumer Protection WA welcomes legal action by the Australian Competition and Consumer Commission against a training provider that allegedly offered free laptops or iPads to vulnerable people in order to sign them up for supposedly Government-funded courses, which would in reality leave the person with a significant student debt. Following an investigation into the conduct of private colleges,...
Consumer Protection
Media release
26 Nov 2015

Commissioner's Blog: Avoid a funeral RIP-off

With Acting Consumer Protection Commissioner Gary Newcombe... You may have seen or heard adverts about ways to pay for your funeral in advance to take the pressure off your family when the time comes. A funeral could cost thousands of dollars depending on the kind of service you want, which means planning ahead is a good idea. However, paying for funeral cover can be expensive and complex. One of...
Consumer Protection
Department News
16 Oct 2015

Help for Indigenous consumers to avoid a funeral R.I.P-off

Consumer Protection today launched a campaign to help prevent Indigenous consumers from signing up for funeral plans that can be expensive, complex and not suitable for their needs. The “Avoid a funeral R.I.P-off” national campaign provides helpful advice for Indigenous Australians about their rights under the Australian Consumer Law, before buying a funeral plan or funeral cover. Commissioner...
Consumer Protection
Media release
27 Jul 2015

Public warning about Gerardus (Gerry) Jorissen

Consumer Protection is warning Western Australians not to deal with Gerardus (Gerry) Hermanus Jorissen who has sent at least $200,000 of other people’s money to overseas criminals under the guise of an investment scheme. Mr Jorissen who lives in Moora, came to the attention of authorities in 2013 as a possible fraud victim identified by Project Sunbird – an anti-fraud initiative run...
Consumer Protection
Media release
23 Jun 2015

Door-knockers offering free laptops not from the Government

Consumer Protection is warning Western Australians, particularly those in remote and regional communities, about door-knockers offering ‘free’ laptops to people who sign up for courses. Acting Commissioner David Hillyard says varying reports are being looked into and there’s a common theme that consumers are on a low-income and thought they were dealing with someone working for, or associated...
Consumer Protection
Media release
15 Jun 2015

Consumer Protection on the move

After fifteen years being based at the Forrest Centre on St Georges Terrace in Perth, Consumer Protection has moved to a new CBD location. The main location is Gordon Stephenson House, 140 William Street Perth with front counter services available on Level 2. The move is in line with the state government's plan to consolidate existing office space for the public service. Consumer Protection’s...
Consumer Protection
Media release
30 Sep 2014

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