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Consumers have 10 business days to reconsider an unsolicited consumer agreement, during which they can cancel the agreement without penalty. This is called the ‘cooling-off’ period. During the 10 business day cooling-off period, the supplier must not accept any payment or supply any services...
Door-to-door and telephone selling
Are you considering buying a voucher offering goods or services at a discount online? Or have you already bought a voucher online? If so, there are some things you may wish to consider. Websites offering discounts on goods or services where the consumer then receives a voucher to redeem with a...
Buying online
A ‘lay-by’ agreement exists when you: pay for the goods in at least three instalments (when the agreement is not called a ‘lay by’ agreement) or in at least two instalments (when the agreement is called ‘lay-by’); and do not receive the goods until the full price has been paid. Any deposit you pay...
Lay-by and gift vouchers
This page contains links to authorities, regulatory bodies, network suppliers, industry bodies and others.
Links
The forms on this list are provided in Adobe Portable Document (PDF) format. Acrobat PDF files require the free Acrobat Reader plug-in, which is available from Adobe . Electrician's training licence application forms Apprentice safety assessment guidelines, test and report Electrician's training...
Forms
Below is a list of adjudicators who are currently registered under the Construction Contracts Act 2004 to review and determine construction contract payment disputes in Western Australia. Adjudicators A–E Graham Anstee-Brook – Dalkeith ​(Adjudicator Certificate No. 1) 42 Minora Road Dalkeith WA...
Find an appointor or adjudicator
An agreement is considered to be unsolicited when: a supplier/salesperson approaches or telephones a consumer without that consumer having invited this contact; negotiations take place over the phone, or in person at a location other than the supplier’s premises; and the total value of the...
Door-to-door and telephone selling
Unsolicited supplies occur when goods or services are supplied to a person who has not agreed to purchase or receive them. There is no obligation by the consumer to pay for these. It is an offence for a supplier to: demand payment for goods or services if the recipient has not ordered them; or bill...
Door-to-door and telephone selling
Consumer Protection currently has two apps available for smartphones and tablets. iShopWA With iShopWA on your iOS or Android device, you’ll always be able to check where you stand when it comes to refunds, warranties and lay-bys in WA.
iShopWA app logo
iShopWA app logo, by Consumer Protection
iShopWA Information...
Apps
Are you considering signing up with a group buying website to sell vouchers for your business offering goods or services at a discount online? Or have you already signed up and have customers seeking to redeem their vouchers now? If so, there are some things you may wish to consider. Websites...
Lay-bys, vouchers and gifts

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Announcements

A former York real estate agent and his son have been found to have engaged in misleading conduct after a ‘deceitful’ land deal which resulted in a $6 million profit for family members. The State Administrative Tribunal (SAT) has upheld allegations by Consumer Protection against former licensees The King and I Pty Ltd , formerly trading as Colin King Real Estate , and its director Colin Maxwell...
Consumer Protection
Media release
27 Oct 2016
The Building Commission is strongly advising home owners against carrying out their own plaster testing. The advice follows recent media reports and social media posts suggesting the use of a tape adhesion or “sticky tape” test to determine whether plaster has been correctly applied. Home owners are warned that testing their own walls could damage the plaster or paint. Tests should only be...
Building Commission
Department News
25 Oct 2016
Francesco Di Labio (reg. BP7903 – expired), as the nominated supervisor of Dianella building company Frayson Pty Ltd (BC8331 – cancelled), has been ordered by the State Administrative Tribunal (SAT) to pay a fine of $15,000 and costs of $1,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
24 Oct 2016
West Australians looking to make some fast cash are suffering large losses after being scammed by fake companies and websites spruiking investment opportunities. Commerce Minister Michael Mischin said local investors were being lured into binary options trading, which was regarded as a speculative, high-risk investment and involved predicting the movements of commodity, asset or index prices over...
Consumer Protection
Media release
21 Oct 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 122.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 October 2016, most Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 28.1 cpl by Caltex Woolworths, 27 cpl by Coles...
Consumer Protection
Media release
17 Oct 2016
Licensing and registration for more than 40 occupations in Western Australia is beginning to move online, providing a productivity boost to businesses and tradespeople and millions of dollars in savings for taxpayers over the next few years. Licence applications for electricians, gas fitters, plumbers, builders, real estate agents, motor vehicle dealers and repairers is currently a time consuming...
Consumer Protection
Media release
11 Oct 2016
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 122.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 October 2016, most Caltex and Coles Express sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most United sites are increasing their ULP price to 127...
Consumer Protection
Media release
10 Oct 2016
A solar company and its Director have been ordered by the Federal Court to pay a total penalty of $535,000 for misleading and deceptive conduct and failing to supply goods to WA consumers. Unleash Solar Pty Ltd (in liquidation) , formerly based in Adelaide, was ordered to pay $390,000 and sole Director Dionysios Perdikoyiannis was ordered to pay $145,000 for multiple contraventions of the...
Consumer Protection
Media release
03 Oct 2016
A Perth real estate agent is breathing a sigh of relief after a cyber-attack was thwarted in an attempt to steal $500,000 from a trust account. It’s believed the cyber thieves gained access to the agency’s bank accounts after malware was downloaded into their computer system, probably from an attachment being opened or a website link being clicked in a scam email. The installed malware allows the...
Consumer Protection
Media release
29 Sep 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 122.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 September 2016, most Caltex, Coles Express, and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl by Caltex, 29.5 cpl by Coles Express and 26 cpl...
Consumer Protection
Media release
26 Sep 2016

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