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Whether you have to provide a refund , repair , replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Returns and cancellations
Status: Reports updated 23 October 2014 The information imbalance that often exists between landlords and tenants in lease negotiations is a common issue raised by retail tenants and tenant organisations. This issue has been the subject of consideration at both the national level by the...
Consultations and reports
The media team is the first point of contact for journalists and other members of the media wanting information about Consumer Protection and its activities. The media team: prepares media releases and speeches arranges media interviews organises launches promoting our products and objectives...
Contact Consumer Protection
A list of the legislation Consumer Protection administers is available from the State Law Publisher . All Western Australian Acts and Regulations are also available for download in PDF or Word format from the State Law Publisher .
About us
Consumer Protection has at its disposal a wide range of enforcement options when dealing with breaches of fair trading legislation. Enforceable undertakings are just one of these options. An enforceable undertaking is a legally binding agreement where the trader or business agrees to do certain...
Enforceable undertakings
Consultation on unsolicited consumer agreements ( Door to door sales) Status: Closed 26 July 2013. Comments were sought on a proposal to amend the Australian Consumer Law (WA) to vary permitted calling hours for unsolicited consumer agreements – also known as door to door sales in 2013. The...
Consultations and reports
Consumer Protection can provide information on a variety of topics including tenancy, consumer rights, fair trading, buying and selling property, scams, licences and registrations and running a not-for-profit organisation. See the What Consumer Protection does page for more information. Our main...
Contact Consumer Protection
Updates on the progression of the review and changes are available on the limited partnerships law reform page. Status: Closed 3 February 2014 Consumer Protection was seeking the views of the community in regards to proposed reforms to limited partnership laws. Background The current laws have been...
Consultations and reports
You must have a motor vehicle repair certificate if you carry on the business of motor vehicle repair work as prescribed under the Motor Vehicle Repairers Regulations in Western Australia. A motor vehicle repairer's certificate is a "licence" for individuals who: own a repair business and do repair...
Motor vehicle repairers
Continuous advertising of goods or services at "sale" or "reduced" prices is illegal. For example, if a retailer regularly had a "50% off sale" over a period of time, the 50 per cent price would be considered the retailer's normal or regular selling price. "Clearance", "closing down" and "...
Advertising and promotion

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Announcements

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 119.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 23 cpl by Caltex and 22 cpl by BP). Most Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016
Major reforms to improve the efficiency, productivity and consistency of the Western Australian building industry will progress further today as the Liberal National Government hosted its second Building Summit.
Building Commission
Media release
09 Aug 2016
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 120.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 18 cpl by Caltex and 16 cpl by BP). Most Coles Express sites are increasing their ULP...
Consumer Protection
Media release
08 Aug 2016
Perth company Top Class Roof Restorations Pty Ltd and its sole director and secretary Troy Anthony Coward have been prosecuted by the Building Commissioner for contractual offences and fined a total of $7,000.
Building Commission
Media release
03 Aug 2016
Malaga company Barrowman Holdings Pty Ltd, trading as Perth Window & Door Replacement Company, and its sole director and secretary Stuart William Barrowman of Woodvale, have been prosecuted by the Building Commissioner for contractual offences and fined a total of $15,000.
Building Commission
Media release
01 Aug 2016
A WA Building Commission update on its audit of Yuanda building products.
Building Commission
Department News
01 Aug 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 124.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 July 2016, most Caltex Woolworths, BP, Caltex and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 19 cpl by Caltex Woolworths, 17 cpl by BP and Caltex...
Consumer Protection
Media release
25 Jul 2016
Kinross man Hajir Mobin trading as Danny’s Plumbing and Gas Services, whose conduct has been the subject of several public warnings and prosecution action by the Department of Commerce, has been prosecuted by the Plumbers Licensing Board (PLB) for carrying out unauthorised plumbing work.
Building Commission
Media release
25 Jul 2016
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 124.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 July 2016, most BP and Caltex sites are increasing their ULP price to 129.9 cpl, an increase of 14 cpl. Most Coles Express sites are increasing their ULP price to 127.9 cpl,...
Consumer Protection
Media release
18 Jul 2016

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