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Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties
Some suppliers or manufacturers offer extended warranties to lengthen the coverage of their basic manufacturer’s warranty. Usually, consumers are offered the chance to buy an extended warranty after, or at the time, they buy the goods. Example: When a consumer buys a deck chair the retailer says...
Guarantees and warranties
Suppliers and manufacturers often make extra promises (sometimes called ‘express warranties’) about such things as the quality, state, condition, performance or characteristics of goods. An express warranty is not necessarily about the product breaking, it is about it living up to promises. Example...
Guarantees and warranties

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Announcements

The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 119.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 April 2016, most Caltex sites are increasing their ULP price to 125.9 cpl (a hike of 26 to 31 cpl). Most BP and Caltex Woolworths sites are increasing their ULP price to 122.9...
Consumer Protection
Media release
25 Apr 2016
Dianella building company Frayson Pty Ltd (BC8331), trading as Instyle Residence and New Life Renovations has had its building contractor registration cancelled, its sole director and secretary Armand Noor has been made an ineligible person for one year and both have been fined and ordered to pay costs totalling $20,000 for the longest string of disciplinary allegations dealt with by the Building...
Building Commission
Media release
21 Apr 2016
North Fremantle building partnership Mark Desmond Tilbury (BP6681) and Susan Vaughane Tilbury (partnership BC11158) , trading as Mark Tilbury Home Improvements , have been cautioned by the Building Services Board for failing to comply with an order of the Building Commissioner.
Building Commission
Media release
19 Apr 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 121.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 April 2016, most Caltex sites are increasing their ULP price to 125.9 cpl (an increase of 26 cpl). Most BP, Caltex Woolworths and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
18 Apr 2016
Unregistered Rivervale painter Raymond Patrick O’Sullivan , trading as Prime Finishes Painting Services , has been successfully prosecuted by the Building Commissioner for registration offences and failing to comply with a building remedy order.
Building Commission
Media release
18 Apr 2016
The Building Services Board has fined Osborne Park builder Ventura Home Group Pty Ltd (BC10805) $5,000 and its nominated supervisor Justayn Bean (BP13268) $3,000 for negligent conduct under the Building Services (Registration) Act 2011 .
Building Commission
Media release
18 Apr 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 120.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 April 2016, most BP sites are increasing their ULP price by 22 cpl to 123.9 cpl. Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to...
Consumer Protection
Media release
11 Apr 2016
Pedrini Franchising Pty Ltd (reg. BC7215) and its directors Mark Pedrini, who is also the company’s nominated supervisor (PC7215 and PP7356), and Natalie Pedrini have been ordered by the State Administrative Tribunal to pay fines totalling $6,000 and costs of $975 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
07 Apr 2016
East Perth registered building contractor, J-Corp Pty Ltd (BC6415), has been fined $2,500 by the Building Services Board for negligent conduct under the Building Services (Registration) Act 2011 .
Building Commission
Media release
07 Apr 2016
Western Australian consumers and businesses are being urged to take part in a national review of the Australian Consumer Law. The review is being carried out by consumer protection agencies through Consumer Affairs Australia and New Zealand, and an issues paper has been released. Commerce Minister Michael Mischin encouraged Western Australian consumers, businesses and other interested groups to...
Consumer Protection
Media release
05 Apr 2016

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