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Handy links for new business owners Once you have registered your business name with ASIC and you are up and running, Consumer Protection has many resources that may be useful including: Our Refund Policy sign Retail trading hours Small business tips Complaints a guide for businesses What happens...
New business
Retail trading hours provide times when retailers in Western Australia can open for business. In some cases the type of business can dictate the hours which the business can be open to customers. There are also times throughout the year when extended trading may apply such as over the Christmas...
Trading hours
Some typical examples of situations that may lead to an unsolicited agreement being made are: Door-knocking households and offering to sell products or services, or inviting consumers to switch to a different service provider. Telephoning consumers and offering to sell products or services...
Door-to-door and telephone selling
Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations

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Announcements

With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection recently attended an intellectual property rights workshop in Perth where makers of products, particularly electrical items, showcased physical examples of genuine and non-genuine items to highlight the differences. The session was mainly to help Australian Border Force officers detect counterfeit goods but we...
Consumer Protection
Department News
09 Dec 2016
Western Australia's defence industry and aspiring defence suppliers will give national defence officials a better picture of the State's industrial know-how at a business forum today .
Media release
09 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 6 December 2016, most Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 133.9 cpl (an increase of 16 cpl by Caltex, Caltex Woolworths and...
Consumer Protection
Media release
05 Dec 2016
A new code of conduct for Western Australia's building and construction industry will be introduced to prevent anti-competitive behaviour, improve workplace safety and add to the suite of measures adopted by the State Government to ensure subcontractors are paid on time.
Building Commission
Department News
05 Dec 2016
Nicola Multari , the sole director and secretary of Tonic Homes Pty Ltd (BC 13741 – expired), and Barry Douglas Windsor (reg. BP11375 & BC11375 – expired), the nominated supervisor of Fremantle Building Company Pty Ltd , have been fined for misconduct in connection with building work at a White Gum Valley property in 2013.
Building Commission
Media release
01 Dec 2016
The Western Australian Building and Construction Industry Code of Conduct 2016 applies from 1 January 2017 to the new tendering process of all State building projects. The WA code was developed to ensure that Western Australian government agencies, when expending public funds, contract with building contractors that conduct themselves in a reputable, fair, safe and responsible manner, both in...
WA Building and Construction Code Monitoring Unit / Corporate
Department News
05 Dec 2016
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 130 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 November 2016, most Coles Express and Caltex sites are increasing their ULP price by 15 cpl and 16 cpl, respectively, to 133.9 cpl. Most Puma sites are increasing their ULP...
Consumer Protection
Media release
28 Nov 2016
Mount Lawley builder Squire Homes Pty Ltd (reg. BC5025) has been fined $15,000 and ordered to pay costs of $1,000 by the State Administrative Tribunal (SAT) for negligent conduct in the construction of three commercial projects on two Margaret River sites.
Building Commission
Media release
28 Nov 2016
A former Claremont tailor who accepted payments from consumers but failed to deliver all of the goods has been fined $16,000 by the Perth Magistrates Court. Anthony George Riordan , who traded as Joseph Anthony Bespoke (now closed), was found guilty on 24 November 2016 of four charges of contravening the Australian Consumer Law. He did not appear in Court and was convicted in his absence. Between...
Consumer Protection
Media release
25 Nov 2016
Laws introduced by the Liberal National Government to protect payments to subcontractors in the construction industry have passed State Parliament.
Building Commission
Media release
23 Nov 2016

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