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Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

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Announcements

Building company Ribshire Pty Ltd (BC14107), trading as Goodline , and its director John Michael Kennedy (BP14106) have been ordered to pay fines totalling $10,000 for negligent conduct as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
15 Jun 2016
Piara Waters builder Param Jeet Singh Karnail Singh (BP14537) has been fined $5,000 by the Building Services Board for negligent conduct relating to building work he carried out at properties in Willetton and Mirrabooka in 2015.
Building Commission
Media release
15 Jun 2016
Dianella unregistered builder Silvano Rossi, trading as Deluxe Bathrooms, has been prosecuted by the Building Commissioner for registration and contractual offences he committed in contracting for and carrying out home building work at a Cottesloe property between March and September 2013.
Building Commission
Media release
13 Jun 2016
Rockingham builder Gary Alan Cramphorn (reg. BC10775 & BP10775), trading as Xtra Construction, has been ordered by the State Administrative Tribunal (SAT) to pay a fine of $20,000 and costs of $3,200 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
13 Jun 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 127.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 24 May 2016, most Caltex and Caltex Woolworths sites are increasing their ULP price to 131.9 cpl (an increase of 28 cpl). Most Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
23 May 2016
Consumer Protection is warning WA consumers and businesses not to deal with a convicted travelling conman and his son who are offering bitumen laying services. William Orchard is the sole Director of Westech Surfacing Pty Ltd and the son of William Barr , also known as William “Billy” Orchard , who has been convicted of consumer related offences in New South Wales. Consumer Protection believes...
Consumer Protection
Media release
19 May 2016
The average cost of unleaded petrol is set to increase by 18 cents per litre (cpl) to 123.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 May 2016, most Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 27 cpl). Most Coles Express sites are increasing their ULP price to 128.9 cpl, most Caltex...
Consumer Protection
Media release
16 May 2016
​ Normal 11am-5pm public holiday trading extended to 8am-6pm in Perth More convenience for consumers, more freedom for retailers Perth shoppers will enjoy four extra retail trading hours on the Western Australia Day public holiday on June 6, 2016, with general retail shops in the metropolitan area allowed to open from 8am to 6pm. The same extended hours will also apply to the Queen's Birthday...
Consumer Protection
Media release
16 May 2016
With Acting Commissioner for Consumer Protection David Hillyard Changes to the way several new TV channels broadcast is causing reception issues for some television users, and sellers of TVs or set top boxes should attune to this. Until recently, all networks were broadcasting in either standard definition or high definition using the MPEG-2 video format. Now, however, some high definition...
Consumer Protection
Department News
12 May 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 123.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 May 2016, most Coles Express sites are increasing their ULP price to 128.9 cpl (an increase of 29 cpl). Most Caltex Woolworths sites are increasing their ULP price to 127.9...
Consumer Protection
Media release
09 May 2016

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