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Information standards regulate the type and amount of information provided to consumers about goods and services. The Commonwealth minister responsible for administering the Australian Consumer Law can: make new information standards; and declare an existing standard as a national information...
Information standards
It is unlawful to use physical force, coerce or unduly harass someone about the supply of, or payment for, goods or services. Undue harassment means unnecessary or excessive contact or communication with a person, to the point where that person feels intimidated, tired or demoralised. Coercion...
Sales practices
Referral selling is when a consumer is persuaded to buy goods or services by promises of a rebate, commission or other benefit for supplying information that helps the trader sell to other consumers, and the consumer does not get the promised benefit unless some other event happens after the...
Sales practices
Pyramid schemes make money by recruiting businesses or people rather than by selling real and legitimate products or services – even if a product or service is involved. These schemes inevitably collapse and new members can lose a lot of money. It is illegal for any business or person to...
Sales practices
Telling consumers about their rights When it comes to consumer guarantees, you must be very careful about what you say to consumers about their rights, and the wording of any signs, advertisements or any other documents. What you cannot tell a consumer You must not tell a consumer that a consumer...
Returns and cancellations
A supplier must meet the consumer guarantees for providing services: with due care and skill; which are fit for any specified purpose; and within the time specified, or within a reasonable time (when no time is set). What is ‘reasonable’ will depend on the nature of the services. If services fail...
Returns and cancellations
You must repay any money paid by the consumer for the returned goods, and return any other form of payment made by the consumer, for example, a trade-in. If this is not possible, you must refund the consumer the value of the other form of payment. You must not: offer a credit note, exchange card or...
Returns and cancellations
You must provide goods of the same type and similar value. If such a replacement is not reasonably available, the consumer may choose a repair or a refund. The consumer must return goods to you. If this involves significant cost to the consumer, you must collect the goods at your own expense – see...
Returns and cancellations
What if I can’t repair the goods? If a supplier cannot repair the goods—for instance, because the supplier does not have parts—or cannot do so within a reasonable time, the consumer can: reject the goods and seek either a refund or replacement; or have the goods fixed elsewhere and claim reasonable...
Returns and cancellations
Which goods are covered and what guarantees apply. Which goods are covered? Goods are covered when sold in trade or commerce and bought by a consumer. Second-hand, leased or hired goods are also covered. Some consumer guarantees apply regardless of whether the goods are sold in trade or commerce –...
Guarantees and warranties

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Announcements

Northbridge builder Joseph Merenda (BP10668) has been fined $5,000 and refused renewal of his building practitioner registration as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
30 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 121.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 30 August 2016, most Coles Express and Puma sites are increasing their ULP price to 129.9 cpl (an increase of 30 cpl). Most United sites are increasing their ULP price to 125.7...
Consumer Protection
Media release
29 Aug 2016
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 122.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 23 August 2016, most Puma and Caltex sites are increasing their ULP price to 129.9 cpl (an increase of 31 cpl by Puma and 27 cpl by Caltex). Most Caltex Woolworths sites are...
Consumer Protection
Media release
22 Aug 2016
Hillarys man Saad Soliman (reg. BP10488), as the sole director, nominated supervisor and secretary of liquidated building company Benchmark Designer Homes (BC10941), has been ordered to pay by consent a $5,000 fine and costs of $10,000 as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
18 Aug 2016
Fraudsters posing as CEOs or third-party suppliers have cost Western Australian businesses and not-for-profits at least $500,000 in the last two years, prompting a warning about ‘man in the middle scams’. Acting Commissioner for Consumer Protection David Hillyard said the fraud works in two equally sophisticated ways. “The false boss or CEO scam usually hacks a chief executive officer or senior...
Consumer Protection
Media release
17 Aug 2016
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 119.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 23 cpl by Caltex and 22 cpl by BP). Most Puma sites are increasing their ULP...
Consumer Protection
Media release
15 Aug 2016
With Acting Commissioner for Consumer Protection David Hillyard Consumer Protection has noticed that anytime there is a change in the economic climate there will be some business closures as a result. It is often difficult to spot telltale signs of financial distress but, as consumers, we need to be aware of the risks involved when paying for goods or services in advance; even the purchase of...
Consumer Protection
Department News
12 Aug 2016
Major reforms to improve the efficiency, productivity and consistency of the Western Australian building industry will progress further today as the Liberal National Government hosted its second Building Summit.
Building Commission
Media release
09 Aug 2016
The average cost of unleaded petrol is set to increase by 14 cents per litre (cpl) to 120.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 August 2016, most Caltex and BP sites are increasing their ULP price to 125.9 cpl (an increase of 18 cpl by Caltex and 16 cpl by BP). Most Coles Express sites are increasing their ULP...
Consumer Protection
Media release
08 Aug 2016
Perth company Top Class Roof Restorations Pty Ltd and its sole director and secretary Troy Anthony Coward have been prosecuted by the Building Commissioner for contractual offences and fined a total of $7,000.
Building Commission
Media release
03 Aug 2016

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