Business / company

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Warranties and consumer guarantees Consumers have rights under consumer guarantees, regardless of any other warranty provided by the supplier or manufacturer. Key points about warranties and consumer guarantees You must: fix a problem when goods fail to meet a consumer guarantee, even if the...
Guarantees and warranties
Reasonable time, if no time set A contract or agreement for the supply of services usually states when the services will be provided and the date they will be completed. If not, you automatically guarantee to supply the service within a reasonable time. What is ’reasonable’ will depend on the...
Guarantees and warranties
Services must achieve the consumer’s stated purpose You guarantee your services will be reasonably fit for any purpose specified by the consumer and that any products resulting from the services are also fit for that purpose. Example: A consumer asks a carpenter to build a carport to cover his 4WD...
Guarantees and warranties
What services are covered by the consumer guarantees? Services that you provide in the course of your business or professional activity, including not-for-profit services, that: cost up to $40,000 (or any other amount set by the Australian Consumer Law in future), regardless of purpose or use; cost...
Guarantees and warranties
Manufacturers guarantee to take reasonable steps to provide spare parts and repair facilities, a place that can fix the consumer’s goods, for a reasonable time after purchase. If the manufacturer does not have an office in Australia, the importer takes on these responsibilities. Example: A consumer...
Guarantees and warranties
Title to goo ds Suppliers guarantee they have the right to sell the goods (clear title), unless the supplier alerted the consumer before the sale that they had ‘limited title’. If goods are sold with limited title, any other person with ownership rights—for example, a person owed money by the...
Guarantees and warranties
A supplier guarantees that the goods will do the job the consumer was told they would. The ‘fit for purpose’ guarantee A supplier guarantees that goods will be reasonably fit for any purpose that the supplier or the consumer specified – the goods will do the job the consumer was told they would...
Guarantees and warranties
Description of goods must be accurate Matching description Suppliers and manufacturers guarantee that the description of goods for example, in a catalogue or television commercial is accurate. This does not apply to goods bought at auction. If the goods do not match the description for example, the...
Guarantees and warranties
Acceptable quality Goods must be of an acceptable quality. The guarantee of acceptable quality Suppliers and manufacturers guarantee that goods are of acceptable quality when sold to a consumer. This means they guarantee the goods will be: safe, durable and free from defects; acceptable in...
Guarantees and warranties
Whether you have to provide a refund, repair, replacement or compensation to a consumer for problems with goods or services depends on whether you have met consumer guarantees set by Australian law. You are responsible for understanding your legal obligations. Australia’s consumer protection...
Guarantees and warranties

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Announcements

The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 120.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 April 2016, most BP sites are increasing their ULP price to 124.9 cpl (an increase of 20 cpl). Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
04 Apr 2016
Jandakot tiler Jose Antonio Arguijo , as the sole director and secretary of Plaza Tiling Pty Ltd , has been prosecuted by the Building Commissioner for offences the company committed when carrying out renovations in Rockingham and Como between June 2011 and March 2013. In the Perth Magistrates Court on 2 March 2016, Mr Arguijo was ordered to pay fines of $66,700, compensation totalling $109,865...
Building Commission
Media release
31 Mar 2016
With Acting Commissioner for Consumer Protection David Hillyard Next time you’re asked ‘would you like a receipt?’ say yes and be sure to check it. Contactless technology that allows us to pay with a wave of a card seems to be resulting in a lower take-up of receipts and this becomes a problem when there’s a query about how much was charged and what for. If you fail to obtain proof of the...
Consumer Protection
Department News
30 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 121.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 March 2016, most Coles Express, Caltex Woolworths, BP and Puma sites are increasing their ULP price to 123.9 cpl (an increase of 25 cpl by Coles Express, 24 cpl by Caltex...
Consumer Protection
Media release
28 Mar 2016
Jandakot builder Kerry George Parsons (BC4277 & BP4277) has been ordered by the Building Services Board to pay a fine of $5,000 for negligent conduct.
Building Commission
Media release
22 Mar 2016
Energy Safety and WorkSafe are investigating the suspected electrocution of an electrician who was working at a property in Yokine yesterday. The man was repairing an air-conditioner in the roof space of the premises. Inspectors travelled to the site soon after and are investigating the circumstances. Energy Safety and WorkSafe thoroughly investigate serious electrical incidents and deaths in WA...
EnergySafety
Media release
16 Mar 2016
Energy Safety has fined seven sole traders and two companies for selling hoverboards which incorporated non-approved battery-chargers. Director of Energy Safety Ken Bowron said inspections of major retail outlets as well as sellers advertising hoverboards for sale on classifieds websites such as Gumtree have been conducted. "I am deeply concerned that all the sellers we investigated for...
EnergySafety
Media release
11 Mar 2016
WA consumers are being warned to stay clear of back of van salespeople who are reported to be operating in the Perth, Rockingham, Mandurah and Bunbury areas. Numerous reports have been received of people being approached at the Garden City Shopping Centre in Booragoon, Joondalup Lakeside Shopping Centre, a business in Greenwood, a car park in Mandurah and major shopping centres in Bunbury. Two...
Consumer Protection
Media release
03 Mar 2016
Regional building industries will be briefed on imminent changes to the Building Code of Australia (BCA) and other industry matters at information sessions run by the Building Commission.
Building Commission
Media release
01 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 117.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 March 2016, most Coles Express sites are increasing their ULP prices to 119.9 cpl, an increase of 24 cpl. The majority of Caltex Woolworths, Caltex and BP sites are increasing...
Consumer Protection
Media release
29 Feb 2016

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