Business / company

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It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms (PDF)
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement need not contain an annual percentage rate, but it must...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of fair trading law to show a current model product...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
CPD Points How many CPD points must I accrue each year? In accordance with the Regulations, at least three mandatory and seven elective points must be acquired each calendar year. These points must be obtained by undertaking educational activities approved by Consumer Protection. The mandatory and...
Real estate agents and sales representatives
The CPD program is compulsory professional development training for the real estate and business broking industries in Western Australia. All real estate agents and business agents are required to participate in the program and acquire 10 CPD points each calendar year. All sales representatives,...
Real estate agents and sales representatives

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Announcements

The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 122.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 February 2016, most Coles Express sites are increasing their ULP prices to 126.9 cpl, an increase of 18 cpl. The majority of Caltex and Puma sites are increasing their ULP...
Consumer Protection
Media release
01 Feb 2016
Aubin Grove unregistered builder Craig Douglas Bisdee, as the sole director and secretary of Construct Homes WA Pty Ltd, has been prosecuted by the Building Commissioner for registration and contractual offences the company committed in contracting for and carrying out home building work at a Queens Park property in late 2011 and early 2012.
Building Commission
Media release
27 Jan 2016
Update 4 February 2016: onsalemarketdeals.com has been suspended. Consumer Protection is urging Western Australians not to place orders with the website onsalemarketdeals.com as WA ScamNet investigates the online business. Acting Commissioner for Consumer Protection David Hillyard says indications are that the website is fraudulent, prompting an early warning to prevent consumer detriment. “A WA...
Consumer Protection
Media release
25 Jan 2016
The average cost of regular unleaded petrol is set to increase by 13 cents per litre (cpl) to 125.0 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 January 2016, most BP sites are increasing their ULP prices to 129.9 cpl, an increase of 17 cpl. The majority of Caltex Woolworths sites are increasing their ULP price to 128...
Consumer Protection
Media release
18 Jan 2016
The average cost of unleaded petrol is set to increase by around 15 cents per litre (cpl) to 127.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 January 2016, most Caltex, Caltex Woolworths, Puma, BP and Coles Express sites are increasing their ULP prices to 129.9 cpl, an increase of 20 cpl by Caltex, Caltex Woolworths...
Consumer Protection
Media release
11 Jan 2016
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 126.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 January 2016, most Puma, BP, Caltex and Coles Express sites are increasing their ULP prices to 129.9 cpl - an increase of 20 cpl by Puma, 18 cpl by BP and Caltex and 17 cpl by...
Consumer Protection
Media release
04 Jan 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 130.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 December 2015, most Caltex, Puma and Coles Express sites are increasing their ULP prices to 134.9 cpl, a hike of 22 cpl by Caltex and Puma and 20 cpl by Coles Express. The...
Consumer Protection
Media release
21 Dec 2015
Flashing decorations, jewellery, musical stockings and greeting cards are among the items that made it on to the naughty list during Consumer Protection’s annual pre-Christmas product safety inspections. Commerce Minister Michael Mischin is urging the Western Australian community to check button battery powered products twice because the lithium batteries, which are shiny and might look like...
Consumer Protection
Media release
16 Dec 2015
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 129.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 December 2015, most Caltex and Coles Express sites are increasing their ULP prices to 134.9 cpl, a hike of 18 cpl by Caltex and 17 cpl by Coles Express. The majority of Puma...
Consumer Protection
Media release
14 Dec 2015
Perth roof repairer Stuart Anthony Hartigan, trading as Perth Roofing Solutions, has been successfully prosecuted by the Building Commissioner for contractual offences he committed in contracting for building work at a Maylands property in September 2014.
Building Commission
Media release
14 Dec 2015

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