Business / company

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Unconscionable conduct is a statement or action so unreasonable it defies good conscience. A business must not act unconscionably when: selling or supplying goods and services to a consumer; or supplying or acquiring goods and services to or from a small business. Examples of unconscionable conduct...
Advertising and promotion
It is unlawful to make false or misleading representations about goods and services when supplying, offering to supply or promoting those goods or services. For instance, a business must not make false or misleading representations about: the standard, quality, value or grade of goods or services;...
Advertising and promotion
What is misleading or deceptive conduct? ‘Conduct’ includes actions and statements, such as: advertisements; promotions; quotations; statements; and any representation made by a person. Business conduct is likely to break the law if it creates a misleading overall impression among the intended...
Advertising and promotion
This section will help businesses and legal practitioners avoid unfair business practices by understanding: misleading or deceptive conduct false or misleading representations unconscionable conduct country of origin claims information standards Incorrect price rounding Unfair contract terms (PDF)
Advertising and promotion
Consumer Protection recognises that while advertisers generally make every endeavour to be accurate, there will be occasions when errors occur. We recommend that as soon as a mistake is identified, you place an apology or clarification statement in the publication in which the error occurred. If...
Advertising and promotion
If your advertising refers to the cost of credit in any way (for example, that you can provide a cheap finance deal, or you invite your customers to compare your rates), then you are required to include certain information. Your advertisement need not contain an annual percentage rate, but it must...
Advertising and promotion
Photographs, drawings and other images must correspond with the advertised price and product. The reader or viewer should reasonably expect to be able to buy the product featured at the price mentioned. For example, it would be considered a breach of fair trading law to show a current model product...
Advertising and promotion
Ambush advertising is when a retailer makes an offer purporting to beat any offer elsewhere. While this can be an effective marketing tool, it may also create problems for you. When advertising in this way, you must be prepared to honour the offer being made. If a competitor is prepared to sell...
Advertising and promotion
An "introductory" offer is an offer of a product or service that you have not previously provided. Clearly, it is impossible to make a price comparison in any "introductory" offer because you would not have established a regular selling price. If you can substantiate it, you may make claims such as...
Advertising and promotion
CPD Points How many CPD points must I accrue each year? In accordance with the Regulations, at least three mandatory and seven elective points must be acquired each calendar year. These points must be obtained by undertaking educational activities approved by Consumer Protection. The mandatory and...
Real estate agents and sales representatives

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Announcements

Jandakot builder Kerry George Parsons (BC4277 & BP4277) has been ordered by the Building Services Board to pay a fine of $5,000 for negligent conduct.
Building Commission
Media release
22 Mar 2016
Energy Safety and WorkSafe are investigating the suspected electrocution of an electrician who was working at a property in Yokine yesterday. The man was repairing an air-conditioner in the roof space of the premises. Inspectors travelled to the site soon after and are investigating the circumstances. Energy Safety and WorkSafe thoroughly investigate serious electrical incidents and deaths in WA...
EnergySafety
Media release
16 Mar 2016
Energy Safety has fined seven sole traders and two companies for selling hoverboards which incorporated non-approved battery-chargers. Director of Energy Safety Ken Bowron said inspections of major retail outlets as well as sellers advertising hoverboards for sale on classifieds websites such as Gumtree have been conducted. "I am deeply concerned that all the sellers we investigated for...
EnergySafety
Media release
11 Mar 2016
WA consumers are being warned to stay clear of back of van salespeople who are reported to be operating in the Perth, Rockingham, Mandurah and Bunbury areas. Numerous reports have been received of people being approached at the Garden City Shopping Centre in Booragoon, Joondalup Lakeside Shopping Centre, a business in Greenwood, a car park in Mandurah and major shopping centres in Bunbury. Two...
Consumer Protection
Media release
03 Mar 2016
Regional building industries will be briefed on imminent changes to the Building Code of Australia (BCA) and other industry matters at information sessions run by the Building Commission.
Building Commission
Media release
01 Mar 2016
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 117.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 March 2016, most Coles Express sites are increasing their ULP prices to 119.9 cpl, an increase of 24 cpl. The majority of Caltex Woolworths, Caltex and BP sites are increasing...
Consumer Protection
Media release
29 Feb 2016
Former Perth unregistered painter Cody Raymond Williams , now of Umina Beach in New South Wales and sole director of Beyond Industries Pty Ltd trading as C&D Roofing , has again been successfully prosecuted by the Western Australian Building Commissioner and fined $20,000 for registration and contractual offences.
Building Commission
Media release
24 Feb 2016
Bindoon man Maxwell Raymond Healy, the sole director of Solar H C Pty Ltd trading as Affordable Home Comfort (in liquidation), has been successfully prosecuted by the Building Commissioner for contractual offences the company committed in contracting for and carrying out home building work at properties in Baldivis, St James, Sawyers Valley and Hamersley.
Building Commission
Media release
01 Mar 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 116.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that, on Tuesday 23 February 2016, most Puma and BP sites are increasing their ULP prices to 119.9 cpl, an increase of 22 cpl by Puma and 21 cpl by BP. The majority of Caltex Woolworths sites...
Consumer Protection
Media release
22 Feb 2016
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 117.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 16 February 2016, most Caltex Woolworths, BP, Caltex and Puma sites are increasing their ULP prices to 119.9 cpl, an increase of 22 cpl by Caltex Woolworths, 21 cpl by BP and...
Consumer Protection
Media release
15 Feb 2016

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