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The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations and reports
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations and reports
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve compliance in an appropriate, consistent, transparent and measurable manner. Its main focus is on...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams

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Publications

Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
09 Sep 2016
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016

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Announcements

The average cost of unleaded petrol is set to increase by over 18 cents per litre (cpl) to 146 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 9 January 2018, most Caltex Woolworths, 7-Eleven, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 25 cpl) and most...
Consumer Protection
Media release
08 Jan 2018
The average cost of unleaded petrol is set to increase by around 17 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 January 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 21 and 25 cpl) and most 7-...
Consumer Protection
Media release
01 Jan 2018
The average cost of unleaded petrol is set to increase by around 16 cents per litre (cpl) to 144.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 December 2017, most Caltex Woolworths, BP, Puma, Caltex and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 20 and 26 cpl). Perth’s...
Consumer Protection
Media release
25 Dec 2017
A small independent retail site has beaten other major retailers to take out the title of selling the cheapest petrol in the Perth metropolitan area for 2017.
Consumer Protection
Media release
22 Dec 2017
A Duncraig building company that continued to contract for and carry out building work after its building contractor registration lapsed has been successfully prosecuted by the Building Commissioner.
Building Commission
Media release
19 Dec 2017
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 146.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 December 2017, all Coles Express sites are increasing their ULP price to 151.9 cpl (an increase of 22 cpl). Most 7-Eleven, Caltex Woolworths, BP, Puma and Caltex sites are...
Consumer Protection
Media release
18 Dec 2017
The average cost of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 147.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 December 2017, all Caltex Woolworths sites are increasing their ULP price to 151.9 cpl (an increase of 27 cpl). Most 7-Eleven, BP, Caltex, Coles Express and Puma sites are...
Consumer Protection
Media release
04 Dec 2017
With Commissioner for Consumer Protection David Hillyard Consumer Affairs regulators around the country have launched a new campaign to educate consumers and traders about their rights and responsibilities around the sharing economy. The sharing economy refers to platforms where people supply their private goods and services for other consumers to use, including ride sharing, home sharing and...
Consumer Protection
Media release
01 Dec 2017
The average cost of unleaded petrol is set to increase by over 19 cents per litre (cpl) to 145.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 28 November 2017, most 7 Eleven, BP, Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing their ULP price to 149.9 cpl (increasing between 21 cpl and 25 cpl)...
Consumer Protection
Media release
27 Nov 2017
Asbestos Awareness Week 2017 runs from 27 November - 1 December 2017. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Checklist for asbestos management Asbestos FAQ...
WorkSafe
Event
24 Nov 2017

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