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Final Report Consumer Affairs Australia and New Zealand recently sought your views on the Australian Consumer Law (ACL). This review is now complete and the Australian Consumer Law Review Final Report has been published on the Australian Consumer Law website. Background The Australian Consumer Law...
Consultations
Status: CLOSED - Closes Friday 29th January 2016 The Department of Industry, Innovation and Science is seeking feedback on possible improvements to Australia's country of labelling framework, including the impact of proposed changes. If you are a consumer or business with an interest in country of...
Consultations
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
Consumer Protection has a number of policies articulating the principles that underpin our work. The following policies guide our approach to compliance and enforcement, and public naming of traders. Consumer Protection Compliance and Enforcement Policy The Consumer Protection Compliance and...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.

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Publications

Areas for consideration by the second Building Summit in August, 2016.
Building and Energy
Advisory note
01 Nov 2016
Refer to our Code of Conduct page to view the Real Estate and Business Agents Code of Conduct. Frequently asked questions in regards to the Real Estate and Business Agents and Sales Representatives...
Consumer Protection
Information
08 Feb 2017
The Settlement Agents' Code of Conduct is also available on the Department of Justice's website. Please note: Form 1: Pages 19 to 21 of the Code of Conduct Form 2: Pages 21 to 24 of the Code of...
Consumer Protection
Code of conduct
02 Jul 2018
Refer to our Code of Conduct page to view the Settlement Agents Code of Conduct. A lot of the rules look different - what has changed? The rules have been redrafted in line with modern legislative...
Consumer Protection
Information
16 May 2018
Consultation Regulatory Impact Statement for the Review of the regulation of the boarding and lodging industry in Western Australia.
Consumer Protection
Consultations / public comment
01 Nov 2016
8 September 2016 Settlement agents are required to have their trust accounts for the year 1 July 2015 to 30 June 2016, or part thereof, audited by an auditor approved by the Commissioner for Consumer...
Consumer Protection
Bulletin
09 Sep 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016

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Announcements

The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 149 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 2 July 2019, most Caltex sites are increasing their ULP price to 158.9 cpl (hiking 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 156.7 cpl, most BP sites...
Consumer Protection
Media release
01 Jul 2019
Laws covering cases where goods are left behind and how people can legally dispose of them are under review and Consumer Protection wants the views of those affected by the issue. The Disposal of Uncollected Goods Act 1970 sets out the procedure people and traders should follow when they are left in possession of other people’s uncollected goods and need to discard them. This Act stipulates the...
Consumer Protection
Media release
27 Jun 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 147.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 25 June 2019, most Caltex sites are increasing their ULP price to 156.9 cpl (hiking by up to 32 cpl). Most Coles Express sites are increasing their ULP price to 154.9 cpl, most...
Consumer Protection
Media release
24 Jun 2019
The average price of unleaded petrol is set to increase by over 20 cents per litre (cpl) to 146.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 18 June 2019, most BP and Caltex sites are increasing their ULP price to 153.9 cpl (hiking by up to 33 cpl). Most Caltex Woolworths sites are increasing their ULP price to 153.7...
Consumer Protection
Media release
17 Jun 2019
The average price of unleaded petrol is set to increase by 17 cents per litre (cpl) to 145.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 11 June 2019, most Caltex sites are increasing their ULP price to 155.9 cpl (hiking by 29 cpl). Most BP sites are increasing their ULP price to 154.9 cpl, most 7-Eleven sites to 153.9...
Consumer Protection
Media release
10 Jun 2019
A bikini business ended up in deep water and was fined $30,000 after Consumer Protection prosecuted the online swimwear seller for misleading customers about refund and returns rights. Frankii Swim Pty Ltd must also pay costs of $546.30 after a sentencing hearing at the Perth Magistrates Court on 17 May 2019, for three breaches of the Australian Consumer Law. The charges for false and misleading...
Consumer Protection
Media release
23 May 2019
The State Government has approved an extra four hours of trading for general retail shops in metropolitan Perth on both Western Australia Day and the Queen’s Birthday public holidays. The extension to permitted opening times means general retail shops will be able to trade any time between 8am and 6pm on Monday, 3 June 2019 (Western Australia Day) and Monday, 30 September 2019 (Queen’s Birthday...
Consumer Protection
Media release
21 May 2019
The average price of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 156.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 May 2019, most Coles Express sites are increasing their ULP price to 165.9 cpl (increasing by 23 cpl). Most BP and Caltex sites are increasing their ULP price to 163.9 cpl,...
Consumer Protection
Media release
06 May 2019
Consumer Protection is warning the WA community not to deal with the seller of food vans and trailers who has accepted more than $70,000 from small business operators but has failed to supply them or provide refunds. Cody Raymond Williams , sole Director of CLC Group Pty Ltd trading as CLC Fabrications (unregistered) , has taken deposits and, in some cases, the full amount from six people who...
Building and Energy / Consumer Protection
Media release
06 May 2019
With Commissioner for Consumer Protection, David Hillyard Families, friends and the rural communities in which they live are mourning the deaths of two boys aged under ten who lost their lives recently in separate quad bike accidents in WA and Tasmania. The tragic accidents occurred on farms and involved rollovers, a common set of circumstances when we look at the statistics. On average, 16...
Consumer Protection
Media release
25 Apr 2019

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