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Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve compliance in an appropriate, consistent, transparent and measurable manner. Its main focus is on...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances
The WA Police Major Fraud Squad works closely with Consumer Protection to identify and prevent consumer fraud in Western Australia under the banner Project Sunbird . WA ScamNet website continually updates information about Project Sunbird and provides general advice to help you identify and avoid...
Scams
Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . 2019 8 February - Late bonds lodgement costs a Busselton real estate agency $3...
Compliance actions
Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business

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Publications

19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
19 August 2016 Consumer Protection recently issued a warning to all organisations in WA about ‘ man in the middle scams ’. A ‘man in the middle’ attack occurs when a decision-maker in the business or...
Consumer Protection
Bulletin
01 Nov 2016
In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
EnergySafety
Brochure
08 Feb 2019

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Announcements

With Commissioner for Consumer Protection David Hillyard It is now easier for consumers to know where their food comes from with the introduction of mandatory Country of Origin food labelling which became effective as of 1 July 2018. All businesses, including manufacturers, processors and importers that offer food for retail sale in Australia, must comply with the Country of Origin Food Labelling...
Consumer Protection
Media release
05 Jul 2018
Door to door salespeople who ignore ‘Do Not Knock’ stickers on homes may face prosecution, Consumer Protection has warned. The agency has received several reports from Perth consumers claiming that they were visited by door to door traders despite having a ‘Do Not Knock’ sticker displayed. The Federal Court has previously ruled that the sticker conveyed a clear and unambiguous request for a...
Consumer Protection
Media release
19 Jul 2018
The average cost of unleaded petrol is set to increase by around 19 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 July 2018, most 7-Eleven, BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 21 cpl and 24 cpl)...
Consumer Protection
Media release
16 Jul 2018
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 156.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 July 2018, most 7-Eleven, Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl)...
Consumer Protection
Media release
09 Jul 2018
The average cost of unleaded petrol is set to increase by 20 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 July 2018, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 22 cpl and 27 cpl). All 7-Eleven sites...
Consumer Protection
Media release
02 Jul 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 156.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 26 June 2018, most BP, Caltex, Caltex Woolworths, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 24 cpl). All 7-...
Consumer Protection
Media release
25 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 156.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 19 June 2018, most Caltex Woolworths, BP, Caltex, Puma and Coles Express sites are increasing their ULP price to 159.9 cpl (an increase of between 20 cpl and 25 cpl). All 7-...
Consumer Protection
Media release
18 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 157.5 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 June 2018, most 7-Eleven, BP and Caltex sites are hiking their ULP price to 161.9 cpl (an increase of 24 cpl). Most Caltex Woolworths, Puma and Coles Express sites are...
Consumer Protection
Media release
11 Jun 2018
The average cost of unleaded petrol is set to increase by around 18 cents per litre (cpl) to 159 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 June 2018, most BP, Caltex and Caltex Woolworths sites are increasing their ULP price to 163.9 cpl (increasing between 25 and 26 cpl). Most 7-Eleven, Coles Express and Puma sites...
Consumer Protection
Media release
04 Jun 2018
Rand Transport (1986) Pty Ltd was handed a $45,000 fine and a $2900 costs penalty in the Perth Magistrate Court following serious ammonia gas burns to a contract worker. Rand, a cold storage food distributor, pleaded guilty to failing to provide and maintain a safe workplace where contractors were not exposed to hazards. On 11 December 2014, during the construction of a dividing wall within a...
WorkSafe
Media release
30 May 2018

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