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In September 2015 the former Government released a Regulatory Reform Policy Statement with a focus on red tape reduction. Considerable work has been undertaken across the department to address any duplicate or confusing regulations, simplify forms and paperwork, and remove any unnecessary...
Other policies and plans
The Commonwealth government wants to hear your views on options to increase consumer certainty about egg labelling. Update: April 2018: New standard is applied. Certain conditions must be met before eggs can be labeled or advertised as free range. more information on the egg labelling page. 15...
Consultations
Suppliers and manufacturers automatically provide guarantees about goods they sell, under the Australian Consumer Law (ACL). These guarantees are rights that exist regardless of any extra warranty provided by the supplier or manufacturer. Sometimes, when goods don’t work or do what they should, or...
Refunds and returns
All Australians could have their say on country of origin food labelling in an online survey to help design the Australian Government’s new labelling system. Status: Closed: Closing date Friday 3rd July 2015 Background The Australian Government wants to deliver a more direct system for food...
Consultations
Before selecting a licenced asbestos removalist, you may wish to confirm that the material to be removed contains asbestos. Only a competent person who has appropriate training, knowledge and experience can identify asbestos containing material (ACM) and determine if the ACM is friable or non-...
Asbestos licensing
Product recalls occur when a product is deemed to be a risk to the users safety. A supplier can voluntarily recall a product or the Minister for Competition Policy and Consumer Affairs (Federal government) can order a compulsory recall. Recalls are published on the Recalls Australia website. You...
Product safety for consumers
The Consumer Protection Enforcement and Prosecution policy was published in September 2011 and relates to Consumer Protection issues only. Consumer Protection promotes enforcement action to achieve compliance in an appropriate, consistent, transparent and measurable manner. Its main focus is on...
Compliance actions
What people are saying about the program.
What recipients are saying about the program.
Servicing requirements of pre-1980 gas appliances A prohibition order was gazetted in July 2013 banning the sale, hire or use of pre-1980 Natural Gas appliances to the coastal supply area as shown on the ERA website . The prohibition order means that it is an offence to offer for sale, hire,...
Gas appliances

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Publications

In July 2016 asbestos was found in composite roof panels at the new Perth Children’s Hospital. The roof panels were imported from China and classified as “asbestos free”, but testing by a National...
WorkSafe
Alert
26 Jul 2018
On Wednesday 1 June 2016, the WorkSafe Western Australia Commissioner released the Discussion Paper - Work Health and Safety Regulations for Western Australia (the discussion paper) for public...
WorkSafe
Information
19 Jul 2016
The Department of Commerce – WorkSafe Division has released a Discussion Paper on recommendations to amend the model Work Health and Safety Regulations (the WHS regulations) for the Western...
WorkSafe
Information
01 Jun 2016
If Consumer Protection is unable to help you resolve your complaint, the State Administrative Tribunal may be able to assist you. Consumer Protection operates a free conciliation service to help...
Consumer Protection
Fact sheet
17 Feb 2016
Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
Building and Energy
Brochure
13 Aug 2019
In April 2014, Guidelines were published for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for premises with...
Building and Energy
Fact sheet
13 Aug 2019
Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...
Building and Energy
Reports
19 Jul 2019

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Announcements

Consumer Protection has issued on-the-spot fines to four fuel retailers in Perth and Albany after they breached laws relating to fuel pricing. Each were issued infringement notices of $1,000 with two service stations overcharging and two others displaying the wrong price prior to the 6am changeover. An Albany fuel retailer had overcharged 2.4 cents per litre (cpl) for ULP for more than seven...
Consumer Protection
Media release
12 Feb 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 138.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 12 February 2019, most Coles Express sites are increasing their ULP price to 145.9 cpl (increasing by 31 cpl). Most Caltex Woolworths sites are increasing their ULP price to 144.9...
Consumer Protection
Media release
11 Feb 2019
Planning a trip and looking for someone to take care of the pets and water the plants? If you’re thinking about engaging a house or pet sitting agency, it’s important to understand the how-tos of hiring a sitter. The risks of hiring a dodgy house sitter were all too real for a Perth couple who returned from a five-week holiday to find the woman hired to stay with their dog had robbed them of...
Consumer Protection
Media release
31 Jan 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 136.8 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 5 February 2019, most Coles Express, all 7-Eleven, most Caltex and Caltex Woolworths sites are increasing their ULP price to 142.9 cpl (increasing by between 28 and 32 cpl). Most...
Consumer Protection
Media release
04 Feb 2019
The average price of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 138.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 29 January 2019, most Coles Express sites are increasing their ULP price to 144.9 cpl (hiking by 34 cpl). All 7-Eleven and most BP, Caltex and Caltex Woolworths sites are...
Consumer Protection
Media release
28 Jan 2019
The average price of unleaded petrol is set to increase by 22 cents per litre (cpl) to 137.4 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 22 January 2019, most Coles Express sites are increasing their ULP price to 143.9 cpl (hiking by 31 cpl). All 7-Eleven and most Caltex and Caltex Woolworths sites are increasing their...
Consumer Protection
Media release
21 Jan 2019
Two clients of a WA builder have transferred a total of $72,000 to scammers believing they were paying instalments towards the construction of their homes. The two payments of $38,000 and $34,000 were made when the consumers received emails purporting to be from their builder requesting the payments be made to a different bank account. The emails were fake and the consumers are now attempting to...
Building and Energy / Consumer Protection
Media release
17 Jan 2019
The average price of unleaded petrol is set to increase by over 21 cents per litre (cpl) to 135.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 15 January 2019, all 7-Eleven sites are increasing their ULP price to 142.9 cpl (hiking by 31.6 cpl). Most Coles Express sites are increasing their ULP price to 141.9 cpl, most BP...
Consumer Protection
Media release
14 Jan 2019
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 134.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 8 January 2019, all Caltex Woolworths and most Coles Express, 7-Eleven and Caltex sites are increasing their ULP price to 139.9 cpl (increasing by between 28.6 cpl and 29 cpl)...
Consumer Protection
Media release
07 Jan 2019
The average cost of unleaded petrol is set to increase by around 20 cents per litre (cpl) to 135.1 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 1 January 2019, most Coles Express sites are increasing their ULP price to 142.9 cpl (increasing by 30 cpl). All 7-Eleven and most BP sites are increasing their ULP price to 139...
Consumer Protection
Media release
31 Dec 2018

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