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Scams, ripoffs and frauds are becoming more and more commonplace. Consumer Protection has developed WA ScamNet as one method of combatting this ever increasing problem. WA ScamNet What is WA ScamNet? WA ScamNet profiles the most prevalent scams targeting Western Australians and provides information...
Scams
The following provides links to media statements where the Department has named traders (businesses and individuals) or conducted other compliance action for non-compliance with laws administered by Consumer Protection . The cases listed below are from 1 July 2014. Previous cases can be found under...
Compliance actions
Blind and curtain cords can present a strangulation hazard to children, as they may become entangled in them while trying to use, play with or play around window coverings. Mandatory standards A mandatory standard for the installation services of window coverings commenced on 1 January 2015. Read...
Product safety for business
Stocktake, mid-year, clearance and special occasion sales are a great way to boost revenue and clear out some old stock but you must meet all the consumer guarantees under the Australian Consumer Law. Here are some tips to keep your sales a success and your customers happy. Customer service...
Sales practices
Consumer Protection Awards 2018 Congratulations to the winners and finalists of the 2018 Consumer Protection Awards and many thanks to all the nominees for their dedication to advancing consumer protection and injury prevention for children in Western Australia. Rona Okely Award Finalists: Helen...
Consumer Protection Awards
A national recall is being coordinated by a taskforce chaired by the Australian Competition and Consumer Commission (ACCC). Energy Safety , Consumer Protection and the Building Commission are working with the taskforce as the WA regulators. The sub-standard cables, imported by Infinity Cable Co Pty...
Electrical installations
When goods fail to meet a guarantee, the consumer has a right to a ‘remedy’ – an attempt to put the situation right. Common remedies include repair, replacement and refund. As a supplier, you must give a remedy when your services are not provided: with due care and skill; in a way that is fit for...
Returns and cancellations
Authorised contacts within the department for enquiries from media organisations.
Contact the department
Consumer Protection media statements are available online. Ministerial media statements Media statements issued by the Hon Bill Johnston MLA, Minister for Commerce, are available from the Government Media Office page .
About us
Consumer Protection provides a variety of online resources: Online complaint form – to submit a complaint about a trader. Please attempt to follow our advice on resolving disputes via the consumer complaint checklist before formally making a complaint. WA ScamNet – profiles the most prevalent scams...
Online resources

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Publications

Training marketers and the Australian Consumer Law This factsheet will help training providers and marketers understand their obligations under the Australian Consumer Law. Sections of the law...
Consumer Protection
Brochure
12 Nov 2015
WorkSafe has developed this newsletter to provide information and assistance to commercial property owners, commercial property managers. Persons who have control of workplaces have a duty under the...
WorkSafe
Checklist
03 Nov 2015
This Australian Consumer Law factsheet is for suppliers and salespeople What defines an unsolicited consumer agreement? An agreement is considered to be unsolicited when: a supplier/salesperson...
Consumer Protection
Fact sheet
13 Oct 2017
If you are an experienced operator that holds an expired Certificate of Competency, a privately issued forklift ticket or an expired High Risk Work Licence, then you may be eligible to receive...
WorkSafe
Directory
16 Jun 2015
Make sure you use a licensed gas fitter whenever you have gasfitting work done. Is your gasfitter licensed? Make sure you use a licensed gas fitter whenever you have gasfitting work done. In Western...
EnergySafety
Brochure
05 Jun 2015
In April 2014, Energy Safety published Guidelines for the safe management of high voltage electrical installations. The purpose of the document was to provide advice to ‘responsible persons’ for...
EnergySafety
Fact sheet
30 Apr 2015
Oil-insulated high voltage (HV) combined-fuse switches Order 02-2015 issued to all persons working on and owners and operators of oil-insulated high voltage combined-fuse switches Preliminary...
EnergySafety
Reports
21 Jan 2016
L & C fuse switches Order 01-2015 issued to all persons working on and owners and operators of Long and Crawford oil-insulated high voltage combined-fuse switches Preliminary Pursuant to s.18B of...
EnergySafety
Reports
21 Jan 2016
Energy Safety carried out an investigation into the cause of the bushfire in Parkerville and determined that the cause of the fire was a fallen private power pole that ignited ground vegetation. The...
EnergySafety
Reports
25 May 2016
Private overhead power lines Power lines which transport electricity from your main switchboard and meter to your home or other buildings are private power lines. This includes the pole where the...
EnergySafety
Brochure
17 Sep 2014

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Announcements

Asbestos Awareness Week 2017 runs from 27 November - 1 December 2017. Please take this opportunity to ensure your workplace asbestos management systems are up to date, and that workers are aware of these systems. And remember – buildings built before 1990 are likely to contain materials with asbestos content. Follow the links for more information: Checklist for asbestos management Asbestos FAQ...
WorkSafe
Event
24 Nov 2017
Western Australian co-operatives have now been included under national regulations, completing a reform process that enables them to compete equally with other enterprises. The final step in the reform process came with the recent approval of amendments to the national regulations, which recognise new WA laws that came into effect on January 1, 2017. The new laws offer several advantages to co-...
Consumer Protection
Media release
24 Nov 2017
Thornlie licensed plumbing contractor Andrew William Jones (PL588) has been fined $2,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Padbury licensed plumbing contractor Lewis Leonard Darby (PL8389) has been fined $1,500 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Thornlie licensed plumbing contractor Ryan James Crutchley (PL7798) has been fined $2,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
Halls Head licensed plumbing contractor Ian Beckwith (PL6804) has been fined $3,000 by the Plumbers Licensing Board (PLB) for failing to submit the notifications and certifications required for plumbing work.
Building Commission
Media release
20 Nov 2017
The average cost of unleaded petrol is set to increase by over 22 cents per litre (cpl) to 145.7 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 14 November 2017, most Caltex Woolworths, Caltex, Puma, BP and Coles Express sites are increasing their ULP price to 149.9 cpl (an increase of between 25 cpl and 30 cpl). Most 7-...
Consumer Protection
Media release
13 Nov 2017
The average cost of unleaded petrol is set to increase by around 21 cents per litre (cpl) to 143.2 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 7 November 2017, most Caltex Woolworths sites are increasing their ULP price to 149.9 cpl (an increase of 30 cpl). Most Puma sites are increasing their ULP price to 147.9 cpl,...
Consumer Protection
Media release
06 Nov 2017
McGowan Government approves extra retail trading hours this Christmas Extended trading, same as 2016-17, to begin December 5 until New Year’s Day 2018 Extra trading also approved for Australia Day 2018 public holiday The McGowan Government has approved extended retail trading hours giving Perth shoppers an extra 49 hours to buy gifts and food over the Christmas period. Starting on Tuesday,...
Consumer Protection
Media release
03 Nov 2017
The average cost of unleaded petrol is set to increase by around 22 cents per litre (cpl) to 141.3 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 31 October 2017, most Caltex Woolworths, Puma, Caltex and Coles Express sites are increasing their ULP price to 144.9 cpl (an increase of between 23 and 29 cpl). Most 7-Eleven...
Consumer Protection
Media release
30 Oct 2017

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