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Consumer Protection provides advice and information for Western Australian consumers, businesses, landlords and tenants. Read our publication Your guide to Consumer Protection for further information. The information on this website can help you with answer a question about: housing and...
About us
Search for a licensed car repairer, real estate agent, settlement agent, land valuer, car dealer, employment agent or debt collector. You can also see if your favourite electrician (issued by Energy Safety ), gasfitter (issued by Energy Safety ) or plumber (issued by Plumbers Licensing Board ) is...
Licence and registration search
Consumer Protection has one metropolitan Perth office and six regional locations in Western Australia. Perth Gordon Stephenson House Customer Service, Level 2, 140 William Street (on the corner of William and Murray Streets) PERTH, WA 6000 Postal Address Consumer Protection Locked Bag 14 CLOISTERS...
Contact Consumer Protection
Some laws set out considerations for regional areas, in particular areas above or below the 26th parallel, for example retail trading hours and residential tenancies. This map shows the location of the 26th parallel in Western Australia which is located at Shark Bay on the coast. Map indicating the...
Online resources
You will need to contact Consumer Protection if you wish to make changes to your licence details. Transfer a licence An employment agent’s licence can only be transferred: From one person to another when the individual holds the licence on behalf of a firm or body corporate; or Between two bodies...
Transfer, change or suspend licence
All individuals, partnerships or bodies corporate (companies and other incorporated bodies) that carry on business as employment agents must be licensed under the Employment Agents Act 1976 (the Act). This includes traditional employment agencies and employment brokers, as well as booking agencies...
Becoming an agent
Fees listed below are scheduled as at 1 July 2017. Fees are subject to change on 1 July of each year . Applications received on or after 1 July will be subject to the new fee. Remember you can use our online system to change your contact details . Motor vehicle dealers Fees and forms for dealers,...
Motor vehicle licence fees and forms
Consumer Protection's goal is to influence the marketplace to become fairer, more competitive and better informed. All advertising should tell the truth about a product or service and allow consumers to make well-informed decisions. The legal principles explained here apply to advertising in all...
Advertising and promotion
The Do Not Call Register is a secure database where you can list your Australian numbers to opt out of receiving most unsolicited telemarketing calls and marketing faxes. You can list your home, personal mobile and/or fax number to reduce telemarketing calls. Registration is free and you can remove...
Door to door and telephone sales
Scammers advertise non-existent goods, hoping to use their so-called bargain to fleece you of your hard-earned money. They advertise anything from puppies to boats, cars and car parts to concert/event tickets, sometimes masquerading as a local to lull you into a false sense of security. Scammers...
Buying online

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Publications

This application form is for an electrical contractor's licence and can only be issued to an individual (sole trader), firm (partnership) or body corporate.
EnergySafety
Form – application
09 Nov 2016
Information to assist licensed land valuers in Western Australia to understand and comply with the legislative framework that applies to them.
Consumer Protection
Guide / handbook
29 May 2014
LAND VALUERS LICENSING ACT 1978 LICENSED VALUERS CODE OF CONDUCT 2016 Laid down by the Commissioner with the approval of the Minister Part 1 - Preliminary 1. Citation This code is the Licensed...
Consumer Protection
Code of conduct
30 Sep 2016
Debt Collectors Licensing Act 1964 - Bank Guarantee
Consumer Protection
Template
27 May 2014
A reference manual for debt collectors about trust accounts.
Consumer Protection
Guide / handbook
25 Apr 2014
Commercial Tenancy (Retail Shops) Agreements Act 1985 Section 6(4) Disclosure Statement - FORM 1
Consumer Protection
Form – notification
30 May 2014
Associations Info Issue 8 April 2011
Consumer Protection
Newsletter
29 May 2014
Terms and Conditions of Use for online lodgement using ‘MyAssociations’ with the Department of Mines, Industry Regulation and Safety. These terms and conditions are made between the Department of...
Consumer Protection
Guide / handbook
08 Sep 2017

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Announcements

The Building Commission is aware of information circulating about the solvency of registered building contractor Builtoncorp Pty Ltd (reg. BC12114).
Building Commission
Media release
20 Jan 2017
The number of West Australians duped by scammers dropped by 17 per cent in 2016, with romance fraud still the most common type of scam despite a 34 per cent drop in victim numbers. Commerce Minister Michael Mischin said 377 victims reported losing $10,057,015 to scams overall in 2016, with $4.1 million lost to relationship fraud. "While most scam categories have seen a drop in both victims and...
Consumer Protection
Media release
18 Jan 2017
The average cost of unleaded petrol is set to increase by around 10 cents per litre (cpl) to 140 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 17 January 2017, most BP sites are increasing their ULP price to 145.9 cpl (an increase of 14 cpl). Most Caltex, Caltex Woolworths, Coles Express and Puma sites are increasing...
Consumer Protection
Media release
16 Jan 2017
Formerly registered Wangara builder Jeffrey West (reg. BP101011 & BC100818 – both expired), the sole trader of Kameleon Homes, has been fined $15,000 and ordered to pay costs of $3,200 by the State Administrative Tribunal (SAT) as a result of disciplinary action by the Building Services Board.
Building Commission
Media release
11 Jan 2017
The average cost of unleaded petrol is set to increase by around 14 cents per litre (cpl) to 140.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 10 January 2017, all metro Coles Express sites are increasing their ULP price to 145.9 cpl (an increase of 18 cpl). Most BP, Caltex, Caltex Woolworths and Puma sites are...
Consumer Protection
Media release
09 Jan 2017
The average cost of unleaded petrol is set to increase by around 13 cents per litre (cpl) to 138.9 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 3 January 2017, most Caltex Woolworths sites are increasing their ULP price to 143.9 cpl (an increase of 19 cpl). Most Caltex, Coles Express and Puma sites are increasing their...
Consumer Protection
Media release
02 Jan 2017
The average cost of unleaded petrol is set to increase by around 12 cents per litre (cpl) to 136.6 cpl tomorrow, so FuelWatch is encouraging Perth drivers to fill up today to save money. FuelWatch advises that on Tuesday 27 December 2016, most Caltex Woolworths sites are increasing their ULP price to 141.9 cpl (an increase of 20 cpl). Most Coles Express sites are increasing their ULP price to 139...
Consumer Protection
Media release
26 Dec 2016
A Melbourne-based solar company has been fined $30,000 by the Perth Magistrates Court on 20 December 2016 for misleading WA consumers and defying laws relating to cold calling. ACN 158 148 951 Pty Ltd , formerly known as Clean Energy Enterprises Pty Ltd , was also ordered to pay legal costs of $15,681 after being convicted of 23 charges of breaching the Australian Consumer Law (ACL). A Director...
Consumer Protection
Media release
22 Dec 2016
Complete Ceilings and Renovations Pty Ltd (deregistered by ASIC) and its director Mark Edward Straw of High Wycombe have been fined a total of $242,700 as a result of prosecution action by the Building Commissioner.
Building Commission
Media release
21 Dec 2016
Salter Point man Mal Afrasiabi (BC6365 & BP6365 – expired), a director of the formerly registered Western Australian building company AFRA Construction Pty Ltd (BC12367 – expired) and trading as MAE Contractors (or MAE Constructions WA), has been successfully prosecuted by the Building Commissioner for registration and contractual offences.
Building Commission
Media release
21 Dec 2016

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